CUSTOMERS

PRIME maintains and improves its reputation by constantly remaining focused on client needs. We have extensive experience in Continuous Business Process Improvement solutions for both private and public sector organisations. The successes these companies have experienced in improvement are directly attributed to the PRIME methodology and its innovative approach.

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OUR STORY

PRIME BPM'S FOCUS INDUSTRIES

Banking and Insurance organizations are faced with the challenges of rapid digital innovation within the industry and an increasing number of new business processes due to geographical expansions.


In addition to the above challenges, there is an increase in privatization in the industry and more competitors are entering the market space.


With such challenges, focus must be given to the clarity and efficiency of business processes. Creating efficient customer focused processes through Business Process Management (BPM) is the key to obtaining and retaining customers.


The challenge is that these business processes do not rely on a single isolated information system. It is rather a multifaceted implementation model that spans across multiple IT systems, departments, roles and geographical locations. To add further complexity some of these processes are automated while some are manual.


As a result, while trying to cope up with the dynamic business environment and every changing regulatory requirements, many fundamental business processes become inefficient and error prone.


What PRIME BPM in Banking and Insurance Can Do For You:

Our experience with the Banking and Insurance industry indicates the following benefits for PRIME BPM in Banking and Insurance:

  • Keeps you abreast of compliance obligations via its efficient compliance management
  • Manages business changes effectively through process simulation with What-If analysis and impact analysis
  • Manages your risks
  • Enables improved customer service via value stream mapping
  • Minimizes operational cost and improves your process efficiency due to its end to end process improvement methodology
  • Provides tools such as process comparison and collaboration, to enable the standardization of processes across branches and geographies
  • Etc.

Banking and Insurance organizations are faced with the challenges of rapid digital innovation within the industry and an increasing number of new business processes due to geographical expansions.


In addition to the above challenges, there is an increase in privatization in the industry and more competitors are entering the market space.


With such challenges, focus must be given to the clarity and efficiency of business processes. Creating efficient customer focused processes through Business Process Management (BPM) is the key to obtaining and retaining customers.


The challenge is that these business processes do not rely on a single isolated information system. It is rather a multifaceted implementation model that spans across multiple IT systems, departments, roles and geographical locations. To add further complexity some of these processes are automated while some are manual.


As a result, while trying to cope up with the dynamic business environment and every changing regulatory requirements, many fundamental business processes become inefficient and error prone.


What PRIME BPM in Banking and Insurance Can Do For You:

Our experience with the Banking and Insurance industry indicates the following benefits for PRIME BPM in Banking and Insurance:

  • Keeps you abreast of compliance obligations via its efficient compliance management
  • Manages business changes effectively through process simulation with What-If analysis and impact analysis
  • Manages your risks
  • Enables improved customer service via value stream mapping
  • Minimizes operational cost and improves your process efficiency due to its end to end process improvement methodology
  • Provides tools such as process comparison and collaboration, to enable the standardization of processes across branches and geographies
  • Etc.

After the global slowdown, organizations in the manufacturing industry are challenged with increasing the topline, and at the same time trying to keep the cost of production to a minimum.


Faced with a need for eco-friendly innovations, continuous technology changes, an expectation of a consistent multi-channel customer experience and top-notch after sales service, it can be said it is a challenging time for the manufacturing industry.


Add to the mix a global slow down, unpredictable demand and regulatory changes there is no doubt it is quite difficult to keep increasing the topline and keep the costs to a minimum.


If there is any industry that needs to be burning the candle at both ends, it is the manufacturing industry.  By both ends meaning, looking closely at improving the processes associated with increasing the topline and at the same time assessing where in the organization, a cost decrease can be achieved and efficiency can be gained.


Turbulent times, requires business agility.  Business agility is achieved by having transparency and clarity of how the business operates, hence its business processes.  With transparency, quick, well-informed decision can be made and the change implemented and managed.



