90% Faster Mapping
MapAI
Reduce your process mapping time by 90%. Instantly convert any input into BPMN-compliant maps and auto-correct missing steps, role gaps, and logic errors.
Explore MapAI PRIME Analyser & Improver
AI-Powered Business Process Analysis & Improvement Software
- Get Automated Insights on Process Time, Cost, and Efficiency
- Identify and Eliminate Non-Value-Adding Activities in a Click
- Simulate What-If Scenarios to Select High-Impact Improvements
PRIME IMPROVER FEATURES
Analyse and Optimise Business Processes for Measurable Results
Powerful, intuitive features that help you manage your end-to-end process improvement journey—from comparing as-is and future-state processes to assigning improvement tasks, tracking progress, and measuring business outcomes.
PROCESS PRIORITISATION
Prioritise High-Impact Processes for Improvement
No more guesswork on where to start. Whether your goal is cost reduction, productivity, or customer service excellence, PRIME Improver calculates which processes present the biggest opportunity as per your objective. Easily identify the processes that require urgent attention and focus your efforts accordingly.
TIME & COST ANALYSIS
Get Process Time and Cost Insights in a Click
With PRIME Improver’s inbuilt analytical engine, check annual time taken and annual costs incurred for every process. Gain insight into how long a process takes to execute and isolate process delay times.
VALUE ANALYSIS
Identify Waste with Automated Value Analysis
With just a click of a button, understand from a time, cost and value perspective how much percentage is spent on non-value-adding (NVA), business value-adding (BVA) and customer value-adding (CVA) tasks in every process. Instantly see where time and money are being wasted and how your efficiency compares to industry benchmarks to prioritise the right improvements.
IMPACT ANALYSIS
Minimise Implementation and Change Risk with Impact Analysis
Avoid costly implementation mistakes by understanding exactly who and what will be affected with a process change. Pre-analyse and assess the ripple effect of any system implementation, process change or redesign on a role, document, business rule or interconnected processes to manage change effectively.
PROCESS SIMULATION
Select the Best Improvement Scenario with Instant Simulation
With an inbuilt simulation engine, easily carry out what-if analysis and create as many future state scenarios as required. Gain a complete understanding of the impact on cost, efficiency and customer service before committing to change.
PERFORMANCE MONITORING
Monitor Process Performance with KPI Dashboards
Define and track KPIs directly within PRIME Improver. Easily set the requirement to measure your process performance. Our engine automatically fetches the relevant data from your systems and displays the results through dashboards to help you ensure your process is performing optimally as per set requirements. Automated alerts are also sent to process owners in case of under-performance.
PROCESS STANDARDISATION
Compare and Standardise Processes with Ease
With easy-to-use process comparison feature, identify inconsistencies or variability in processes, business rules, RACI matrices. Use these insights to standardise processes across functions, departments and/or geographical locations to enhance clarity, productivity, and customer experience.
COLLABORATION
Collaborate Seamlessly to Drive Continuous Improvement
Keep every improvement initiative on track — from idea to completion with a single version of truth. Approve suggestions, assign actions, and track progress in real time with clear status indicators: in progress, approved, or completed. With the ability for users to add improvement ideas directly to processes, make continuous improvement part of your organisation’s DNA.
REPORT GENERATION
Track Improvement Impact with Customisable Reports
Quickly compare process versions to understand changes and the benefits achieved. Create and share customisable reports to track key metrics and clearly demonstrate value.
Identify Gaps and Improve Processes for Measurable ROI
1
Prioritise High-Impact Processes for Improvement
No more guesswork on where to start. Whether your goal is cost reduction, productivity, or customer service excellence, PRIME Improver calculates which processes present the biggest opportunity as per your objective. Easily identify the processes that require urgent attention and focus your efforts accordingly.
2
Get Process Time and Cost Insights in a Click
With PRIME Improver’s inbuilt analytical engine, check annual time taken and annual costs incurred for every process. Gain insight into how long a process takes to execute and isolate process delay times.
3
Identify Waste with Automated Value Analysis
With just a click of a button, understand from a time, cost and value perspective how much percentage is spent on non-value-adding (NVA), business value-adding (BVA) and customer value-adding (CVA) tasks in every process. Instantly see where time and money are being wasted and how your efficiency compares to industry benchmarks to prioritize the right improvements.
4
Minimise Implementation and Change Risk with Impact Analysis
Avoid costly implementation mistakes by understanding exactly who and what will be affected with a process change. Pre-analyse and assess the ripple effect of any system implementation, process change or redesign on a role, document, business rule or interconnected processes to manage change effectively.
5
Select the Best Improvement Scenario with Instant Simulation
With an inbuilt simulation engine, easily carry out what-if analysis and create as many future state scenarios as required, just with a click of button. Gain a complete understanding of the impact on cost, efficiency and customer service before committing to change.
6
Monitor Process Performance with KPI Dashboards
Define and track KPIs directly within PRIME Improver. Easily set the requirement to measure your process performance. Our engine automatically fetches the relevant data from your systems and displays the results through dashboards to help you ensure your process is performing optimally as per set requirements. Automated alerts are also sent to process owners in case of under-performance.
7
Identify Standardization Opportunities Across the Organization
With easy-to-use process comparison feature, identify inconsistencies or variability in processes, business rules, RACI matrices. Use these insights to standardize processes across functions, departments and/or geographical locations to enhance clarity, productivity, and customer experience.
