Council & Municipality On-Demand 30-Min Expert Session Building Better Processes:
How BPM Helped Blue Mountains City Council Turn Vision into Reality

Expert Speakers: Billy Hutton
Business Transformation Program Leader, Blue Mountains City Council

Kathy Dicker
Business Process Analyst, Blue Mountains City Council

Discover how Blue Mountains City Council is addressing complex challenges—including an ageing population, workforce pressures, and system fragmentation—by leveraging business process management and technology-led transformation.

In this session, Bill Hutton and Kathy Dicker share real-world insights into:

• Managing built and natural assets with limited internal resources.
• Addressing workforce and knowledge retention challenges in a regional, ageing demographic.
• Enhancing BPM maturity to capture both tacit and explicit knowledge.
• Consolidating 35+ legacy systems into a single source of truth through an enterprise-wide system implementation.

Whether you’re grappling with resource constraints, digital transformation roadblocks, or process complexity, this session offers practical takeaways to help drive effective and sustainable change in your organisation.