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PRIME BPM - Business Process Management Tool

PRIME BPM is a cloud-based Business Process Management software designed for both the business user and business process expert. With its intuitive and user-friendly interface, you can easily and accurately map, analyze, improve and monitor your business process.

PRIME BPM enables staff to perform their day-to-day activities as per the organisation’s goals. PRIME BPM enables this by providing the who, what, when and how of process information. It does this by making business process information and the supporting procedures centrally available, with access from anywhere and anytime. The one source of process truth to drive towards the organisation’s common goal.

 

The PRIME BPM software features the ability to create process libraries from scratch.  Alternatively, use the in-built best practice process libraries as a blueprint.  From within your process library, easily identify which processes need urgent attention by using PRIME BPM’s process prioritisation feature. It highlights the processes that require urgent attention. 

PRIME OVERVIEW

Prime Overview New

Map

Use PRIME Business Process Management software to create a catalogue of your business processes. Either use the in-built best practice process libraries or create your own process library. The process library is the foundation of…

Analyze

Remember, the more process information you record, the more analysis you can do. PRIME BPM’s analytical engine automatically calculates-process cycle efficiency, process cost and process value. Via its value analysis…

Improve

PRIME Analyser is a quantitative analytics engine built into PRIME. Analyse your business processes and identify process issues, record the root causes and the improvement opportunities. Keep abreast of compliance and audit requirements; perform cost.

Monitor

Automatically monitor your processes by establishing Key Performance Indicators (KPI) for your processes. Using these KPI’s, PRIME BPM monitors your process performance real time, sending alters to the process owner if there is underperformance.

Embed PRIME Benefits in your Corporate DNA

Embed PRIME Benefits in your Corporate DNA

BENEFITS

  • Change Management Process
  • Process Performance Monitoring
  • End to End Process Improvement
  • Improve Productivity
  • ISO Compliance
  • Process Transparancy
  • Standardisation
     
You may have a great change idea, ranging from a small system change request, to reorganizing a flow of work, or even creating some templates for all to use. You are sure it is going to yield great benefits for the business and you are ready to make it happen. But how challenging will the change management process be? The problem is, for the change management process to be a success; your coworkers and management need to support the idea. In addition, they must also be willing to change their habits. Hence correctly so, you have identified the change maybe small, but to transition a group of people, is BIG. Learn More
Process monitoring is a critical aspect of business process management. The methodology of BPM enables you to map, analyse, improve and monitor your business processes. However, it is dependent on the Analysts’ skills within the analysis phase, how well the Analyst can analyse the business process. This is a risk factor you definitely want to close out. PRIME makes process monitoring much straight forward by automating the analysis and measurement process. With a multidimensional analytical engine that actually analyses processes and measures process performance, PRIME make process monitoring a breeze. Learn More
Have you ever wondered how a whole business strings together? Actually, it is the business processes that literally “string” the business together. Hence for this reason is it process improvement that achieves end-to-end business improvement. Unfortunately, numerous process improvement projects fail. The most common cause of this is that the Circle of Excellence or process improvement cycle is rarely followed through to the end. In fact a mighty forty five percent of failed projects simply stopped at documenting the current state processes. Hence the project never entered the analysis or improvement phase. As a result, the expected benefits were not realized. Learn More
In general terms, productivity is a ratio of output to input in the production of goods or services. Hence to improve productivity you need to produce the same output, by lowering the input such as manpower, cost, energy etc. We cannot control business competition, but we can control our costs. For this reason, organizations are always searching for ways to reduce cost. Hence organizations seek to improve productivity to reduce cost. Fortunately, a lot of productivity improvement strategies are available to help. These strategies increase productivity by increasing output and lowering cost as well. Learn More
The International Organization for Standardisation (ISO) has set forth standard rules and regulations for organizations to follow. Hence, ISO Compliance is the adherence to these rules and regulations. For business, ISO is a set of strategic tool and guidelines. It assists organizations address challenges in today’s business environment. Being compliant to ISO represents that your organization is operating as efficient and productive as possible. In addition, it represents that the produced products or services are safe, of quality and that these are also good for the environment. Also, ISO compliance enhances the ability to access new markets due to its international recognition. Learn More
An organization consists of a number of interlinked business processes. Most processes are intangible hence we are unable to clearly see them. To see how the organization operates or how it is in fact “strung together”. Process transparency refers to the ability to look inside. The “look inside” provides an in-depth and clear visibility into the business processes and how these operate. Process transparency has a number of benefits. Firstly, knowing in detail how the organization operates facilitates better decision-making. Make accurate business decisions, based on business data that is readily available. As a result, decisions are fact based, not assumption based. Hence, make decisions such as investment decisions for business improvements with more certainty. Learn More
Does your customer experience the same brand and brand experience when interacting with your staff at different geographical locations? Process standardisation ensures that your customer has the same experience with your company regardless through which channel or through which location the customer interacts with your organization. Learn More
  • Knowledge Management
  • Improved Customer Service
  • Cost Reduction
  • Clarity of Roles and Responsibilities
  • Process Excellence
  • Business Transformation
  • Operational Excellence
Knowledge management is the process of creating, sharing and retaining organizational knowledge and information. The management of knowledge is the concern of almost every Manager. Questions arise such as where is information created? Where is it stored? Is it accessible by all who need it? Learn More
If you don’t take care of your customers somebody else will – A common saying. A customer does not only buy a product, the customer assumes customer service is also part of the purchase price. In addition, customer retention is key, as it is very costly to continually source new customers. Learn More
The days are gone where developing a cost reduction strategy was as simple as cutting down the budget. Furthermore even randomly trimming expenditures across the board is not accepted nowadays. Therefore today we need to identify long-term saving opportunities and achieve sustained cost reduction. Documenting and analysing business processes can achieve sustained cost reduction. Create an end-to-end current-state business process for each process in the organisation. Subsequently, dig into the lower level views to identify the associated process expenses. Learn More
Many organizations underestimate the value of a RACI matrix as a tool to clarify roles and responsibilities. A RACI matrix, sometimes referred to as a RACI chart, lists out the “RACI” against each task of the process and/or the business process. An alternative view of a RACI matrix is that the “RACI” is against a person’s name or job role. Subsequently listing the tasks associated with the person/job role listed beside. Learn More
Organisations simply cannot ignore the terms ‘efficiency’ and ‘effectiveness’ whilst practicing Process Excellence. For increasing productivity as well as improving customer service, both of these are essential. “Efficiency is doing the things right; effectiveness is doing the right things”. – Peter Drucker Learn More
The business environment is changing so fast! To stay competitive, or even just to survive, organizations are regularly undertaking business transformation. Business transformation is a holistic approach – an activity that affects the whole organization. Such activities may be business process outsourcing, the implementation of enterprise software or mergers and acquisitions. Learn More
Operational Excellence refers to the controlling of the organizations’ operations to drive business growth. Hence focusing on gaining Process Efficiency, the creation of customer value and growing the business are three components that achieve operational excellence. To achieve operational excellence, firstly the organization must define what substantiates each of these 3 components to the organization. That is, clearly define what the organization considers process efficiency, value for the customer and business growth. Learn More