What PRIME Can Do For You

  • PRIME offers the manufacturing industry the tools and techniques to achieve:
  • A lean, efficient organization with effective supply chain management
  • A reduction in waste and improved process efficiency via process analysis and process simulation
  • Managed change facilitated by PRIME’s process simulation with What-If analysis and impact analysis
  • Value addition for your customer via Value Stream Mapping
  • Risk management
  • Etc.

The advancement of technology has seen the telecom industry change at an extremely rapid rate.


The impact on business has seen the voice revenues wane fast. In addition, there has been an influx of competition from new types of service providers. There has been an ever-growing demand for internet and mobile communications and the peak of this demand has not yet reached the top of the bell curve.


There are two certainties in this turbulent environment – change and competition.


For both these certainties, Business Process Management (BPM) is the solution. Transparency of business processes and in particular roles and responsibilities enables a quick response to change. Knowing how the business currently operates, and who is responsible and accountable for what gives the clarity for fast decision-making and change implementation.


This transparency also enables the calculation of waste and the identification of business improvement opportunities because the operational and support process needs to be lean and flexible to wane off the competitors.


Get market edge and agile operations with PRIME – the ultimate solution for the telecom industry.


What PRIME BPM Can Do For You

  • Manages business changes effectively through process simulation with What-If analysis and impact analysis
  • Manages your risks
  • Enables improved customer service via value stream mapping
  • Minimizes operational cost and improves your process efficiency due to its end to end process improvement methodology
  • Provides tools such as process comparison and collaboration, to enable the standardization of processes across branches and geographies

For the retail industry, it is like walking a tightrope while managing the ever-increasing customer expectation.

Stiff competition due to online sales, from existing and mushrooming new entrants while at the same time managing the demand of maintaining a steady upward curve of revenue, customer service and organizational efficiency. Delivering a high-quality product, with a short delivery time, at a globally competitive price via a variety of technology driven channels is the balancing act.


To walk this tightrope effectively, Business Process Management (BPM) is key.

Know:

  • How your organization currently operates, as input into technology implementations
  • Which processes are customer facing to improve customer service
  • Your order to cash process to improve product delivery time
  • Where sits the waste in your organization etc.

What PRIME BPM Software Can Do For You

The logistic and supply chain management (SCM) industry is frequently challenged to effectively plan operations.  That is, the inability to properly match resources to requirements and assigning human, financial and material resources to the requirements.  As a result, the cost and efficiency of the supply chain are affected, hence resulting in increased operational cost.


Tied up capital in inventory is another big roadblock. This increases the stock maintenance cost and the financial flexibility of the organization is compromised.


In addition, the lack of real time communication between the supply chain partners and visibility through the supply chain results in delays in procurement.


These are real limitations to organizational success and can be addressed through gaining transparency into the SCM business processes with Business Process Management (BPM).  With the transparency that BPM provides, causes and appropriate solutions can be found to these business challenges.


What PRIME BPM Can Do For You

PRIME BPM offers you the tools and techniques to achieve:

  • A lean, efficient organization with effective supply chain management
  • A reduction in waste and improved process efficiency via process analysis and process simulation
  • Managed change facilitated by PRIME BPM’s process simulation with What-If analysis and impact analysis
  • Value addition for your customer via Value Stream Mapping
  • Risk management
  • Standardisation processes across geographies by way of process comparison and collaboration,
  • Etc.

The Healthcare industry is always facing the challenges to keep up with the new clinical practices, administrative standards, cost reimbursement methods, and government regulations. With new regulations, technologies, standards and mounting data to analyze and share; maintaining quality patient care and adding value to the organization is becoming more and more complex and daunting.


Business Process Management (BPM) enables Healthcare and Pharmaceutical organizations to respond better to industry developments, reduce the risk of human error, and improve patient care and improved operational efficiency.


