"PRIME BPM Has Strong Customer Service and Very Knowledgeable Staff Who Supports Us at Any Time Needed"

Name

Kees

Last Name

H

Organization

Queensland Treasury

Industry

Government-State

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

Why did you subscribe to PRIME BPM?

Easy to use, full functionality. Prime also has some powerful process analysis tools built in. Processes can easily be extended across the organisation. Prime has an inbuilt process quality feature

What did you like most about PRIME BPM?

Prime BPM is an easy to use software application that does the job it has been designed for very well. The application has clever functions that support our business in mapping and analyzing our core processes, with a view to link processes within divisions and between. The application is clearly developed from a user and business perspective. I have found the Prime BPM training and coaching to be high value and the team is always available for further support and advice. The company is very open to discussing new features and they have a strong focus on continuous improvement

Describe your overall experience with PRIME.

We are mapping processes to support our IT support function at this early stage of our implementation. Next steps will include extending processes to our internal customers, so they can be used for business improvement and automation

Name

Vanessa

Last Name

S

Organization

MMSG

Industry

Banking Financial Services & Insurance

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

Why did you subscribe to PRIME BPM?

Visio is not user friendly and does not have an analysis function.

What did you like most about PRIME BPM?

I love that you can apply salaries to roles, apply frequency and cycle time attributes to a process map, to then generate the cost analysis for each task in a process. This helps me to distinguish the processes that are inefficient and could be improved, removed or automated with a system solution.

Describe your overall experience with PRIME.

I am able to determine processes that cost the business and our staff members unnecessary time, and use the analysis to scope process and system improvements.

Name

Tamara

Last Name

L

Organization

MMSG

Industry

Banking Financial Services & Insurance

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

Why did you subscribe to PRIME BPM?

It allowed us to capture information we wanted to analyse, support and pricing aligned to our needs.

What did you like most about PRIME BPM?

This product is much more than process mapping, it allows you to link activities to systems, roles and teams making it a valuable knowledge base for projects and business planning. Managing change in the organisation is made much easier by having a central repository to capture and analyse processes for value, cost and effort.

Describe your overall experience with PRIME.

Prime has strong customer service and very knowledgeable staff who support us at anytime needed. We have gained a lot of value very quickly from this tool by either proving or disproving what was believed to be the process and the effort associated.

Name

Sean

Last Name

M

Organization

Banksia Consultancy

Industry

Healthcare/Aged Care

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

PRIME is based upon fact-based information to make real-life decisions in a safe environment. The analyser module gives me the ability to be agile and make informed decisions without the risk of implementing prematurely, which is useful when showing businesses what they could be doing better and why. The collaboration module allows us to engage the people that need to be engaged, this is key because once employees are on board with change it is easier to execute and follow through until improvement. Collaboration on business process improvement can help businesses break down silos and align organisational and functional goals. Using best-practice lean sigma methodology, PRIME synthesises and analyses processes easily to facilitate improvement across all businesses

Name

Annette

Last Name

K

Organization

South Gippsland Council

Industry

Government-Local

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

Why did you subscribe to PRIME BPM?

Less complex, more straight forward, right price, right functionality for the process maturity of the organisation and still allowed room for growth with additional modules that support measuring and managing business improvements.

What did you like most about PRIME BPM?

Prime BPM is easy to use and implement.

Describe your overall experience with PRIME.

Prime BPM has been a valuable tool to map processes within the organisation. It is easy to use, intuitive as long as user understands what a process is and the support from the provider has been very very good.

Name

Ivelina

Last Name

T

Organization

Ballina Shire Council

Industry

Government-Local

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

The Analyser Tool provides the process mappers with the reality check when it comes to the process, it highlights non-value adding activities, time and value of each process, it is simple and easy to use and to trial various scenarios.

Describe your overall experience with PRIME.

It is a great tool to use as a support for any change implementation. The ability to simulate and to add scenarios is great, easy to use and can provide the managers and executive team that visual detail.

Name

Lea

Last Name

T

Organization

Flight Centre

Industry

Logistics & Transport

Ease of Use

Customer Support

Questions

Comments

What did you like most about PRIME BPM?

