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Process Analysis and Improvement Course

Created and hosted by BPM Industry Experts

  • Delivery : Online
  • Course Material : Downloadable Cheatsheets, Practical Exercises and Workbook


Learn expert techniques for process analysis and improvement with this extensive 13-hour curriculum, including 47 lessons and 32 practical exercises. Gain the skills and competency for conducting effective time, cost and benefit analysis; identifying non-value-add activities; and creating future simulations for process improvement ideas. Highly reviewed and rated, the curriculum has been developed by BPM experts with 20+ years’ experience of working with leading organisations, such as GE, Rolls Royce, Sanofi, Vodafone, Pfizer, Coca-Cola, etc.

Online Course Highlights

On-demand 47 lessons, including 6 demonstration videos and 8 answer videos

A practical Quiz after every module to reinforce the concepts learnt

Concepts gathered from over 200+ BPM implementations

32 exercises worth 8 hours

Access to advanced BPM tool to apply the concepts learned

Tried and tested techniques relevant to any industry

Note: It is a pre-requisite to have completed the BPM Foundations and Process Mapping Course to progress to the Business Process Analysis and Improvement Course, as it provides the base for many of the exercises.




Courses Delivered


Organisations Trained

This course is ideal for those who:

  • Contribute on an operational level to a Business Process Improvement initiative
  • Are establishing or leading a Business Process Management team
  • Analyse and improve business processes
  • Undertake and manage change in the organisation
  • Need to adopt a “process orientated” way of thinking
  • Are seeking to gain a new skill set or change in career direction.

On completion of this course, you can:

  • Identify business processes
  • Model/ Map business processes
  • Analyse process value, cost, time, efficiency
  • Identify non-value-adding activities
  • Conduct effective root cause analysis
  • Understand business improvement opportunities
  • Monitor business processes
  • Manage business process change
  • Lead BPM initiatives.


  • Refresher on The PRIME Methodology
  • Gathering process task attributes
  • Cost Inputs and Organisation Unit Settings

  • Identifying non-value adding activities in the process
  • Analysing and calculating process value
  • Analysing and calculating process time
  • How to plan resources with Full Time Equivalent (FTE)
  • Analysing and Calculating Process Cost
  • Analysing overhead Cost Settings
  • Analysing and Calculating Process Efficiency
  • Analysing and Consolidating Process Issues
  • How to conduct effective root cause analysis

  • Identifying and selecting process improvement ideas
  • Estimating cost of change
  • Creating simulated future state process
  • Conducting time, cost and benefit analysis of improvement/ process simulation
  • Gaining process approval for implementation

  • Preparing and planning for the implementation
  • Assigning and executing work packages
  • Finalising the future state process
  • How to carry out impact analysis
  • Identifying training requirements
  • Delivering process training
  • Preparing for Go Live

  • Monitoring and adjusting processes for continuous improvement
  • Making process improvement a BAU
  • Ensuring collaborative approach for optimal improvement

  • Calculate your value baseline
  • Calculate your time baseline
  • Calculate your cost baseline
  • Calculate your efficiency baseline
  • Consolidate process issues
  • Conduct Root Cause Analysis for your process
  • Estimate cost of change for your process
  • Select Process Improvement Ideas
  • Create Simulated Future State Process
  • Calculate Simulation Time
  • Calculate Simulation Cost
  • Calculate Simulation Efficiency
  • Calculate Time, Cost, and Benefit Analysis
  • Plan Implementation for your process improvement
  • Assign Work Packages
  • Finalise Future State Process
  • Identify Training Requirements