8
Collaborate Seamlessly to Drive Continuous Improvement
Keep every improvement initiative on track — from idea to completion with a single version of truth. Approve suggestions, assign actions, and track progress in real time with clear status indicators: in progress, approved, or completed. With the ability for users to add improvement ideas directly to processes, make continuous improvement part of your organization’s DNA.
9
Track Improvement Impact with Customizable Reports
Quickly compare process versions to understand changes and the benefits achieved. Create and share customisable reports to track key metrics and clearly demonstrate value.
PRIME BPM AI Agents
Your Intelligent AI Assistants for
Simplified, Faster BPM
Four purpose-built agents — each designed for a specific stage of BPM work, working together as one end-to-end ecosystem.
BPM AI
AGENTS
AGENTS
3X Faster SOPs
AI Procedure Writer
Create detailed SOPs in minutes by converting conversations, documents, or videos into ready-to-use procedures.
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Process Insights in Seconds
PrimeGPT
Chat, prompt, and ask anything from your process data for instant, role-based insights.
Explore PrimeGPT
Process Analysis in Minutes
Digital Process Analyst (DPA)
Cut process analysis time from weeks to minutes. Get instant, high-value recommendations identifying cost-saving, automation, and standardisation opportunities, and simulate each improvement.
Explore DPA PRIME IMPROVER ADVANTAGES
How Teams Benefit from PRIME Improver
- Analyse process time, cost, and efficiency in a single click.
- Identify and eliminate waste to boost productivity and save costs.
- Simulate process changes to avoid costly implementation mistakes.
- Track and measure improvement ROI from start to completion.
- Built-in methodology to drive continuous process improvement.
Proven Results
How Leaders Drive Operational
Excellence with PRIME BPM
Look at how leading companies across industries are
transforming operations with PRIME BPM.
$7.52 mn
Savings from ongoing projects for an insurance firm.
$850k
Operational savings for a large municipality.
100x
Increase in documented processes referenced for automation, integration and day-to-day tasks for a pharma major.
90%
Increase in efficiency for customer refund processing.
Customer Testimonials
What Our Customers Say
PRIME BPM helps make informed decisions
Whether it is reducing wait time, implementing technology or cost avoidance, PRIME BPM software has provided us with the data-driven information needed for our leaders to make informed decisions.
Sheridan Graham,
Chief Administrative Officer
Very easy to use and great features
Easy to use, comprehensive navigation, “sterile” look. Really love the online support and consideration of suggested ideas to improve. The support team analyses the suggestions and implements them for an even better experience of the tool.
Liudvika,
Process Manager, BAA Training
A great software to unlock productivity gains.
The adoption of PRIME BPM has enabled us to increase our output and rapidly provide visibility of ways of working. It has become a foundation of harmonisation, in turn unlocking productivity gains.
Sacha Kersten,
Senior Director Customer Fulfilment Asia Pacific, Pfizer
User-friendly tool to map and connect process knowledge
Great and user-friendly process modelling tool, according to BPMN 2.0. Very satisfied with PRIME’s designer module to capture relevant process information and to make that available to users, teams and management.
Christian van Urk
Process Excellence Specialist, Open Doors
An easy-to-use software streamlines collaboration
You can allow many editors to follow the same methodology, which is agreed to by the organisation, and continue to develop from there.
Scott Power
CEO, BMD Group
Clear visibility into process improvement opportunities
You can visually see where you can make improvements and how much time you can save on the part of the process which needs improving.
Ingrid J
Business System Support, Ballina Shire Council
Easy-to-learn platform, even for BPM beginners
Having had no prior knowledge of BPM in this context, it was easy to adapt to this software as it has been built in a very logical way.
Cassie B
Senior Revenue Officer, Queensland Treasury
Powerful functionality with exceptional support
We’ve found the product very valuable and the support extremely responsive. The product is not burdened with unnecessary functionality.
Samantha J
Senior Business Analyst
A user-friendly platform backed by outstanding support
The software is user-friendly and offers so many useful tools for process mapping, analysis, and improvement. The customer service is incredible- very responsive and engaged.
Dena,
Supervisor Corporate Efficiency, Peterborough County
An all-in-one solution for process improvement
Everything is under one umbrella from process mapping to creating and analyzing an improvement.
Michael
Executive Manager, Strategic Initiatives and Continuous Improvement, London District Catholic School Board
Expert support whenever you need it
PRIME have strong customer service and have very knowledgeable staff who support us at anytime needed.
Tamara,
Customer and Services Impact Lead in Australia
FAQ
Frequently Asked Questions
Business Process Improvement software, like PRIME Improver, is designed to support and accelerate an organisation’s efforts to enhance its operational workflows. It helps in managing improvement initiatives end-to-end, right from mapping, analysis, to improvement and continuous monitoring.
EXPLORE OUR PRODUCTS
PRIME BPM Products
Simplified Mapping
PRIME Modeller
Easily create and manage BPMN-compliant process maps through an intuitive, AI-assisted interface. Build process maps from scratch or instantly convert images, flowcharts, and Excel files into standardised BPMN maps in just a few clicks. Gain a complete, 360° view of your operations and confidently focus improvement efforts where they deliver the greatest business impact.
Make BPM 90% Faster
PRIME BPM AI Agents
Simplify tasks and map, analyse and improve 90% faster with our four add-on AI agents, built for end-to-end BPM. Let powerful AI technology take care of the manual heavy lifting, so you can focus on high-value improvement and measurable transformation results.
