Customer Reviews
"Prime BPM has strong customer service and very knowledgeable staff who supports us at any time needed."
Tamara L, Customer and Services impact lead, BFSI
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Kees H Senior Project Manager, Queensland Treasury
PRIME BPM fits our business!
The application has clever functions that support our business in mapping and analyzing our core processes, with a view to link processes within divisions and between...
BPM Software
Name | Kees |
Last Name | H |
Organization | Queensland Treasury |
Industry | Government-State |
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Why did you subscribe to PRIME BPM? | Easy to use, full functionality. Prime also has some powerful process analysis tools built in. Processes can easily be extended across the organisation. Prime has an inbuilt process quality feature |
What did you like most about PRIME BPM? | Prime BPM is an easy to use software application that does the job it has been designed for very well. The application has clever functions that support our business in mapping and analyzing our core processes, with a view to link processes within divisions and between. The application is clearly developed from a user and business perspective. I have found the Prime BPM training and coaching to be high value and the team is always available for further support and advice. The company is very open to discussing new features and they have a strong focus on continuous improvement |
Describe your overall experience with PRIME. | We are mapping processes to support our IT support function at this early stage of our implementation. Next steps will include extending processes to our internal customers, so they can be used for business improvement and automation |
Vanessa S Business Analyst, MMSG
Very easy to use and great features
Helps me to distinguish the processes that are inefficient and could be improved, removed or automated with a system solution...
BPM Software
Name | Vanessa |
Last Name | S |
Organization | MMSG |
Industry | Banking Financial Services & Insurance |
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Why did you subscribe to PRIME BPM? | Visio is not user friendly and does not have an analysis function. |
What did you like most about PRIME BPM? | I love that you can apply salaries to roles, apply frequency and cycle time attributes to a process map, to then generate the cost analysis for each task in a process. This helps me to distinguish the processes that are inefficient and could be improved, removed or automated with a system solution. |
Describe your overall experience with PRIME. | I am able to determine processes that cost the business and our staff members unnecessary time, and use the analysis to scope process and system improvements. |
Tamara L Customer and Services Impact Lead, MMSG
Easy to use, delivers a lot of value
Managing change in the organisation is made much easier by having a central repository to capture and analyse processes for value, cost and effort...
BPM Software
Name | Tamara |
Last Name | L |
Organization | MMSG |
Industry | Banking Financial Services & Insurance |
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Why did you subscribe to PRIME BPM? | It allowed us to capture information we wanted to analyse, support and pricing aligned to our needs. |
What did you like most about PRIME BPM? | This product is much more than process mapping, it allows you to link activities to systems, roles and teams making it a valuable knowledge base for projects and business planning. Managing change in the organisation is made much easier by having a central repository to capture and analyse processes for value, cost and effort. |
Describe your overall experience with PRIME. | Prime has strong customer service and very knowledgeable staff who support us at anytime needed. We have gained a lot of value very quickly from this tool by either proving or disproving what was believed to be the process and the effort associated. |
Sean M Managing Partner, Banksia Consultancy
Using best-practice lean six sigma methodology, PRIME synthesises and analyses processes easily.
The analyser module gives me the ability to be agile and make informed decisions without the risk of implementing prematurely...
BPM Software
Name | Sean |
Last Name | M |
Organization | Banksia Consultancy |
Industry | Healthcare/Aged Care |
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What did you like most about PRIME BPM? | PRIME is based upon fact-based information to make real-life decisions in a safe environment. The analyser module gives me the ability to be agile and make informed decisions without the risk of implementing prematurely, which is useful when showing businesses what they could be doing better and why. The collaboration module allows us to engage the people that need to be engaged, this is key because once employees are on board with change it is easier to execute and follow through until improvement. Collaboration on business process improvement can help businesses break down silos and align organisational and functional goals. Using best-practice lean sigma methodology, PRIME synthesises and analyses processes easily to facilitate improvement across all businesses |
Annette K Business Analyst, South Gippsland Council
PRIME BPM is easy to use and implement
PRIME BPM has been a valuable tool to map processes within the organisation....
BPM Software
Name | Annette |
Last Name | K |
Organization | South Gippsland Council |
Industry | Government-Local |
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Why did you subscribe to PRIME BPM? | Less complex, more straight forward, right price, right functionality for the process maturity of the organisation and still allowed room for growth with additional modules that support measuring and managing business improvements. |
What did you like most about PRIME BPM? | Prime BPM is easy to use and implement. |
Describe your overall experience with PRIME. | Prime BPM has been a valuable tool to map processes within the organisation. It is easy to use, intuitive as long as user understands what a process is and the support from the provider has been very very good. |
Ivelina T Management Accountant, Ballina Shire Council
A great software system to process map which can be used by the whole organisation
The Analyser Tool provides the process mappers with the reality check when it comes to the process, it highlights non-value adding activities, time and value of each process. ...
