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Busting the Myth about BPM Success
What are the key factors that contribute to your BPM project success? With a number of software vendors sharing different versions and opinions, how do you distinguish myth from reality? In this week’s BPM Tip, BPM expert…
Why my RPA project failed?
Up to 50% of RPA projects fail during or after the initial implementation. Check out this quick video, where BPM Expert, Mark Khabe shares typical mistakes that prevent RPA projects to deliver the expected business value. Avoid these mistakes
What are the benefits of defining a RACI Matrix?
Are you experiencing the issues of role ambiguity and lack of transparency in your organisation? Research shows that employees who experience lack of role clarity are 53% less efficient. Watch this week’s tip by BPM expert Mark Khabe as he explains…
What is the biggest roadblock to maintaining Continuous Improvement Momentum?
Reports suggest that many Continuous Improvement projects lose momentum after some time. Hear out BPM Expert Mark Khabe as he shares short, quick tip on addressing the biggest roadblock in your continuous improvement efforts and how you can ensure the focus is not lost.
Can we Automate our processes without improving them?
More and more organisations are adopting process automation for executing recurring tasks with manual efforts and streamlining a lengthy and costly process. However, can we jump straight to process automation, overlooking the process improvement step?
4 Change Management Red Flags to Watch Out For
Encountering roadblocks in your change management journey?
Have you introduced significant changes at a rapid pace, causing employee resistance?
Don’t let these common change management pitfalls derail your BPM project!
Watch this BPM Tips video featuring expert Mark Khabe to learn the 4 red flags to watch out for when developing a change management strategy.
How to avoid ERP Implementation Complexities?
How can you avoid your ERP implementation from becoming complex and chaotic? In this week’s BPM Tip, Mark Khabe talks about the biggest challenge with ERP implementation and how you can address that to ensure desired output with the system.
Quick tip to Enhance Productivity in Business Operations
Looking for effective ways to improve your business productivity? Check out this video to learn from BPM expert Mark Khabe a simple, easy tip that will quickly remove obstacles and help you see faster and significant results.
7 Steps to a Successful Business Process Documentation
Done right, Business Process documentation offers a myriad of benefits, right from standardising processes to ensuring accountability and compliance, serving as a critical component to your business process improvement project.
How to Choose the Right Pilot Project to Gain Executive Commitment?
Want to get executive buy-in for your large-scale business improvement project? Selecting the right pilot project to showcase results and achievements is the key. Check out this quick video as BPM Expert Mark Khabe explains the points to keep in mind while selecting the pilot project.
Why Process Mapping is key to Process Automation Success?
What happens when you jump to automation without mapping and understanding your business process? Is a process map good to have or must-have for your process automation project? BPM expert Mark Khabe addresses these key questions in this week’s video.
4 Steps to Effectively Manage Risks with BPM
Looking for a holistic approach to stay ahead of ever-evolving business risks? Check out this quick video to see how BPM can help you identify, analyse and navigate enterprise-wide risks and put appropriate controls.
5 Ways BPM Sets the Foundation for ERP Success
Looking to balance the rewards and risks for your ERP implementation? Check out this video to understand how BPM can help set the right foundation for ERP implementation by helping in every aspect—right from selecting the right tool to maximising the benefits.
Use BPM effectively to take your customer experience to the next level
Struggling with how, when and where to target to improve your customer experience strategy? Watch this quick video to know how BPM can help you optimise your customer service journey across touchpoints and take your customer experience to the next level.
What is the biggest issue that can derail a Process Mapping Initiative?
Process mapping is at the core of an improvement initiative. Any mistake with process mapping has the potential to sink your process improvement efforts. In this week’s BPM Hot 100 Video, hear BPM expert Mark Khabe talk about the biggest issue to avoid while creating business process maps for your organisation
A Centralised or Decentralised Process Mapping Team: What Works Best?
Should your process mapping teams be centralised or decentralised? This is a very relevant question to ask before you embark on your process mapping and improvement journey. Watch this quick one-minute video to hear BPM expert Mark Khabe’s take on this critical question.
7 Steps to a Successful Business Process Documentation
Done right, Business Process documentation offers a myriad of benefits, right from standardising processes to ensuring accountability and compliance, serving as a critical component to your business process improvement project. Check out this quick video to know 7 easy steps to ensure effective process documentation and get started with laying the foundation for sustainable, long-term growth.
Is BPMN too complicated?
Is BPMN Complex or an easy and effective language to represent Complex business scenarios? Hear BPM Expert Mark Khabe’s take on this key question.