Benefits

Change Management Process

You may have a great change idea, ranging from a small system change request, to reorganizing a flow of work, or even creating some templates for all to use. You are sure it is going to yield great benefits for the business and you are ready to make it happen. But how challenging will the change management process be?



The problem is, for the change management process to be a success; your coworkers and management need to support the idea. In addition, they must also be willing to change their habits. Hence correctly so, you have identified the change maybe small, but to transition a group of people, is BIG.

Business Process Monitoring

Process monitoring is a critical aspect of business process management. The methodology of BPM enables you to map, analyse, improve and monitor your business processes. However, it is dependent on the Analysts’ skills within the analysis phase, how well the Analyst can analyse the business process. This is a risk factor you definitely want to close out. PRIME makes process monitoring much straight forward by automating the analysis and measurement process. With a multidimensional analytical engine that actually analyses processes and measures process performance, PRIME make process monitoring a breeze.

End to End Process Improvement

Have you ever wondered how a whole business strings together? Actually, it is the business processes that literally “string” the business together. Hence for this reason is it process improvement that achieves end-to-end business improvement.



Unfortunately, numerous process improvement projects fail. The most common cause of this is that the Circle of Excellence or process improvement cycle is rarely followed through to the end. In fact a mighty forty five percent of failed projects simply stopped at documenting the current state processes. Hence the project never entered the analysis or improvement phase. As a result, the expected benefits were not realized.

Improve Productivity

In general terms, productivity is a ratio of output to input in the production of goods or services. Hence to improve productivity you need to produce the same output, by lowering the input such as manpower, cost, energy etc.



We cannot control business competition, but we can control our costs. For this reason, organizations are always searching for ways to reduce cost. Hence organizations seek to improve productivity to reduce cost. Fortunately, a lot of productivity improvement strategies are available to help. These strategies increase productivity by increasing output and lowering cost as well.

ISO Compliance

The International Organization for Standardisation (ISO) has set forth standard rules and regulations for organizations to follow. Hence, ISO Compliance is the adherence to these rules and regulations.



For business, ISO is a set of strategic tool and guidelines. It assists organizations address challenges in today’s business environment. Being compliant to ISO represents that your organization is operating as efficient and productive as possible. In addition, it represents that the produced products or services are safe, of quality and that these are also good for the environment. Also, ISO compliance enhances the ability to access new markets due to its international recognition.

Process Transparency

An organization consists of a number of interlinked business processes. Most processes are intangible hence we are unable to clearly see them. To see how the organization operates or how it is in fact “strung together”. Process transparency refers to the ability to look inside. The “look inside” provides an in-depth and clear visibility into the business processes and how these operate.

Process transparency has a number of benefits. Firstly, knowing in detail how the organization operates facilitates better decision-making. Make accurate business decisions, based on business data that is readily available. As a result, decisions are fact based, not assumption based. Hence, make decisions such as investment decisions for business improvements with more certainty.

Standardisation

Does your customer experience the same brand and brand experience when interacting with your staff at different geographical locations?