BPM Software
Name | Ivelina |
Last Name | T |
Organization | Ballina Shire Council |
Industry | Government-Local |
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What did you like most about PRIME BPM? | The Analyser Tool provides the process mappers with the reality check when it comes to the process, it highlights non-value adding activities, time and value of each process, it is simple and easy to use and to trial various scenarios. |
Describe your overall experience with PRIME. | It is a great tool to use as a support for any change implementation. The ability to simulate and to add scenarios is great, easy to use and can provide the managers and executive team that visual detail. |
Lea T Accountant, Flight Centre
Very easy to use for mapping the process.
Mapping tool is pretty clear and straight forward, saved a lot of times for people who don't like to read too much wording in a normal process manual....
BPM Software
Name | Lea |
Last Name | T |
Organization | Flight Centre |
Industry | Logistics & Transport |
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What did you like most about PRIME BPM? | Mapping tool is pretty clear and straight forward, saved a lot of times for people who doesn't like to read too much wording in a normal process manual. Very easy to use mapping the process. You can attach process notes and detailed procedure really helped with understanding requirements of each steps/tasks. |
Describe your overall experience with PRIME. | Overall experience was really good for a short term. But it really depends how the organisation use/learn the tool fully and explore the functions correctly. Otherwise it can be very messy. |
Lauren K Accounts Team Leader, Flight Centre
Good overall experience
This software helped my team during the COVID period as we lost a lot of staff with knowledge. So we had to use the process mapped in PRIME....
BPM Software
Name | Lauren |
Last Name | K |
Organization | Flight Centre |
Industry | Logistics & Transport |
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What did you like most about PRIME BPM? | This software helped my team during the COVID period as we lost a lot of staff with knowledge. So we use the process mapped in Prime. |
Describe your overall experience with PRIME. | Good overall experience |
Ingrid J Business System Support, Ballina Shire Council
Overall experience so far has been positive
You can visually see where you can make improvements and how much time you can save on the part of the process which needs improving....
BPM Software
Name | Ingrid |
Last Name | J |
Organization | Ballina Shire Council |
Industry | Government - Local |
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What did you like most about PRIME BPM? | What I liked most of the product was the clarity it shows when you document and create the process. You can visually see where you can make improvements and how much time you can save on the part of the process which needs improving. |
Describe your overall experience with PRIME. | Overall experience so far has been positive and excited to get working with this tool in the future of mapping our processes within our section and business. |
Tony P Asset Management Coordinator, Ballina Shire Council
Have not encountered any issues or concerns.
The ease of preparing process maps in a clear format. Allowing for capturing and communicating how a business provides its services....
BPM Software
Name | Tony |
Last Name | P |
Organization | Ballina Shire Council |
Industry | Government - Local |
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What did you like most about PRIME BPM? | The ease of preparing process maps in a clear format. Allowing for capturing and communicating how a business provides its services. |
Describe your overall experience with PRIME. | I'm using PRIME BPM to review various processes within the organisation - this includes Contractor Dockets and Invoice Payments, Asset Capitalisation, and Developer Contributions. This is only the beginning... the list will continue. |
Kerry-Lee G Senior Investigations Officer, Queensland Treasury
The experience has been very positive and the business value in the tool is evident.
The software is easy to use once the training has been completed. The Designer Module is intuitive....
BPM Software
Name | Kerry-Lee |
Last Name | G |
Organization | Queensland Treasury |
Industry | Government-State |
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What did you like most about PRIME BPM? | The software is easy to use once the training has been completed. The Designer Module is intuitive and makes it easier to develop a neat structure. |
Describe your overall experience with PRIME. | Clear identification of the processes in our division and the ability to analyse/refine those processes. |
Diana C Change Manager, MMSG
Excellent tool!
The software integrates functionality covering multiple business needs...
BPM Software
Name | Diana |
Last Name | C |
Organization | MMSG |
Industry | Banking Financial Services & Insurance |
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What did you like most about PRIME BPM? | The software integrates functionality covering multiple business needs |
Describe your overall experience with PRIME. | We are looking at prioritising interventions to increase efficiencies and assess change impacts |
Sandeep C Senior Vice President, VIS Global
It's a key tool for our consulting practice
This PRIME BPM tool has now become a core element of our consulting practice and we have used it to develop a process library for many of the industry verticals...