Why do you need to Map Business Processes?
Want to transition from a people-dependent organisation to a process-dependent organisation? Watch this video to know how mapping your business processes can help you achieve your vision. In this ‘PRIME BPM Hot 100 Tips’ video, get to know why documenting and regularly maintaining business processes is a necessity for today’s businesses.
How to achieve Business Process Transparency?
Many organisations go straight to processes mapping and documentation to achieve business process transparency, ignoring a key step before that. Learn how and where you need to start to effectively bring transparency into your processes and achieve your organisational objectives.
What is a Business Process Hierarchy?
Learn everything you need to know about a Business Process Hierarchy—right from what it is to how to create one. In this ‘PRIME BPM Hot 100 Tips’ video, understand why Business Process Hierarchy is important and how it helps a Business Process Management Team.
Rules for process mapping
Looking to gain end-to-end process transparency to identify business improvement opportunities? First and foremost, you need to get process mapping right. Check out this video to know guidelines and recommendations for creating consistent process maps to set the right foundation for your business improvement journey.
How To Power Your Digital Strategy With BPM
Looking to accelerate your digital transformation journey? Check out this video to understand how you can use BPM effectively to derive maximum ROI from your digital initiatives.
The Core Symbols for Business Process Mapping
Accurate and standardised business process maps are at the center of any successful BPM initiative. As process maps are shared across the business teams, it’s imperative to maintain consistency so that they are interpreted correctly by different team members. In this video, get to know the core symbols of BPMN (Business Process Model & Notation), an internationally used modeling language. Learn how to use these symbols to develop easy-to-understand, consistent business process maps.
Can we automate our processes without improving them?
More and more organisations are adopting process automation for executing recurring tasks with manual efforts and streamlining a lengthy and costly process. However, can we jump straight to process automation, overlooking the process improvement step? Check out this quick one-minute tip from BPM Expert Mark Khabe to get an answer and ensure the maximum benefit from your process automation initiative.
3 Key Elements to Ensure Standard and Consistent Process Mapping Approach
Inconsistent process mapping across departments results in the lack of order, unrealised benefits and delayed timelines, and impacts future projects, such as digital transformation.
Watch this quick tip as BPM specialist Mark Khabe explains how you can easily ensure a standardised and consistent process mapping approach in your organisation.
Can automate our processes without improving them?
More and more organisations are adopting process automation for executing recurring tasks with manual efforts and streamlining a lengthy and costly process. However, can we jump straight to process automation, overlooking the process improvement step?
What are the benefits of Defining RACI Matrix?
Are you experiencing the issues of role ambiguity and lack of transparency in your organisation? Research shows that employees who experience lack of role clarity are 53% less efficient. Watch this week’s tip by BPM expert Mark Khabe as he explains how defining the RACI matrix can help you address this challenge.
Busting the myth to BPM Success
What are the key factors that contribute to your BPM project success? With a number of software vendors sharing different versions and opinions, how do you distinguish myth from reality? In this week’s BPM Tip, BPM expert Mark Khabe addresses this all-important question. He debunks the biggest myth and shares facts that lead to the success of a BPM project.
Quick changes you can do to transform your customer experience
89% of consumers start doing business with a competitor following a poor customer experience. Don’t lose out to your competitors. Check out this video where BPM expert Mark Khabe shares 3 effective ways to quickly reimagine your customer experience and gain a competitive advantage.
How to undertake value analysis?
Are you looking at removing waste from your processes? Value analysis is an effective way to examine activities conducted in the organisation to separate the ones that do not add value. In this week’s #BPMTips, Mark Khabe shares a simple and powerful way to undertake value analysis to quickly identify non-value-adding activities in your organisation, which once removed can help you increase efficiency and enhance customer focus.
How to manage your tactical risks
How confident are you in your Risk Management strategy? Have you identified risks at the task level and put appropriate controls in place? As the risk landscape continues to evolve rapidly, your risk management approach also needs to be reimagined. In this video, Mark Khabe shares a quick and effective way you can proactively manage your tactical risks.
5 common mistakes in process mapping
Since process mapping is a crucial first step in your improvement efforts and sets the stage for your automation and #digitaltransformation strategy, any error has a significant ripple effect. Which ultimately leads to delayed timelines and wasted efforts.
Skills and Roles required for a successful BPM initiative
How do you put together the right #BusinessProcessManagement team to ensure project success? What is the combination of skills and roles required to drive end-to-end #BPM? In this video, Mark Khabe answers this critical question and shares the must-have capabilities you need in your team to ensure the effective and timely execution of your #BPM initiatives.
