What You'll Learn
Key Highlights From the Session
1
Using organisational models to map the dependencies between process, leadership, culture, structure, and customer experience
2
Why fixing a process in isolation can be counterproductive if the surrounding system isn’t addressed
3
Practical ways to introduce multiple lenses (culture, leadership, structure, customer, systems) into process-first teams and stakeholders, without needing permission to start.
BPM Community
ABOUT Operational Excellence Reference Group
Join this vibrant, cross-industry community to connect, exchange insights, and collaborate with professionals driving transformation across diverse sectors. Whether you're working on process improvement, digital transformation, system implementation, compliance, risk management, or continuous improvement initiatives, this group offers a platform to understand emerging trends, access proven practices, and attend exclusive sessions with industry thought leaders to accelerate your journey to operational excellence.