3-DAYS BUSINESS PROCESS IMPROVEMENT COURSE

Created and hosted by BPM Industry Experts

Level : Beginner
Participants : 15 (Maximum)
Delivery : Instructor Led
Course Material : Handouts for Practical Exercises and Workbook

Accelerate Process Improvement

Learn to accurately Identify, Map, Analyse, Improve and Monitor your business processes with this 3-Day extensive Process Improvement training program. Regardless of the industry vertical, this course teaches a tool independent methodology – PRIME® (Processes in a Monitored Environment) to identify the most suitable business improvement/ s and manage the subsequent change. Get to learn first-hand from the BPM Industry Experts who have delivered improvement programs and trained more than 200 leading organisations.

Course Highlights

Curriculum Developed with 20+ years’ Experience
Relevant for Any Industry
Designed to Address Real-Life BPM Pain-Points
Tried and Tested BPM Techniques Guaranteed to Deliver Results
Hands-On Learning
Interactive Sessions
4000 +
Participants
300 +
Courses Delivered
100 +
Organisations Trained
This course is ideal for those who:
  • Contribute on an operational level to a Business Process Improvement initiative
  • Identify, map or analyse business processes
  • Develop process and procedure documentation
  • Undertake and manage change in the organisation
  • Need to adopt a “process orientated” way of thinking
  • Are seeking to gain a new skill set or change in career direction.
On completion of this course, you can:
  • Identify business processes
  • Model/ Map business processes
  • Analyse business processes
  • Improve business processes
  • Monitor business processes
  • Manage business process change
  • Lead business process improvement/ management initiatives.
  • Defining the business process
  • The process analyst role
  • Best practice process libraries
  • Creating a library of business processes
  • Categorising process stakeholders
  • Identifying and building the current state process map
  • Process information gathering techniques
  • Identifying process mapping levels
  • Techniques for business process analysis
  • Undertaking value, cost, time, efficiency analysis
  • Undertaking root cause analysis
  • Identifying business process improvement opportunities
  • Developing future state process maps
  • Implementing process changes
  • Monitoring process adherence
  • Setting up continuous improvement structure and KPIs
  • Business process mapping rules/ Do’s and Don’ts
  • Business process mapping symbols and terminologies
Individual
  • Identifying true business processes
  • Test your knowledge
  • Create a business process framework
  • Identify Process Map inaccuracies
Group
  • Build a Business Process Library
  • Undertake a Process Interview
  • Develop a Process Description and Gain Approval
  • Create a Current State Business Process Map
  • Undertake Value Analysis
  • Undertake Time Analysis
  • Undertake Cost Analysis
  • Undertake 5 Why Analysis
  • Identify Process Improvement Opportunities
  • Create a Future State Business Process Map
  • Identification and assignment of improvement work packages

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