In this practical, discussion-driven session, Stephanie Venimore shares how the City of Burlington moved from managing plans, budgets, and improvement work in isolation to operating as one enterprise system. Drawing on more than three decades with the City, she covers what Burlington learned from its first and second attempts at service management, how enterprise business planning and risk management help prioritise investments, and how Prosci change management, Lean Six Sigma, and design thinking keep strategy from becoming static.