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OPEX Reference Group On-Demand 30-Min Expert Session The Cost of Misalignment: How Friction Shows Up in Operational Performance

This insightful session, hosted by the OPEX Reference Group, explores how hidden organisational friction silently impacts operational performance, alignment, customer outcomes, and transformation success. The session uncovers practical insights into identifying where friction exists, how it manifests in day-to-day operations, and what leaders can do to create stronger organisational alignment for sustainable success.

Expert Speaker: Rebecca Herbert, Co-Founder at Rebel Hive

Watch this on-demand session featuring Rebecca Herbert, Co-Founder of Rebel Hive, as she shares a fresh and thought-provoking perspective on how organisational friction impacts operational performance and transformation outcomes.

In this session, Rebecca explores how hidden inefficiencies emerge across strategy, operations, and teams, and why many organisations struggle with execution despite strong intentions and capable people. You’ll gain practical insights into identifying friction points early, improving alignment, and creating more connected, high-performing organisations.

Key Topics Covered:

  • How misalignment across strategy, operations, and teams creates hidden inefficiencies
  • Where friction typically shows up in operational performance (and why it’s often overlooked)
  • The impact of organisational silos on execution, delivery, and customer outcomes
  • Practical ways to identify, surface, and reduce friction across your organisation
  • How stronger alignment improves operational performance, speed, and transformation success.

ABOUT Operational Excellence Reference Group

Join this vibrant, cross-industry community to connect, exchange insights, and collaborate with professionals driving transformation across diverse sectors. Whether you're working on process improvement, digital transformation, system implementation, compliance, risk management, or continuous improvement initiatives, this group offers a platform to understand emerging trends, access proven practices, and attend exclusive sessions with industry thought leaders to accelerate your journey to operational excellence.