How do you ensure a successful process automation project? While many factors need to come together to deliver a success story, a team with the right skills and capabilities is a key requirement. Unless you have the team to take your automation project to the finish line, your automation just remains a strategy. Since a process automation project requires going to the lowest level of detail, a balanced team with diverse roles needs to be put together.
Business Process Automation is no longer just a luxury for large businesses. It has rapidly emerged as an imperative for businesses of all sizes to stay afloat in the constantly changing and aggressively competing business environment. More and more organisations are utilising automation in their processes to benefit from the positive impact on cost, time and production. However, not all succeed in getting the objectives they set out to achieve. Many notice a gap between expectation and reality.
The Electoral Commission of Queensland (ECQ) announced it has renewed its contract with PRIME BPM, an end-to-end Business Process Management organisation for three years. The renewal is targeted at further strengthening ECQ’s process improvement efforts to streamline activities affecting the delivery of the election event.
Process mapping is the first critical step in your process improvement journey. It provides insights into key metrics, such as process duration, delay, execution time, bottlenecks, etc., to give a clear picture of what is working and what needs to be improved. Much of your process improvement success depends on the quality and effectiveness of your process maps.
The future of work is Hybrid. You must have heard and read it several times over the last two years. This deliberation around the future workplace is not without a reason. COVID-19 has challenged the status quo and altered the concept of working, permanently. A recent Gartner survey discovered that at least 75% of remote or hybrid employees say their expectations of working flexibly have increased.
The promise of greater efficiency, increased productivity, reduced manual errors and decreased time has put process automation on top of the bucket list for organisations. However, not all automation projects deliver on the promise. As per analyst estimates, as many as 30-50% of all automation projects fail to deliver on expected benefits.
Starting on your business improvement journey? How sure are you that your efforts are headed in the right direction? Are your process improvement efforts aligned with the overall organisation’s objectives? Have you defined who owns the initiative and how you will measure the success? Is there a plan in place to sustain the initial momentum?