BPM Software
Name | Sandeep |
Last Name | C |
Organization | VIS Global |
Industry | ICT |
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What did you like most about PRIME BPM? | Its easy to use and it brings together all the elements of BPM in a very effective way. |
Describe your overall experience with PRIME. | This Prime BPM tool has now become a core element of our consulting practice and we have used it to develop a process library for many of the industry verticals, which helps us get a head start in our consulting engagements. |
Renee S Temporary Special Project Officer - People and Strategy, Scenic Rim Council
An easy to use software
You can allow many editors to follow the same methodology which is agreed to by the organisation and continue to develop from there. ...
BPM Software
Name | Renee |
Last Name | S |
Organization | Scenic Rim Council |
Industry | Government-Local |
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What did you like most about PRIME BPM? | An easy to use software which is ready to do the calculations for you. You can allow many editors to follow the same methodology which is agreed to by the organisation and continue to develop from there. Small chunks are fine, starting with just the Process library can allow you to find quick wins and a big picture view to determine what is next for full evaluation and to keep your organisation on point. |
Describe your overall experience with PRIME. | I think that PRIME BPM the software and all staff that I have had dealings with make it very clear that this is a program which has been tried and tested by the owners. They will give you the knowledge required to get in and get the job done and I love it |
Marie L Senior Project Officer
The ease of mapping and how quick it was to build a process
The search functionality, SOP/BPR Reports it can generate, Approval process, Analyser functionality...
BPM Software
Name | Marie |
Last Name | L |
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Industry | Government-State |
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What did you like most about PRIME BPM? | 1. The ease of mapping and how quick it was to build a process. 2. The search functionality 3. SOP/BPR Reports it can generate 4. Approval process 5. Analyser functionality |
Robert C Head of Finance Transactional Operations
Best Process mapping product I've found and at really good value! It's process mapping in 4D.
Takes process mapping and value saving to another level. No longer just mapping processes in Visio (2D), this tool provides; - The ability to identify non value add areas is a great feature...
BPM Software
Name | Robert |
Last Name | C |
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Industry | Media & Entertainment |
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What did you like most about PRIME BPM? | Takes process mapping and value saving to another level. No longer just mapping processes in Visio (2D), this tool provides; - The ability to identify non value add areas (great feature), - Submit changes via workflow for approvals, and - Make live updates and focus on areas of improvement. It also enables the organisation to meaningfully cost each of the processes mapped (bringing in team member salaries and time spent etc) which informs prioritisation of those processes where larger savings can be derived. Outcomes have been successfully used to support business case assumptions (cost/benefits). Great value license arrangement. Excellent and responsive support team, able to be onsite when convenient for the organisation. |
Describe your overall experience with PRIME. | Process 'non value add' visibility driving cost savings Integration assistance, mapping processes at both end of an integration provides a great insight as to gaps and differences between the organisations. |
Russell H State Watchhouse Coordinator
Simple, structured and easy to use and understand. Highly recommend it for business improvement .
Love the end to end business process improvement structure and that it is easy to use. Mapping processes is easy but the wow factor sits in the analysis engine...
BPM Software
Name | Russell |
Last Name | H |
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Industry | Others |
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What did you like most about PRIME BPM? | Love the end to end business process improvement structure and that it is easy to use. Mapping processes is easy but the wow factor sits in the analysis engine. I was able to quickly calculate the time and cost of my processes. It's also easy to track the items we need to do to bring the changes in the organization as it has a mini project management module in the improvement section of the tool. Also, I can easily share my processes with my colleagues via the tool. |
Cassie B Senior Revenue Officer
The product is very easy to use and it will be great asset to our organisation once complete
Having had no prior knowledge of BPM in this context, it was easy to adapt to this software as it has been built in a very logical way....
BPM Software
Name | Cassie |
Last Name | B |
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Industry | Others |
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What did you like most about PRIME BPM? | The software is easy for anyone to pick up and use. Having had no prior knowledge of BPM in this context, it was easy to adapt to this software as it has been built in a very logical way. |
David M Partner
The integration of all process improvement features into a single integrated tool.
PRIME BPM helps clients get operational activities in shape....
