ONLINE COURSE

BPM Foundations and
Process Mapping

Created and hosted by BPM Industry Experts

11000 +

Participants

600 +

Courses Delivered

300 +

Organisations Trained

Become a Process Mapping Champion

Through 16 hours of curriculum including concept-based learning videos and practical exercises, take your process mapping skills to the next level and power your process improvement and efficiency. Learn anytime, anywhere at your own pace and get an in-depth understanding of how to go about building a high-quality, detailed, simple yet logical process map using the globally accepted BPMN standards.

Delivery

Online

Course Material

Downloadable Cheatsheets and Workbooks

Online Course Highlights

4-Hour Concept learning Videos

Free access to advanced BPM tool to undertake your exercises

60 Days Access

17 practical exercises

Recognised Certificate of Completion

Multi-Device Capability

Who Should Attend?

This course is ideal for those who:

Map business processes for their organisation or their own business unit
Set business process mapping standards
Set business process mapping symbols and rules
Quality assure business process maps
Are establishing or leading a business process mapping team

What Will You Achieve?

Upon completion of the course you can:

Map processes using global BPMN standards
Review and quality assure process maps
Establish process mapping standards
Establish process mapping rules
Establish a business process mapping icon set to be used
Source appropriate process information
Conduct quality process interview and workshops
Identify priority processes for improvement
Record process and task attributes

MODULES OVERVIEW

Course Topics

Module 1:

BPM Foundation Concepts

What is a business process?
Why manage business processes?
Why do process mapping initiatives fail?
Centralised Vs Decentralised process mapping teams
The PRIME Circle of Excellence
Identifying Process Stakeholders
Business Process Management Methodologies (Lean, Six Sigma, BPM)

Module 2:

Process Architecture/ Library/ Taxonomy/ Hierarchy

What is a process architecture?
Functional Process Architecture Vs Value Chain
How to conduct a workshop to gather process library information
Building an effective process library
Identifying priority processes for a mapping initiative
Scoping your process mapping initiative

Module 3:

Effective Information Gathering Techniques

Interview vs workshop vs brainstorming sessions for information gathering
Identification of the right stakeholders
Sourcing accurate and appropriate process information
Process interview preparation
Do’s and dont’s of process interviews
Scoping your workshops, interviews, and brainstorming sessions

Module 4:

Business Process Modeling Notation (BPMN)

Introduction to Business Process Modeling Notation (BPMN)
BPMN 1.2 vs BPMN 2.0
BPMN Basic and Advanced symbols and its meaning
Business process mapping rules
Business Process Mapping Do’s and Don’ts
Effective use of BPMN to depict appropriate business scenarios

Module 5:

Business Process Interviewing and Governance

Preparing for a process interview/workshop
Conducting an effective process, interview and workshop
Gathering process approvals and confirmations
Effectively gathering surrounding process information such as business rules, KPIs, risks, task attributes, etc
Customer Journey Mapping

Course Exercises

Identify BPMN symbols and their meaning
Identify your top three business processes for review.
Identify the core objectives of your Process Mapping initiative.
Identify Project Risks
Identify your process stakeholders.
Create a high-level process architecture for your organisation.
Build a business process library for a value chain or an organisation unit
Identify priority processes for improvement.
Identify process interview/workshop participants.
Establish your process interview scope
Identify inaccuracies
Build a process description to a process map
Conduct a Process Interview
Build a business process map
Record process and task attributes
Build your end-to-end process journey map.

Customer Testimonials

What Our Participants Say

A great introduction to process mapping

The BPM Foundations and Process Mapping Course and the Process Analysis and Improvement Course are an excellent way to learn the method of process mapping and gaining access to a process mapping tool.

Erin R.,

New South Wales Regional Council Business Improvement Officer

The perfect balance of theory and practice

There was an excellent balance of theory and practical.

Trish West,

Water Corporation

A course packed with valuable insights

The Course was very good with a lot of information.

Tanya Brain,

Westfund

Excellent presenter and training materials

The presenter was lucid. The training material was clear and concise.

Farshid Momen,

Dear Watson

A truly worthwhile learning experience

The PRIME BPM course exceeded my expectation. The content is well structured and includes the practical application of concepts with a global perspective. I highly recommend for professions looking to enhance their BPM skill.

Kayshree Naidoo,

Financial Services: Business and Analytics, Investec

Easy to learn with practical examples

I recommend basic BPMN course. Knowledge is well delivered, good examples presented in the digestable way. I really enjoyed the exercises – very insightful. The facilitator gives some useful advice.

Urszula Tokarska,

Senior Lead Sourcing Process Excellence. KK Wind Solutions

Perfect for anyone starting BPM

Training was short, precise, covering the basic of process mapping. It is very good guide as a refresher or someone who is staring to learning BPM.

Richard S,

Principal Consultant Transportation & Mobility, Cohesive Group

An easy way to learn BPMN basics

Very useful introduction to process mapping using BPMN 2.0 notation.

Adrian Kendall,

Financial Transformation Manager, PWC

Concise, practical, and engaging

Training seminar was absolutely fantastic! Concise and useful information and practical suggestions and tips. Brilliant presentation skills to engage.

Jeanenne Wilkinson,

Consultant

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