With more than 20 years of experience in the business process improvement industry, PRIME BPM has empowered organisations across industries to build a culture of continuous improvement and increase efficiency and productivity
From goal-setting to training and implementation, we partner with you to provide end-to-end BPM solution and services, enabling you to address your biggest organisational challenges and achieve transformational growth.
Years of Experience
Successful BPM Deployments
People Trained
Seamlessly map, analyse and improve your business processes and power your business transformation with PRIME BPM, an AI-powered Business Process Management software.
Simplify tasks and accelerate outcomes with our four add-on AI agents, built for end-to-end BPM, from mapping to actionable process insights. Let powerful AI technology take care of the manual heavy lifting, so you can focus on high-value work and measurable results.
Take your Business Process Improvement/Process Mapping skills to the next level with our specialised, expert-curated Business Process Management programs.
Get access to high-quality,
standardised process maps
created by experts at lesser
cost with shorter delivery time.
To empower organisations to solve complex business challenges and stay ahead of change by delivering simplified, best-in-class Business Process Management solutions and services.
To continue to combine innovation and expertise to deliver measurable, sustainable results for our clients.
Trusted by our clients, recognised by experts.
PRIME BPM has earned recognition from leading analyst and review platforms including Gartner, Capterra, Software Advice, CompareCamp, GetApp, and FinancesOnline for its innovation, user-friendly design, and outstanding customer satisfaction.
Join the growing community of organisations that rely on PRIME BPM to streamline processes and accelerate business transformation.
As passionate champions of Business Process Management, we are committed to empowering the wider BPM community. We host expert-led meetups, global reference groups and communities, BPM RealTalk interviews and offer free crash courses and educational resources. Our goal is to make BPM skills accessible, help practitioners stay future-ready, and contribute to a stronger, more informed global BPM community.
PRIME BPM is trusted by organisations across industries and geographies to drive operational excellence. From enterprises to government bodies, organisations worldwide are increasingly choosing PRIME to accelerate their transformation and growth.
Bernadette is an expert BPM Coach, Business Manager and Co-founder of a Business Process Management Consultancy firm. She holds a Master's degree from the Queensland University of Technology, has 20+ years of experience in using BPM as a method to achieve continuous Business Improvement. Bernadette has undertaken and led more than 200 Business Improvement initiatives within a variety of industries, including large corporates such as Vodafone, GE, BHP Billiton, AMP, Rolls-Royce and various local, state and federal government departments.
Mark is a passionate Business Process Management and IT professional. He co-founded PRIME PMG – a Business Process Management consultancy firm and then followed with PRIME BPM – a cloud-based BPM SaaS solution. Over the last 15 years, Mark has been instrumental in strategising and implementing BPM solutions for organisations like GE, Rolls Royce, Sanofi, Suncorp, Vodafone, AMP, ATO, Pfizer, many state and local government agencies, achieve Continuous Business Improvement.
At PRIME, we are committed to creating a diverse and inclusive workforce. We have a growth mindset and work together as one team to innovate and create powerful outcomes for our clients.
Look at how leading companies across industries are
transforming operations with PRIME BPM.
Savings from ongoing projects for an insurance firm.
Operational savings for a large municipality.
Increase in documented processes referenced for automation, integration and day-to-day tasks for a pharma major.
Increase in efficiency for customer refund processing.
Whether it is reducing wait time, implementing technology or cost avoidance, PRIME BPM software has provided us with the data-driven information needed for our leaders to make informed decisions.
Chief Administrative Officer
Easy to use, comprehensive navigation, “sterile” look. Really love the online support and consideration of suggested ideas to improve. The support team analyses the suggestions and implements them for an even better experience of the tool.
Process Manager, BAA Training
The adoption of PRIME BPM has enabled us to increase our output and rapidly provide visibility of ways of working. It has become a foundation of harmonisation, in turn unlocking productivity gains.
Senior Director Customer Fulfilment Asia Pacific, Pfizer
Great and user-friendly process modelling tool, according to BPMN 2.0. Very satisfied with PRIME’s designer module to capture relevant process information and to make that available to users, teams and management.
Process Excellence Specialist, Open Doors
You can allow many editors to follow the same methodology, which is agreed to by the organisation, and continue to develop from there.
CEO, BMD Group
You can visually see where you can make improvements and how much time you can save on the part of the process which needs improving.
Business System Support, Ballina Shire Council
Having had no prior knowledge of BPM in this context, it was easy to adapt to this software as it has been built in a very logical way.
Senior Revenue Officer, Queensland Treasury
We’ve found the product very valuable and the support extremely responsive. The product is not burdened with unnecessary functionality.
Senior Business Analyst
The software is user-friendly and offers so many useful tools for process mapping, analysis, and improvement. The customer service is incredible- very responsive and engaged.
Supervisor Corporate Efficiency, Peterborough County
Everything is under one umbrella from process mapping to creating and analyzing an improvement.
Executive Manager, Strategic Initiatives and Continuous Improvement, London District Catholic School Board
PRIME have strong customer service and have very knowledgeable staff who support us at anytime needed.
Customer and Services Impact Lead in Australia
