What decides the fate of your process improvement initiative? What decides whether your process improvement project will fail or scale? The answer is people—and, more importantly, at the top. Leaders drive the change.
How do you ensure the desired result from your business process improvement and automation initiative? Of course, there are a lot of things that need to come together to ensure the expected outcome. That said, a quality and accurate process map is at the heart of any successful improvement and automation initiative.
Given the emergence of digital technologies, customer expectations are evolving rapidly. It’s imperative for organisations to keep pace with ever-evolving expectations to maintain their market position and ensure profitability. So much so that customer service is the key differentiator that sets successful organisations apart.
The year 2022 was challenging for businesses as they had to re-imagine and reconsider their operations post-pandemic. With organisations looking to gain a competitive advantage and adapt to market conditions, Business Process Management (BPM) has emerged as crucial as ever. Although BPM has been around for years, there has been increased interest in the discipline.
The threat of a global recession hangs over the world. The warning signs are growing louder by the day, with analysts and economists voicing their concerns. A huge wave of layoffs and hiring freezes across tech giants also tell the same story about the impending recession. Recession periods prove difficult for an organisation’s survival as sales go down and economic growth stalls.
What is the biggest issue that leads to delays, unrealised benefits and loss of momentum with BPM projects? A number of organisation, which fail to maximise the business value from their BPM initiative, have one thing in common—inconsistent and disconnected process management efforts across the organisation. Without any guidelines and rules, process management initiatives remain isolated, resulting in low, localised results.
As the business landscape continues to evolve rapidly, organisations are constantly looking for ways to do more with less to gain a competitive advantage. Hence, Business Process Management has become a necessity today. Many organisations have already or are actively looking at implementing strategic BPM initiatives. Business Analysts are responsible for analysing current business processes to identify improvement opportunities.
As technology undergoes rapid change, customer expectations are also evolving. The term fast and quick service has gained a new meaning. Customers are increasingly prioritising experiences while choosing a brand. As per a Forrester study, customers are 2.4 times more likely to stick with a brand when their problems are solved quickly. Likewise, a survey result shows that positive experiences throughout the customer journey will encourage 65% of respondents to become long-term customers of a brand.