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BPM Foundations and Process
Mapping Course

Developed by BPM Industry Experts

(Read course reviews)

What will you achieve?

Upon completion of the course you can:
  • Map processes using global BPMN standards
  • Review and quality assure process maps
  • Establish process mapping standards
  • Establish process mapping rules
  • Source appropriate process information
  • Conduct quality process interview and workshops
  • Identify priority processes for improvement
  • Record process and task attributes

Who should attend?

This course is ideal for those who:
  • Map process for their organisation
  • Gather data for process analysis & improvement
  • Quality assure business process maps
  • Set process mapping standards
  • Are establishing or leading a process mapping team
  • Set process mapping symbols and rules

Course Overview

Master the basics of Business Process Management (BPM) and learn the essentials of process mapping with this highly interactive online course. Through 16 hours of curriculum including concept based learning videos and practical exercises, take your process mapping skills to the next level and power your process improvement and efficiency. Highly reviewed and rated by BPM professionals, the course has been developed by BPM experts with over 20 years of experience of training hundreds of leading organisations and techniques gathered from over 200+ successful BPM deployments.

Course Highlights
  • 4 Hours On-Demand concept based learning videos + 12 Hours’ worth 17 Practical Exercises
  • Designed to focus on your current challenges in BPM projects
  • Good blend of practice and theory
  • Access to advanced BPM tool to apply the concepts learned
  • Get Professional Certification for Process Mapping
  • Concepts based on learnings from over 200+ successful BPM implementations
  • Tried and tested techniques relevant to any industry
  • Downloadable Workbooks and Cheatsheets
  • Curriculum developed by BPM experts with 20+ years’ experience of working with leading organisations, such as GE, Rolls Royce, Sanofi , Vodafone, Pfizer, Coca-Cola, CBRE, AXA and many local/state and federal government agencies

Course Topics

  • What is a business process?
  • Why manage business processes?
  • Why do process mapping initiatives fail? Watch sample session
  • Centralized Vs Decentralized process mapping teams
  • The PRIME Circle of Excellence Watch sample session
  • Identifying Process Stakeholders
  • Business Process Management Methodologies (Lean, Six Sigma, BPM)

  • What is a process architecture?
  • Functional Process Architecture Vs Value Chain
  • How to conduct a workshop to gather process library information
  • Building an effective process library
  • Identifying priority processes for a mapping initiative
  • Scoping your process mapping initiative

  • Interview vs workshop vs brainstorming sessions for information gathering
  • Identification of the right stakeholders
  • Sourcing accurate and appropriate process information
  • Process interview preparation
  • Do’s and dont’s of process interviews
  • Scoping your workshops, interviews, and brainstorming sessions

  • Introduction to Business Process Modeling Notation (BPMN)
  • BPMN 1.2 vs BPMN 2.0
  • BPMN Basic and Advanced symbols and its meaning
  • Business process mapping rules
  • Business Process Mapping Do’s and Don’ts
  • Effective use of BPMN to depict appropriate business scenarios

  • Preparing for a process interview/workshop
  • Conducting an effective process, interview and workshop
  • Gathering process approvals and confirmations
  • Effectively gathering surrounding process information such as business rules, KPIs, risks, task attributes, etc
  • Customer Journey Mapping

Course Exercises

  • Identify your top three business processes for review.
  • Identify the core objectives of your Process Mapping initiative.
  • Identify Project Risks
  • Identify your process stakeholders.
  • Create a high-level process architecture for your organisation.
  • Build a business process library for a value chain or an organisation unit
  • Identify priority processes for improvement.
  • Identify process interview/workshop participants.
  • Establish your process interview scope
  • Identify inaccuracies
  • Build a process description to a process map
  • Conduct a Process Interview
  • Build a business process map
  • Record process and task attributes
  • Build your end-to-end process journey map.




Courses Delivered


Organisations Trained





Trisha Lee, Water Corporation I

a month ago

The instructor was very knowledgeable and did an excellent job.


Anusuyah Bai, Water Corporation

a month ago

I wish the instructor is part of our Team!


Shannon Ford, Water Corporation

a month ago

Sessions were genuinely valuable


Joel Muir, QLD Treasury

a month ago

Overall excellent Course!


Adam Sansom, QLD Treasury

a month ago

The course experience was very good!


Trish West, Water Cooperation

a month ago

There was an excellent balance of theory and practical.


Tanya Brain, Westfund

a month ago

The Course was very good with a lot of information


Bianca Hemmy, Westfund

a month ago

I wish I knew as much about any topic as the instructor does about BPM


Farshid Momen, Dear Watson

a month ago

The presenter was lucid. The training material was clear and concise.