Is your process ready to be automated?
Jumping straight to #automation without checking for process readiness will do you more harm than good. In this BPM Tips Video, Mark Khabe shares a quick and effective 4-step checklist to follow to ensure your process is ready to be automated.
Things to consider while calculating a BPM project ROI
How do you understand the value of a #BPM project? How do you define its success? While quantitative benefits, such as productivity and cost savings, are straightforward and always considered, qualitative benefits usually get overlooked.
How to drive Process Adherence?
How do you measure the success of your business process mapping efforts? A short answer: Your business process mapping initiative is as successful as your frontline staff following it. If your staff is not following the mapped processes, then regardless of the accuracy, details and quality of your process map, your efforts have gone to waste! Check out this quick video to know the importance of the right mechanism to ensure process adherence.
Is process automation hurting your customer experience?
Do you prioritise productivity, cost savings, and efficiency when selecting automation projects? What about customer service? In this video, Mark Khabe shares an example of how neglecting customer service can result in an efficient but ineffective process. Check out the video!
Lean, Six Sigma or BPM: Choosing the right methodology
With several methodologies available – Lean, Six Sigma, Business Process Management—it’s natural for organisations to wonder which course they should take.
Watch this BPM Tips video, where BPM expert Mark Khabe explains:
• Should you take an ‘either-or’ approach to choose the apt methodology
• Which methodology is better suited to achieve which business objectives
• How you can combine the benefits of these methodologies.
5 Steps for Drafting Process Automation Roadmap
Do you have a robust #processautomation / #digital transformation roadmap to avoid haphazard efforts? Have you:
• Assessed your organisation’s current process maturity
• Considered project cost in line with your current growth plans
• Defined goals as per the timeline?
Efficient Process Doesn’t always mean Effective!
While automating your #business process, are you making the classic mistake of simply prioritising process #efficiency?
Have you put these critical aspects on the back burner:
• The effectiveness of the process
• Impact on customer service?
How to Maximise the ROI from Process Analysis and Improvement
Are your analytics and improvement efforts not yielding desired results? Choosing the right processes is key! In this BPM Tips video, Mark Khabe shares expert insights on identifying and targeting the processes that can help you achieve maximum results in the shortest time possible.
How can you apply a scientific approach to prioritise your process mapping efforts
If you are struggling with deciding where to start your process mapping efforts, you are not alone. With thousands of business processes in your organisation, prioritising processes for process mapping can be a real challenge.
By taking an intuition-based approach, you may not be picking a process that:
• Requires urgent attention
• Can deliver significant business results upon mapping and improvement
• Can help you get executive buy-in for the larger mapping project.
Flowchart vs Process Map: What’s the difference
Have you been using the terms flowchart and process map interchangeably? While essentially, they both represent the sequence of events in a process, they are different.
Watch this quick video where #BPM specialist Mark Khabe highlights:
• Why a process map is much more than just boxes and lines of a flowchart
• How a process map provides a 3-D view of your process Vs a 2-D view provided by a flowchart.
Is your Process improvement Project Losing Stakeholder Engagement
Have you not been able to engage the stakeholders successfully in your process improvement project?
Then you may be making the mistake of:
• Leaving the improvement to a dedicated team
• Not ensuring a collaborative approach to improvement
• Not involving everyone from managers to frontline staff in the initiative.
How to select the right process improvement ideas?
During your process improvement journey, you identify a number of improvement ideas in your current-state process. But how do you know which improvement ideas will:
• Get executive buy-in
• Be easily adopted
• Not see resistance from frontline executives
• Deliver the desired output
How do I quickly improve productivity and customer experience?
Are you struggling with delays, decreased productivity, and poor customer experience? One possible cause could be inefficient handoffs in your business processes. If you have multiple handoff points in your processes, it’s essential to know which ones necessary and which ones are not.
Can you start mapping your processes without a Process library
Do you feel your process mapping initiative is losing direction? You have little to no clarity on:
• How many processes make up a business area
• Which processes to map first
• Resources and time required for the mapping initiative.
How can you maximise the effectiveness of a process library workshop?
Have you planned for your process library workshop? Have you decided:
• Whom and how many people to include
• Timing and duration of the workshop
• Topics and end goal?
When done right, the ProcessLibrary workshop proves to be crucial in getting insights from the key Process Stakeholders, which enriches the quality of process maps. On the flip side, an unplanned workshop results in wasted time, effort, and opportunity.
What Successful Process Improvement Project Teams do Differently?
