How do you ensure the desired result from your business process improvement and automation initiative? Of course, there are a lot of things that need to come together to ensure the expected outcome. That said, a quality and accurate process map is at the heart of any successful improvement and automation initiative.
Given the emergence of digital technologies, customer expectations are evolving rapidly. It’s imperative for organisations to keep pace with ever-evolving expectations to maintain their market position and ensure profitability. So much so that customer service is the key differentiator that sets successful organisations apart.
Operational efficiency is one of the critical traits of successful businesses. However, improving efficiency is more than just a one-and-done initiative. To be truly efficient, these businesses embed efficient practices in their day-to-day operations.
The year 2022 was challenging for businesses as they had to re-imagine and reconsider their operations post-pandemic. With organisations looking to gain a competitive advantage and adapt to market conditions, Business Process Management (BPM) has emerged as crucial as ever. Although BPM has been around for years, there has been increased interest in the discipline.
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