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Name | David |
Last Name | M |
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Industry | Consulting |
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What did you like most about PRIME BPM? | The integration of all process improvement features into a single integrated tool. |
Describe your overall experience with PRIME. | We are helping our clients improve their processes with Prime BPM. We can assist and train them so they can take ownership of operational activities while we focus on strategic activities. PRIME BPM helps clients get operational activities in shape. |
Kyle B Principal Investigator
Good product - easy to use
The software is largely intuitive - it's more or less point and click for most of the mapping and the icons are self explanatory. ...
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Name | Kyle |
Last Name | B |
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Industry | Others |
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What did you like most about PRIME BPM? | The software is largely intuitive - it's more or less point and click for most of the mapping and the icons are self explanatory. It's easy and fun to use. |
Samantha J SNR BA
Great product specifically focused on BPM
we've found the product very valuable and the support extremely responsive. The product is not burdened with unnecessary functionality....
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Name | Samantha |
Last Name | J |
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Industry | Education |
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Why did you subscribe to PRIME BPM? | PRIME BPM facilitated rapid and accurate bpm analyses. |
What did you like most about PRIME BPM? | This software is so much more than a process mapping tool. Not only does it take the pain and frustration out of mapping processes, but it facilitates fast and effective analysis of improvement suggestions by rapidly assessing efficiencies, value-adds, and cost savings. |
Describe your overall experience with PRIME. | Overall - we've found the product very valuable and the support extremely responsive. The product is not burdened with unnecessary functionality like some competing products, so it can be understood and navigated easily. |
Matthew T Senior Investigations Officer
PRIME is easy to use, very user-friendly and forces you to think critically of the business process.
The inbuilt functionality is wide-ranging and user-friendly, but has sufficient depth and sophistication...
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Name | Matthew |
Last Name | T |
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What did you like most about PRIME BPM? | The inbuilt functionality is wide-ranging and user-friendly, but has sufficient depth and sophistication so as to allow for any business practicality. |
Chris F Senior Investigations Officer
The ability to map our current state and accurately determine where we should best spend our time when making changes to process.
PRIME has given us an effective tool to identify inefficiencies in our systems and make improvements...
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Name | Chris |
Last Name | F |
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What did you like most about PRIME BPM? | The ability to map our current state and accurately determine where we should best spend our time when making changes to process. |
Describe your overall experience with PRIME. | Clarity about our current processes and potential improvements |
Brian H Senior Program Officer
Great program with fantastic customer support.
In-depth features and functionality allowing multi layers of information about business process. Once started the program is an intuitive process creator....
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Name | Brian |
Last Name | H |
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What did you like most about PRIME BPM? | In-depth features and functionality allowing multi layers of information about business process. Once started the program is an intuitive process creator. |
Tina A Principal Project Officer
PRIME is intuitive and an effective business process mapping tool.
PRIME simplifies an otherwise arduous task of producing business process maps and allows me to capture varied process attributes meaning the maps have many useful applications...
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Name | Tina |
Last Name | A |
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Industry | Others |
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What did you like most about PRIME BPM? | PRIME simplifies an otherwise arduous task of producing business process maps and allows me to capture varied process attributes meaning the maps have many useful applications. |
Samantha C Registry Officer
This product is going to change the way we do business.
PRIME BPM have been exceptional in providing assistance and advice for best use of the product, even keeping us on track to achieve when significant interruptions have occurred....
BPM Software
Name | Samantha |
Last Name | C |
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Industry | Government-State |
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What did you like most about PRIME BPM? | This product is going to change the way we do business. The process maps will change the way we think about what we do and how we best do it. To ice the cake, the ability to simulate process changes will improve our efficiencies and save us time and resources. |
Describe your overall experience with PRIME. | Prime BPM have been exceptional in providing assistance and advice for best use of the product, even keeping us on track to achieve when significant interruptions have occurred. |
Megan T Group Manager People & Systems
System is very easy to use and understand
The standardized presentation of process is good and the system is very easy to use and smart for this purpose....
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Name | Megan |
Last Name | T |
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What did you like most about PRIME BPM? | The standardized presentation of process is good and the system is very easy to use and smart for this purpose. |
Hailie R Group Manager Integrated Planning and Finance
Transparency of process improvement opportunities
I enjoyed the clarity that comes with mapping a process. The training is invaluable in understanding the software and preparing you for the way a process should be mapped....
BPM Software
Name | Hailie |
Last Name | R |
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Industry | Government-State |
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What did you like most about PRIME BPM? | I enjoyed the clarity that comes with mapping a process. The training is invaluable in understanding the software and preparing you for the way a process should be mapped. |
Describe your overall experience with PRIME. | Understanding and achieving clarity around our processes will be valuable for teams and for new staff. The transparency of process improvement opportunities will support communication. |