Rectangle-6857-1024x462

Moving Towards Future-Ready Insurance Operations

Industry: BFSI
Employees – 350 +

THE CLIENT

Insular Life is the first and largest Filipino life insurance company and the only mutual company in the Philippines. Operational for more than 110 years, the company currently has 700,000 policyholders for group and individual businesses.

The Project

Insular Life embarked on its business process improvement journey to support its vision of being a future-ready, agile and customer-centric business. The project aimed at empowering employees to take charge of their processes and building a foundation for sustainable process excellence. 

.

Challenges

  • Siloed efforts in achieving efficiency
  • Lack of a centralised process repository
  • Manual, inefficient, undocumented processes
  • Benefits were not traceable
  • Lack of process transparency

Business Results

  • Cost savings due to the decommissioning of tools and proper resource utilisation.
  • Empowering employees to take charge of their processes
  • Estimated future savings are to be around 150 million Pesos ($7.52 million) annually for ongoing projects.
  • Uniform and consistent brand experience for customers with Process Standardisation.

Other Success Stories

Regional Council creates a culture of continuous improvement

Streamlined processes and a 360-degree operational visibility has helped the Victorian Regional Council to significantly improve productivity and efficiency and establish a culture of continuous improvement.

Ballina Shire Council improves efficiency and transparency

Read on to know how this local council was able to fast-track and support its business excellence journey by choosing PRIME BPM software, as well as fixed cost process mapping service.

Successful Organisational Restructure through Process Improvement

Read on to know how the government agency successfully carried out restructuring initiative, while also transforming the organisational capabilities to embrace digital technologies.

You’re almost there.
Contact us to Improve
Your Business Returns.

Download the Case Study - Continuous Improvement
  • Download the Case Study

10 Min Product Tour - Video Footer
  • 10 Min Product Tour

Free Trial
  • start your free trial

    Fill-in the form below and we will send you your login details.