Does your customer experience the same brand and brand experience when interacting with your staff at different geographical locations?
Process standardisation ensures that your customer has the same experience with your company regardless through which channel or through which location the customer interacts with your organization.
PRIME gives you the ability to perform process comparison by a click of a button. Here you can compare different processes side by side to identify the differences. Say for example you want to compare the HR recruitment process in the UK with the same process in the USA. You can quickly compare those two separate processes and in addition, you can compare the information associated with each process such as process efficiency, process cost etc. You can quickly see the gap, identify which process is more efficient and investigate if there is any valid reason to do the same process differently.
Driving process standardisation in your organisation also results in improved productivity as staff can be easily swapped in and out of areas of the business.