Take your telecommunications business to new heights by adopting a customer-centric, process-based view of business.
DRIVING AGILITY IN TELECOMMUNICATIONS
Given the advancements in technology, telecommunications industry is constantly evolving at a rapid pace. To maintain their market position, telecom players need to quickly adapt and respond to market changes. In addition, there has been an influx of competition from new types of service providers. Another challenge that the industry faces is the ever-growing demand for internet and mobile communications and the peak of this demand has not yet reached the top of the bell curve. With PRIME BPM, gain the much-needed agility and transparency in telecommunications processes to survive and thrive in the turbulent business environment.
Telecom Challenges We Address
Reduce Customer Churn
Accurately map and analyse your customer processes with PRIME BPM to identify the root cause that could be leading to delay/lag in customer service. Easily identify improvement opportunities and reduce customer turnaround time to effectively reduce customer churn.
BPM in telecommunications companies provides end-to-end transparency to identify processes and fix problems in order to gain and maintain market shares. Using value stream mapping, undertake value, cost, efficiency analysis to boost productivity and efficiency. The streamlined processes improve cycle time, reduce risk of errors, enabling you to speed up time-to-market.
Improve Customer Experience
Using PRIME BPM’s compare and standardisation features, ensure consistent brand experience and effective service across multiple consumer touchpoints right from social media to call center. For instance, standardising your customer complaint process results in faster and effective query resolution.
Support Digital Transformation
To be customer-centric and stay ahead of market competition, adopting digital technologies is a must for telecommunications organisations. With PRIME BPM’s simulation feature, analyse the challenges and benefits of digitising a particular task/process. Create as many what-if scenarios as possible to ensure the best outcome in terms of productivity and efficiency.
What our customers say
Very easy to use and great features
“Helped me to distinguish the processes that are inefficient and could be improved, removed or automated with a system solution.”
Business Analyst, MMSG
An easy to use software.
“You can allow many editors to follow the same methodology which is agreed to by the organisation and continue to develop from there.”
Temporary Special Project Officer, Scenic Rim Council
A great software system to process map.
“The Analyser Tool provides process mappers with the reality check when it comes to the process, it highlights non-value adding activities, time and value of each process.”