AN OVERVIEW OF BUSINESS PROCESS MANAGEMENT METHODOLOGY
Business Process Management (BPM) is a management philosophy and organizational culture. A philosophy and mindset that continuously thrives on making the organization perform better. BPM connects together people, processes, technology, roles & responsibilities, business rules, and compliances for the common goals of adding value to the customers and the stakeholders.
It is the management of these that results in the reduction of waste; that is the increase in operational efficiency, customer satisfaction, overall profitability and quick adaptability to change.
To quickly and easily achieve this, the PRIME team has further enhanced the management philosophy of Business Process Management with components from methodologies like Lean, Six Sigma and Value Stream Mapping.
In addition, templates, processes, rules and guidelines that underpin the PRIME BPM methodology, resulting in a systematic, structured; best practice and results orientated Business Process Management methodology.
At first BPMN and BPMN tools may seem complex. However, when understanding the standards and methods, the right tool selection and its use is a breeze.
BPMN or Business Process Modelling Notation is an industry best practice process modelling standard. It is a ‘language’ for documenting process flow chart diagrams. These are also sometimes referred to as business process maps or models. This language is internationally recognised and its symbols are accessible by way of a BPMN stencil in BPMN tools.
The BPMN “language” ensures that the method of writing process maps is the same for all processes. This is important so that everyone in the organization can easily understand, communicate and share their business processes. As a result, analysing and modifying how the business currently operates becomes easier. In turn easily improve the operation of the business.
There are many basic BPMN tools available. Tools that simply provide a BPMN stencil with little more functionality. This is fine to create a handful of process maps, print these and share manually. However, if your initiative is bigger, you will require a more sophisticated BPMN tool.
It is easy to build an intricate process maps in a short period of time by using a sophisticated business process modelling tool. In addition, tools that have analysis capability provide faster process improvements and better business results.
The PRIME Suite, enables organisations to easily create process maps, analyse processes and identify actionable changes. In turn this boosts business productivity, increase customer value , and trim operational waste.
PRIME comes equipped with the latest v2.0 BPMN stencil and with an array of user guidelines, rules and methods. Share, comment on, and provide process improvement ideas on these process maps via the process collaboration portal. Hence enabling a collaborative business improvement approach.
In addition, within PRIME, you can also trial the business process changes, to achieve the expected benefit before implementing the change in the organization.
More than just a BPMN tool, PRIME has many other features, learn more here.
LEAN SIX SIGMA & BUSINESS PROCESS MANAGEMENT
The Concepts and The Combined Power
LSS and BPM are standalone change methods with one common goal. That is to empower companies to better optimize and manage processes efficiently for effective continuous Business Process Improvement. Let’s explore the concepts and how powerful they can be if combined together:
The LSS & BPM Concepts
LSS mainly focuses on finding the variations in processes and understanding how they impact the overall business operation. It allows organizations to figure out what is preventing them from making their business processes more predictable and stable. This is to minimize tolerances in output and achieve pre-defined objectives.
On the other hand, BPM links improvement and process design efforts directly to the management system as well as the organizational strategy. This allows organizations to achieve efficiency and increase profitability by focusing on their customer needs and business needs through effective process performance.
Also, a BPM environment clearly identifies three things: (a) the expected participants involved in the improvement of a process (b) the production of that process, and (c) proper utilization of that production. These, in turn, reveal the limitations or bottlenecks in an operation, which Lean Six Sigma is not able to offer.
LSS & BPM – The Combined Power
In reality, Lean Six Sigma (LSS) and Business Process Management (BPM) have much to contribute to each other. There are many touch points of Lean Six Sigma and BPM in an organization. Hence if these were connected, it can give a company a competitive advantage over others.
First of all, Lean improves a number of activities at a time. Whilst Six Sigma focuses on a single activity or a group of steps implemented to achieve a specific improvement. Therefore when the project is long drawn, both of them lose focus of the bigger picture. Yet this is where BPM steps in.
Ideally, a BPM environment is especially relevant for the foundation of Lean Six Sigma. Furthermore, when it comes to supporting broader and less defined improvement efforts, Lean Six Sigma depends on the models and associated information provided by BPM. It looks at the enterprise-wide process management and creates a framework for facilitating the ongoing changes.