Mapping tool is pretty clear and straight forward, saved a lot of times for people who doesn't like to read too much wording in a normal process manual. Very easy to use mapping the process. You can attach process notes and detailed procedure really helped with understanding requirements of each steps/tasks.

Describe your overall experience with PRIME.

Overall experience was really good for a short term. But it really depends how the organisation use/learn the tool fully and explore the functions correctly. Otherwise it can be very messy.

Name

Lauren

Last Name

K

Organization

Flight Centre

Industry

Logistics & Transport

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

This software helped my team during the COVID period as we lost a lot of staff with knowledge. So we use the process mapped in Prime.

Describe your overall experience with PRIME.

Good overall experience

Name

Ingrid

Last Name

J

Organization

Ballina Shire Council

Industry

Government - Local

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

What I liked most of the product was the clarity it shows when you document and create the process. You can visually see where you can make improvements and how much time you can save on the part of the process which needs improving.

Describe your overall experience with PRIME.

Overall experience so far has been positive and excited to get working with this tool in the future of mapping our processes within our section and business.

Name

Tony

Last Name

P

Organization

Ballina Shire Council

Industry

Government - Local

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

The ease of preparing process maps in a clear format. Allowing for capturing and communicating how a business provides its services.

Describe your overall experience with PRIME.

I'm using PRIME BPM to review various processes within the organisation - this includes Contractor Dockets and Invoice Payments, Asset Capitalisation, and Developer Contributions. This is only the beginning... the list will continue.

Name

Kerry-Lee

Last Name

G

Organization

Queensland Treasury

Industry

Government-State

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

The software is easy to use once the training has been completed. The Designer Module is intuitive and makes it easier to develop a neat structure.

Describe your overall experience with PRIME.

Clear identification of the processes in our division and the ability to analyse/refine those processes.

Name

Diana

Last Name

C

Organization

MMSG

Industry

Banking Financial Services & Insurance

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

The software integrates functionality covering multiple business needs

Describe your overall experience with PRIME.

We are looking at prioritising interventions to increase efficiencies and assess change impacts

Name

Sandeep

Last Name

C

Organization

VIS Global

Industry

ICT

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

Its easy to use and it brings together all the elements of BPM in a very effective way.

Describe your overall experience with PRIME.

This Prime BPM tool has now become a core element of our consulting practice and we have used it to develop a process library for many of the industry verticals, which helps us get a head start in our consulting engagements.

Name

Renee

Last Name

S

Organization

Scenic Rim Council

Industry

Government-Local

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

An easy to use software which is ready to do the calculations for you. You can allow many editors to follow the same methodology which is agreed to by the organisation and continue to develop from there. Small chunks are fine, starting with just the Process library can allow you to find quick wins and a big picture view to determine what is next for full evaluation and to keep your organisation on point.

Describe your overall experience with PRIME.

I think that PRIME BPM the software and all staff that I have had dealings with make it very clear that this is a program which has been tried and tested by the owners. They will give you the knowledge required to get in and get the job done and I love it

Name

Marie

Last Name

L

Organization

Industry

Government-State

Ease of Use

Customer Support

Questions

Comments

What did you like most about PRIME BPM?

1. The ease of mapping and how quick it was to build a process. 2. The search functionality 3. SOP/BPR Reports it can generate 4. Approval process 5. Analyser functionality

Name

Robert

Last Name

C

Organization

Industry

Media & Entertainment

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

Takes process mapping and value saving to another level. No longer just mapping processes in Visio (2D), this tool provides; - The ability to identify non value add areas (great feature), - Submit changes via workflow for approvals, and - Make live updates and focus on areas of improvement. It also enables the organisation to meaningfully cost each of the processes mapped (bringing in team member salaries and time spent etc) which informs prioritisation of those processes where larger savings can be derived. Outcomes have been successfully used to support business case assumptions (cost/benefits). Great value license arrangement. Excellent and responsive support team, able to be onsite when convenient for the organisation.

Describe your overall experience with PRIME.