What PRIME BPM Can Do For You

With experience in this industry vertical, PRIME BPM offers you the tools and techniques to achieve:

  • Effective compliance management with compliance alert
  • Effective Risk management with Impact Analysis
  • Value addition for your patients/customers via Value Stream Mapping
  • Standardisation of processes across geographies by way of process comparison and collaboration ,
  • Facilitate process automation
  • Managed change facilitated by PRIME BPM’s process simulation with What-If analysis and impact analysis
  • Etc. 

Construction companies face unique challenges arising from their various business processes like approval process from various authorities, vendor selection process, financial decision making, determining feasibility, selection and tracking of material, tracking of work progress etc. These processes are highly dependent on various dynamic market scenarios and are also person-dependent.


These processes often face inadequate management, lack of coordination, a lot of manual paperwork, lack of availability of information and lack of monitoring. These bottlenecks make the project inefficient and may cause budgets to overrun.


To increase efficiency and create a focus on the topline, profitable construction companies have used Business Process Management (BPM) and have implemented various IT solutions such as ERP, MIS etc. resulting in more control on their processes and more efficient operations.


What PRIME BPM Can Do For You

With experience in this industry vertical, PRIME BPM offers you the tools and techniques to achieve:

  • Process analysis to identify and cut down non-value adding processes that blocks time and resources of the organization.
  • Process mapping using BPMN 2.0 standard
  • Central Process Repository for all process related information in one place
  • RACI Chart and Root cause Analysis (RCA) for accountability and transparency
  • Risk Management
  • End to end process improvement with minimizing waste and improving process efficiency
  • Visualization, collaboration, standardization of processes 
Learn more about PRIME

As with the industries, government agencies are also facing stiff challenges to operate efficiently in the era of digitalization, internet, convergence of technologies and issues like global terrorism, national emergencies etc.


All these challenges are triggers for change within government and in particular changes to its business processes.  Customer service is still a focal point and this focus must be designed into the business process changes.


To design and deliver people-centric services government agencies need greater integration among people, processes and content. To improve service delivery, access to content and operational transparency, government agencies need to streamline their operational overheads, lead-time and resource utilization, to transform economic growth and public services processes. This is where Business Process Management (BPM) in Government assists.


What PRIME BPM Can Do For You

PRIME BPM offers you the tools and techniques to achieve:

  • Better customer service by using value stream mapping to identify non customer value adding activities
  • A reduction in waste and improved process efficiency via process analysis and process simulation
  • Standardization of processes across business units or departments and locations by way of process comparison and collaboration,
  • Managed change facilitated by PRIME’s process simulation with What-If analysis and impact analysis
  • Risk management
  • Etc.

With the advent of Internet and prolific digital technologies, the media and entertainment industry is facing exciting times but also challenging times as coping with the demands of digitalization of content and convergence of technologies is costly and volatile.

The media consumption pattern has changed radically. With ever growing demands for personalized content, multi-device compatibility, new technology platforms and free content, organizations are forced to evolve new business models and innovate new approaches to sustain market leadership.

As the shift from physical to digital media has opened up new market opportunities it has also brought in newer complexities to the organization’s business processes. With challenges from aligning back-office operations with new distribution channels, mergers and acquisitions and changing buying patterns organizations are forced to evolve lean and efficient processes to optimize growth and profitability. This is where Business Process Management (BPM) can assist.


What PRIME BPM Can Do For You

Learn more about PRIME

CHOOSE YOUR PRIME EDITION

PRIME Modeller

PRIME Modeller is an intuitive business process-mapping tool with an integrated process repository for all your process maps and process information. Create a catalogue of processes that represent your  organisation and gain visibility into.

PRIME Analyser

PRIME Analyser is a quantitative analytics engine built into PRIME. Analyse your business processes and identify process issues, record the root causes and the improvement opportunities. Keep abreast of compliance and audit requirements; perform cost.

PRIME Improver

PRIME Improver is the full-featured PRIME edition. With inbuilt APQC best practice process libraries, process mapping functionality, mapping rules and guidelines, process analyser and process simulation engine it offers an end to end Business Process Management.

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Some of the Organisations We've Served

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