Created and hosted by BPM Industry Experts

Delivery : Online
Course Material : Downloadable Cheatsheets and Practical Exercises and Workbook

Accelerate Process Improvement

Learn to accurately Identify, Map, Analyse, Improve and Monitor your business processes with this extensive Process Improvement training program. Regardless of the industry vertical, this course teaches a tool independent methodology – PRIME® (Processes in a Monitored Environment) to identify the most suitable business improvement/s and manage the subsequent change. Highly reviewed and rated by BPM professionals, the course has been developed by BPM experts with over 20 years of experience of training hundreds of leading organisations and techniques gathered from over 200+ successful BPM deployments.

Online Course Highlights

Curriculum Developed with 20+ years’ Experience
Relevant for Any Industry
Designed to Address Real-Life BPM Pain-Points
Tried and Tested BPM Techniques Guaranteed to Deliver Results
Hands-On Learning
Multi-Device Compatibility
4000 +
300 +
Courses Delivered
100 +
Organisations Trained
This course is ideal for those who:
  • Contribute on an operational level to a Business Process Improvement initiative
  • Identify, map or analyse business processes
  • Develop process and procedure documentation
  • Undertake and manage change in the organisation
  • Need to adopt a “process orientated” way of thinking
  • Are seeking to gain a new skill set or change in career direction.
On completion of this course, you can:
  • Identify business processes
  • Model/ Map business processes
  • Analyse business processes
  • Improve business processes
  • Monitor business processes
  • Manage business process change
  • Lead business process improvement/ management initiatives.
  • Introduction to Business Processes and BPMN Standards
  • Process Mapping objectives, methodology and levels
  • BPMN Core symbols for process mapping
  • Process mapping rules
  • Process mapping exceptions
  • Business process mapping standards
  • Business process mapping checklists
  • Business Process mapping do’s and don’ts.
  • Identify your top three business processes for review.
  • Identify the core objectives of your Process Mapping initiative.
  • Identify Project Risks
  • Identify your process stakeholders.
  • Create a high-level process architecture for your organisation.
  • Build a business process library for a value chain or an organisation unit
  • Identify priority processes for improvement.
  • Identify process interview/workshop participants.
  • Establish your process interview scope
  • Identify inaccuracies
  • Build a process description to a process map
  • Conduct a Process Interview
  • Build a business process map
  • Record process and task attributes
  • Build your end-to-end process journey map.


  • What is a business process?
  • Why manage business processes?
  • Why do process mapping initiatives fail?
  • Centralized Vs Decentralized process mapping teams
  • The PRIME Circle of Excellence
  • Identifying Process Stakeholders
  • Business Process Management Methodologies (Lean, Six Sigma, BPM)
  • What is a process architecture?
  • Functional Process Architecture Vs Value Chain
  • How to conduct a workshop to gather process library information
  • Building an effective process library
  • Identifying priority processes for a mapping initiative
  • Scoping your process mapping initiative
  • Interview vs workshop vs brainstorming sessions for information gathering
  • Identification of the right stakeholders
  • Sourcing accurate and appropriate process information
  • Process interview preparation
  • Do’s and dont’s of process interviews
  • Scoping your workshops, interviews, and brainstorming sessions
  • Introduction to Business Process Modeling Notation (BPMN)
  • BPMN 1.2 vs BPMN 2.0
  • BPMN Basic and Advanced symbols and its meaning
  • Business process mapping rules
  • Business Process Mapping Do’s and Don’ts
  • Effective use of BPMN to depict appropriate business scenarios
  • Preparing for a process interview/workshop
  • Conducting an effective process, interview and workshop
  • Gathering process approvals and confirmations
  • Effectively gathering surrounding process information such as business rules, KPIs, risks, task attributes, etc
  • Customer Journey Mapping


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