Process 'non value add' visibility driving cost savings Integration assistance, mapping processes at both end of an integration provides a great insight as to gaps and differences between the organisations.

Name

Russell

Last Name

H

Organization

Industry

Others

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

Love the end to end business process improvement structure and that it is easy to use. Mapping processes is easy but the wow factor sits in the analysis engine. I was able to quickly calculate the time and cost of my processes. It's also easy to track the items we need to do to bring the changes in the organization as it has a mini project management module in the improvement section of the tool. Also, I can easily share my processes with my colleagues via the tool.

Name

Cassie

Last Name

B

Organization

Industry

Others

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

The software is easy for anyone to pick up and use. Having had no prior knowledge of BPM in this context, it was easy to adapt to this software as it has been built in a very logical way.

Name

David

Last Name

M

Organization

Industry

Consulting

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

The integration of all process improvement features into a single integrated tool.

Describe your overall experience with PRIME.

We are helping our clients improve their processes with Prime BPM. We can assist and train them so they can take ownership of operational activities while we focus on strategic activities. PRIME BPM helps clients get operational activities in shape.

Name

Kyle

Last Name

B

Organization

Industry

Others

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

The software is largely intuitive - it's more or less point and click for most of the mapping and the icons are self explanatory. It's easy and fun to use.

Name

Samantha

Last Name

J

Organization

Industry

Education

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

Why did you subscribe to PRIME BPM?

PRIME BPM facilitated rapid and accurate bpm analyses.

What did you like most about PRIME BPM?

This software is so much more than a process mapping tool. Not only does it take the pain and frustration out of mapping processes, but it facilitates fast and effective analysis of improvement suggestions by rapidly assessing efficiencies, value-adds, and cost savings.

Describe your overall experience with PRIME.

Overall - we've found the product very valuable and the support extremely responsive. The product is not burdened with unnecessary functionality like some competing products, so it can be understood and navigated easily.

Name

Matthew

Last Name

T

Organization

Industry

Others

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

The inbuilt functionality is wide-ranging and user-friendly, but has sufficient depth and sophistication so as to allow for any business practicality.

Name

Chris

Last Name

F

Organization

Industry

Others

Ease of Use

Features and Functionality

Customer Support

Questions

Comments

What did you like most about PRIME BPM?

The ability to map our current state and accurately determine where we should best spend our time when making changes to process.

Describe your overall experience with PRIME.

Clarity about our current processes and potential improvements

Name

Brian

Last Name

H

Organization

Industry

Others

Ease of Use

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

In-depth features and functionality allowing multi layers of information about business process. Once started the program is an intuitive process creator.

Name

Tina

Last Name

A

Organization

Industry

Others

Ease of Use

Features and Functionality

Customer Support

Questions

Comments

What did you like most about PRIME BPM?

PRIME simplifies an otherwise arduous task of producing business process maps and allows me to capture varied process attributes meaning the maps have many useful applications.

Name

Samantha

Last Name

C

Organization

Industry

Government-State

Ease of Use

Features and Functionality

Customer Support

Questions

Comments

What did you like most about PRIME BPM?

This product is going to change the way we do business. The process maps will change the way we think about what we do and how we best do it. To ice the cake, the ability to simulate process changes will improve our efficiencies and save us time and resources.

Describe your overall experience with PRIME.

Prime BPM have been exceptional in providing assistance and advice for best use of the product, even keeping us on track to achieve when significant interruptions have occurred.

Name

Megan

Last Name

T

Organization

Industry

Others

Ease of Use

Features and Functionality

Customer Support

Questions

Comments

What did you like most about PRIME BPM?

The standardized presentation of process is good and the system is very easy to use and smart for this purpose.

Name

Hailie

Last Name

R

Organization

Industry

Government-State

Features and Functionality

Customer Support

Value For Money

Questions

Comments

What did you like most about PRIME BPM?

I enjoyed the clarity that comes with mapping a process. The training is invaluable in understanding the software and preparing you for the way a process should be mapped.

Describe your overall experience with PRIME.

Understanding and achieving clarity around our processes will be valuable for teams and for new staff. The transparency of process improvement opportunities will support communication.