Therefore A BPM environment helps in monitoring, evaluating and controlling processes. Hence eventually, optimizing initiatives at a higher level across various technologies and applications within a business. Furthermore, it complements and accelerates Lean and Six Sigma by expediting the process of change. That is, integrating the data-driven focus of Lean Six Sigma with the real-time controls and automation of BPM can offer the following benefits:
Better approach to problem-solving
Enhanced control and automation
Faster real-time execution of processes
Reduced delivery time
Improved long-term performance
Better characterization, understanding and management of entire value chain
Proper alignment of resources
Identification, measurement and monitoring of KPIs
Agility and speed
Stronger customer focus
The combination of Lean Six Sigma and BPM is quite promising for achieving continuous business improvement. However, the realization of this effective collaboration is rarely applied by organisations. Most noteworthy is that collectively, these two disciplines can create a lean enterprise solution. Consequently providing the basis for sustainable growth of an enterprise and helps it become agile to an ever-changing business environment.
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Value Stream Mapping
Value Stream Mapping is a process mapping technique. It helps you see the flow of the process and the communication within the process.
Value stream mapping has gained acceptance from stakeholders since it enables everyone, including managers, employees, suppliers and customers to see value. That is, to differentiate value from waste and to create a plan of action to eliminate this waste.
Hence a value stream map will help you visualize the flow of value through a series of activities in a business process. Taking the product or service from the beginning, through to its customers.
A Value Stream Map is divided into three sections:
The Process Flow shows the flow (or lack of flow as is often the case) of activities. That is taking the product or service from the raw material through to delivery of the final product to its customers.
Value Stream Process flows separates the major tasks from the minor tasks. In addition, show where optional paths and where parallel tasks occur. In turn highlighting the struggles, problems and identifying non-value added activities that exist in the process.
Non-value added activities are those activities that add no value to the process or for which the customer is not willing to pay. These activities are then analyzed to identify waste and improve business processes.
Upon completion of the process flow, add the internal/external or formal/informal communication touch points – expanding the value stream map. Also, to understand the passing of information, connect documents and systems to the process flow. Much of the confusion that appears within a value stream traces directly to the non-value added communication and information.
Furthermore, capture the timelines/travel distances (if applicable) against the process flow. Capture time taken to perform each and every activity as well as capture wait time/delay between the activities. Adding total execution time and delay time will provide the total cycle time for the entire process.
Also, in particular for manufacturing or supply chain industries you can capture the distance travelled while performing the activities. Removing or reducing delay times as well as distance travelled can improve the efficiency of the operations significantly.
Value Stream Mapping with PRIME
The PRIME Suite’s Process Mapping and Process Analysis engine captures:
Communication and/or information flows
Within the Process Mapping, the users can capture the tasks, documents, systems and roles that perform these tasks. In addition, it has provision to capture time taken to perform the tasks and delay time incurred across the process and the value provided by these activities to the business, customers or none.
The Process Mapping engine uses globally accepted BPMN 2.0 standards. These enable you to capture all hand off points and providing visibility in your communication flow. Whether that is between departments, customers and/ or suppliers.
Once all information is on hand, PRIME Process Analysis statistical engine will quickly provide the result on what’s the percentage non-value added activity performed within this process. In addition, it will also provide the time taken to perform all the non-value added activities and costs incurred by the business performing non-value added activities.
This will provide a platform to understand the potential for cost saving and increasing the value to the customer helping you increase customer satisfaction.
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What our customers say
PRIME BPM fits our business!
“Easy to use, full functionality. Prime also has some powerful process analysis tools built in. Processes can easily be extended across the organisation. Prime has an inbuilt process quality feature.”
Very easy to use and great features
“Helped me to distinguish the processes that are inefficient and could be improved, removed or automated with a system solution..”
A great software system to process map.
“The Analyser Tool provides the process mappers with the reality check when it comes to the process, it highlights non-value adding activities, time and value of each process.”
Very easy to use for mapping the process.
“Mapping tool is pretty clear and straight forward, saved a lot of times for people who don't like to read too much wording in a normal process manual..”
An easy to use software.
“You can allow many editors to follow the same methodology which is agreed to by the organisation and continue to develop from there.”
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