Process Analysis and Improvement Course
Created and hosted by BPM Industry Experts
- Delivery : Online
- Course Material : Downloadable Cheatsheets, Practical Exercises and Workbook
ACCELERATE PROCESS IMPROVEMENT
Online Course Highlights
On-demand 47 lessons, including 6 demonstration videos and 8 answer videos
A practical Quiz after every module to reinforce the concepts learnt
Concepts gathered from over 200+ BPM implementations
32 exercises worth 8 hours
Access to advanced BPM tool to apply the concepts learned
Tried and tested techniques relevant to any industry
Note: It is a pre-requisite to have completed the BPM Foundations and Process Mapping Course to progress to the Business Process Analysis and Improvement Course, as it provides the base for many of the exercises.
Participants
Courses Delivered
Organisations Trained
This course is ideal for those who:
- Contribute on an operational level to a Business Process Improvement initiative
- Are establishing or leading a Business Process Management team
- Analyse and improve business processes
- Undertake and manage change in the organisation
- Need to adopt a “process orientated” way of thinking
- Are seeking to gain a new skill set or change in career direction.
On completion of this course, you can:
- Identify business processes
- Model/ Map business processes
- Analyse process value, cost, time, efficiency
- Identify non-value-adding activities
- Conduct effective root cause analysis
- Understand business improvement opportunities
- Monitor business processes
- Manage business process change
- Lead BPM initiatives.
COURSE TOPICS
- Refresher on The PRIME Methodology
- Gathering process task attributes
- Cost Inputs and Organisation Unit Settings
- Identifying non-value adding activities in the process
- Analysing and calculating process value
- Analysing and calculating process time
- How to plan resources with Full Time Equivalent (FTE)
- Analysing and Calculating Process Cost
- Analysing overhead Cost Settings
- Analysing and Calculating Process Efficiency
- Analysing and Consolidating Process Issues
- How to conduct effective root cause analysis
- Identifying and selecting process improvement ideas
- Estimating cost of change
- Creating simulated future state process
- Conducting time, cost and benefit analysis of improvement/ process simulation
- Gaining process approval for implementation
- Preparing and planning for the implementation
- Assigning and executing work packages
- Finalising the future state process
- How to carry out impact analysis
- Identifying training requirements
- Delivering process training
- Preparing for Go Live
- Monitoring and adjusting processes for continuous improvement
- Making process improvement a BAU
- Ensuring collaborative approach for optimal improvement
- Calculate your value baseline
- Calculate your time baseline
- Calculate your cost baseline
- Calculate your efficiency baseline
- Consolidate process issues
- Conduct Root Cause Analysis for your process
- Estimate cost of change for your process
- Select Process Improvement Ideas
- Create Simulated Future State Process
- Calculate Simulation Time
- Calculate Simulation Cost
- Calculate Simulation Efficiency
- Calculate Time, Cost, and Benefit Analysis
- Plan Implementation for your process improvement
- Assign Work Packages
- Finalise Future State Process
- Identify Training Requirements
INTERESTED IN THE COURSE?
Get in touchWHAT OUR PARTICIPANTS SAY
FREQUENTLY ASKED QUESTIONS
Business Process Improvement is the structured practice of analyzing, redesigning, and streamlining organizational workflows to boost efficiency, reduce costs, and enhance customer and business outcomes. Training helps by equipping professionals with proven methods, tools, and real-world techniques to identify inefficiencies, design effective solutions, and lead successful improvement initiatives.
The Business Process Improvement course runs for 13 hours of curriculum, spread across multiple modules, featuring 47 lessons and 32 practical exercises.
You need to have completed the BPM Foundations and Process Mapping Course before enrolling, since many exercises build on those skills.
Yes. The course includes 32 practical exercises (worth about 8 hours), quizzes after each module, downloadable worksheets and cheat-sheets, and video demonstrations.
The techniques taught are designed to be applicable across many industries: government, healthcare / aged care, utilities, logistics / transport, ICT, retail, education, consulting, etc.
On completion of the course, participants will gain the ability to identify, map, and model business processes effectively. They will be equipped to analyze processes from multiple perspectives, including value, cost, time, and efficiency, and spot non-value-adding tasks that impact performance. The course also builds strong skills in conducting root cause analysis and designing future-state processes through simulation. In addition, participants will learn how to plan and lead the implementation of improvements, as well as monitor, adjust, and embed continuous improvement practices within their organizations.