What makes some process improvement projects more successful than others?
Where do successful process improvement teams target their efforts? Do they focus more on selecting the right tool, methodology and standards, or do they focus more on involving the right stakeholders?
To what level should I map my business processes?
Are you mapping your #businessprocesses at the same level for both process doers and the executive leadership team? If yes, then you are wasting precious time, resources and money creating process maps that are not relevant.
Your business processes need to be mapped at different levels depending on:
• Who is your audience
• What do they want to see
• What is the purpose of the map?
Do's and Don'ts of mapping an End-to End Process
Are you making these mistakes while creating your end-to-end process maps:
• Not paying attention to the audience or purpose
• Capturing too high or low-level process details
• Not defining the process start and end?
These oversights can prevent the required process details from reaching the right person and restrict the outcome of your process mapping initiative.
Process vs Procedure: What is the difference
Do you use the term Process and Procedure interchangeably?
A lot of people confuse the terms as they both refer to the same activities being carried out. However, they differ in the level of detail captured.
Watch this quick video as BPM Expert Chris Adams highlights with an example:
• What type of information and documentation is included in Process vs Procedure
• Where does a Procedure sit with respect to a Process.
To whom should I send my process for review and approval
Should you send your processes directly to process owners for review and approval, or do you need to involve other stakeholders?
A number of organisations struggle with establishing the review and approval mechanism to ensure:
• The correct process is captured
• The right information is made available to the team.
5 Tips for an effective process interview
In the absence of proper planning and communication, your process interview could be a lost opportunity. You will likely not get the desired results in terms of:
• Understanding the current process
• Capturing vital details
• Gathering data on process pain points and delays.
How to gather Process Information
Learn how you can effectively gather process information during stakeholder interviews.
Watch this BPM Tips video, where Chris Adams shares expert advice on how you can gather the right process information by ensuring you are:
• Talking to the appropriate people
• Focusing on the relevant information
• Collecting data for the end-to-end process.
Capture the right process information to ensure accurate process mapping!
How to ensure a collaborative approach to improvement
Are your process improvement goals being held back by disconnected and siloed efforts across departments?
In this quick video, learn 5 steps that will help you ensure a collaborative approach to improvement. Get to know how you can:
• Effectively engage relevant stakeholders
• Ensure a single source of truth
• Collaboratively identify business improvement ideas.
Importance of capturing time and cost baseline
Are your process improvement efforts being overlooked by the leadership team due to a lack of measurable results?
Quantify your success with time and cost baselines!
Check out this week’s BPM Tips video as expert Chris Adams highlights the importance of capturing time and cost baseline for the current state process to:
• Prove the ROI of your project
• Highlight benefits across the team.
How to ensure consistent process documentation
Is your organisation struggling with inconsistent process documentation across different departments?
Watch this week’s BPM Tips to learn how you can tide over this challenge.
Learn 4 effective ways for ensuring consistent process documentation from BPM expert Chris Adams that will help you:
• Boost business participation in process improvement
• Improve customer satisfaction with strandardised processes
• Prepare for future transformation projects.
How to prepare for a process library workshop as a participant
Want to know how you can be fully prepared as a process library workshop participant?
Watch this quick BPM Tips video featuring expert Chris Adams.
Get a step-by-step guide on how you can gather the right information and give valuable input for the process improvement initiative by:
• Sorting activities
• Identifying Variances, and more.
How to Establish Clear Goals for your BPM Projects
Are you on track for BPM success? Have you set the right goals and success criteria for every layer of your organisation?
Take control of your BPM projects. Check out this quick video by BPM expert Mark Khabe, where he shares his top tips for establishing clear-cut project goals and timelines for maximising BPM results.
How to ensure a sustainable BPM initiative?
Are you struggling to sustain your BPM initiative beyond a one-off project and achieve continuous improvement? Worried about keeping the momentum going for 5 to 10 years?
Get to know how you can ensure long-term growth and results with BPM.
Check out this BPM Tips video featuring expert Mark Khabe as he reveals the secret ingredient to ensure your process improvement efforts deliver sustainable successes that stand the test of time.
4 Signs that Demonstrate Change Fatigue
Have you implemented rapid changes in a short timeframe? Are your employees resisting new ideas and showing reluctance to adopt these changes?
If yes, your organisation may be experiencing change fatigue. Don’t miss out on the telltale indicators!
Watch this BPM Tips video, featuring expert Mark Khabe, to understand the 4 signs of change fatigue to watch out for and address to ensure a smooth transition.
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