Telecommunications
Driving Agility in Telecommunications

Reduce Customer Churn
Accurately map and analyse your customer processes with PRIME BPM to identify the root cause that could be leading to delay/lag in customer service. Easily identify improvement opportunities and reduce customer turnaround time to effectively reduce customer churn.

Reduce Customer Churn
Accurately map and analyse your customer processes with PRIME BPM to identify the root cause that could be leading to delay/lag in customer service. Easily identify improvement opportunities and reduce customer turnaround time to effectively reduce customer churn.

Accelerate Time-to-Market
BPM in telecommunications companies provides end-to-end transparency to identify processes and fix problems in order to gain and maintain market shares. Using value stream mapping, undertake value, cost, efficiency analysis to boost productivity and efficiency. The streamlined processes improve cycle time, reduce risk of errors, enabling you to speed up time-to-market.

Accelerate Time-to-Market
BPM in telecommunications companies provides end-to-end transparency to identify processes and fix problems in order to gain and maintain market shares. Using value stream mapping, undertake value, cost, efficiency analysis to boost productivity and efficiency. The streamlined processes improve cycle time, reduce risk of errors, enabling you to speed up time-to-market.

Improve Customer Experience
Using PRIME BPM’s compare and standardisation features, ensure consistent brand experience and effective service across multiple consumer touchpoints right from social media to call center. For instance, standardising your customer complaint process results in faster and effective query resolution.

Improve Customer Experience
Using PRIME BPM’s compare and standardisation features, ensure consistent brand experience and effective service across multiple consumer touchpoints right from social media to call center. For instance, standardising your customer complaint process results in faster and effective query resolution.

Support Digital Transformation
To be customer-centric and stay ahead of market competition, adopting digital technologies is a must for telecommunications organisations. With PRIME BPM’s simulation feature, analyse the challenges and benefits of digitising a particular task/process. Create as many what-if scenarios as possible to ensure the best outcome in terms of productivity and efficiency.

Support Digital Transformation
To be customer-centric and stay ahead of market competition, adopting digital technologies is a must for telecommunications organisations. With PRIME BPM’s simulation feature, analyse the challenges and benefits of digitising a particular task/process. Create as many what-if scenarios as possible to ensure the best outcome in terms of productivity and efficiency.
What our customers say
PRIME BPM fits our business!
“Easy to use, full functionality. PRIME also has some powerful process analysis tools built in. Processes can easily be extended across the organisation. PRIME has an inbuilt process quality feature.”
Very easy to use and great features
“Helped me to distinguish the processes that are inefficient and could be improved, removed or automated with a system solution..”
A great software system to process map.
“The Analyser Tool provides the process mappers with the reality check when it comes to the process, it highlights non-value adding activities, time and value of each process.”
Very easy to use for mapping the process.
“Mapping tool is pretty clear and straight forward, saved a lot of times for people who don't like to read too much wording in a normal process manual..”
An easy to use software.
“You can allow many editors to follow the same methodology which is agreed to by the organisation and continue to develop from there.”