Process standardisation ensures that your customer has the same experience with your company regardless through which channel or through which location the customer interacts with your organization.

Knowledge Management

Knowledge management is the process of creating, sharing and retaining organizational knowledge and information.



The management of knowledge is the concern of almost every Manager. Questions arise such as where is information created? Where is it stored? Is it accessible by all who need it?

Improved Customer Service

If you don’t take care of your customers somebody else will – A common saying. A customer does not only buy a product, the customer assumes customer service is also part of the purchase price.



In addition, customer retention is key, as it is very costly to continually source new customers.

Cost Reduction

The days are gone where developing a cost reduction strategy was as simple as cutting down the budget. Furthermore even randomly trimming expenditures across the board is not accepted nowadays. Therefore today we need to identify long-term saving opportunities and achieve sustained cost reduction.

Documenting and analysing business processes can achieve sustained cost reduction. Create an end-to-end current-state business process for each process in the organisation. Subsequently, dig into the lower level views to identify the associated process expenses.

Clarity of Roles and Responsibilities

Many organizations underestimate the value of a RACI matrix as a tool to clarify roles and responsibilities.



A RACI matrix, sometimes referred to as a RACI chart, lists out the “RACI” against each task of the process and/or the business process. An alternative view of a RACI matrix is that the “RACI” is against a person’s name or job role. Subsequently listing the tasks associated with the person/job role listed beside.

Process Excellence

Organisations simply cannot ignore the terms ‘efficiency’ and ‘effectiveness’ whilst practicing Process Excellence. For increasing productivity as well as improving customer service, both of these are essential.



“Efficiency is doing the things right; effectiveness is doing the right things”. – Peter Drucker

Business Transformation

The business environment is changing so fast! To stay competitive, or even just to survive, organizations are regularly undertaking business transformation.



Business transformation is a holistic approach – an activity that affects the whole organization. Such activities may be business process outsourcing, the implementation of enterprise software or mergers and acquisitions.

Operational Excellence

Operational Excellence refers to the controlling of the organizations’ operations to drive business growth. Hence focusing on gaining Process Efficiency, the creation of customer value and growing the business are three components that achieve operational excellence.

To achieve operational excellence, firstly the organization must define what substantiates each of these 3 components to the organization. That is, clearly define what the organization considers process efficiency, value for the customer and business growth.

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Our PRIME Editions

PRIME Modeller

PRIME Modeller is an intuitive business process-mapping tool with an integrated process repository for all your process maps and process information. Create a catalogue of processes that represent your  organisation and gain visibility into.

PRIME Analyser

PRIME Analyser is a quantitative analytics engine built into PRIME. Analyse your business processes and identify process issues, record the root causes and the improvement opportunities. Keep abreast of compliance and audit requirements; perform cost.

PRIME Improver

PRIME Improver is the full-featured PRIME edition. With inbuilt APQC best practice process libraries, process mapping functionality, mapping rules and guidelines, process analyser and process simulation engine it offers an end to end Business Process Management.

PRIME BPM FEATURES

  • Process Library
  • Process Mapping
  • Process / Task Attributes
  • Process Analysis
  • Process / Change Management
Best Practice Process Library 

Best Practice Process Library

Use a readymade APQC best practice process library to kick start your initiative or use it as a gap analysis.  
Develop Process Library 

Develop Process Library

Easy drag and drop functionality to create your process library – your hierarchy of business processes.  
Assign Process Properties 

Assign Process Properties

Simply assign high level process properties from the drop down menus.  
Process Mapping 

Process Map using BPMN 2.0

Use the globally recognised language and latest version of Business Process Modelling Notation (BPMN) to map your processes.  
Roles Repository 

Roles Repository

Assign roles from the prepopulated Roles Repository to the lanes in your process map to define which tasks are performed by which role.  
System Repository 

System Repository

Assign Systems from the prepopulated System Repository to the tasks in your process map to define the systems used as part of a task.  
Business Rules 

Business Rules

Capture business rules and assign these against the process.  
Key Performance Indicators 

Key Performance Indicators

Capture KPI details, including the KPI rational and the performance range against the process.  
RACI 

RACI

Capture role names against tasks indicating which role is Responsible, Accountable and which role is to be Consulted and Informed in relation to task changes.  
Value Analysis 

Value Analysis

Understand the percentage value provided by each process to the business and customer. Also understand the percentage of non-value added activities performed by each process.  
Time Analysis 

Time Analysis

Understand how many hours annually are spent performing business, customer and non-value added activities.  
Cost Analysis 

Cost Analysis

Understand the annual cost incurred to perform business, customer and non-value added activities.  
Process Simulation 

Process Simulation

Simulate processes to understand the impact and benefits of each solution before committing to the change.  
Improvement Tracking Dashboard 

Improvement Tracking Dashboard

Track the creation and implementation of improvements. See the percentage completion per improvement and check its status: completed, in progress, rejected or approved.  
Improvement Approvals 

Improvement Approvals

Send all improvement ideas for approval prior to initiating the work.  

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WHAT THEY SAY ABOUT US

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