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Council & Municipality On-Demand 30-Min Expert Session Process Improvement with Purpose: Making Every Initiative Count in Public Service

This exclusive session, organized by the Council and Municipality Transformation Reference Group, provides professionals with actionable strategies for implementing meaningful process improvements that deliver real results in resource-constrained public sector environments.

Expert Speaker: Marcy Pederson, United States Air Force

Gain exclusive access to this insightful on-demand session where Marcy Pederson, Continuous Process Improvement Program Manager, shares practical, results-driven approaches to process improvement drawing from her extensive experience in both military and municipal settings.

Key Highlights from the Session:

  • Discover how to identify and prioritize high-impact process improvements that align with strategic organizational goals
  • Learn practical techniques for overcoming common barriers to implementation in public sector environments
  • Understand how to develop meaningful metrics that demonstrate real value and sustain momentum
  • Explore effective ways to engage stakeholders and build cross-departmental support for process improvement initiatives
  • See real-world examples of successful municipal process improvements that delivered measurable results with limited resources

Council and Municipality Transformation Reference Group

Join this dynamic group to connect, exchange insights, and engage in discussions with peers from fellow councils and municipalities. Whether you’re working on a process mapping and improvement, digital transformation, system implementation, compliance and risk management, or continuous improvement project, this community offers a platform to access best practices, seek out advice, and explore real-life success stories to accelerate your transformation journey.

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