Utilities
From improving operational efficiencies, enhancing customer support to managing compliance, address your key utilities industry challenges by analysing and improving your business processes with PRIME BPM.

Supercharging Utilities with Efficiency
The Utilities Industry is faced with several challenges, right from keeping pace with constantly evolving compliance and regulation standards to improving operational efficiencies for delivering better and faster results at a lower cost. Being decentralised, utilities also face the challenge of delayed and inconsistent customer service across channels and lack of transparency in administrative expenses. With PRIME BPM, gain end-to-end process transparency and tide over these challenges.

Manage Compliance
Overlooking a compliance deadline can result in an expensive penalty. In addition, it exposes the organization to risk. With PRIME BPM’s Process Compliance and Audit functionality, easily meet compliance requirements. Ensure that the upcoming compliance event is actioned by the due date with automated alerts and notifications.

Manage Compliance
Overlooking a compliance deadline can result in an expensive penalty. In addition, it exposes the organization to risk. With PRIME BPM’s Process Compliance and Audit functionality, easily meet compliance requirements. Ensure that the upcoming compliance event is actioned by the due date with automated alerts and notifications.

Enhance Customer Support
Analyse your customer processes for time, cost and value to identify delays and inefficiencies in the process. Eliminating these will make your processes more efficient and improve customer response time. Further, you can standardise customer service processes to provide consistent brand experience to the customers across channels. For instance, standardising customer complaint resolution will enable you to ensure consistency and improve customer satisfaction.

Enhance Customer Support
Analyse your customer processes for time, cost and value to identify delays and inefficiencies in the process. Eliminating these will make your processes more efficient and improve customer response time. Further, you can standardise customer service processes to provide consistent brand experience to the customers across channels. For instance, standardising customer complaint resolution will enable you to ensure consistency and improve customer satisfaction.

Reduce Operational Cost
The inbuilt analytical engine carries out value, cost, time and efficiency analysis to identify cost reduction opportunities. Get powerful insights, such as total cost of doing the process, cost of any delays in the process, resource cost and utilisation and overhead cost. Based on this data, you can come up with improvement solutions for each of the processes, including removal of process duplicities, deletion of non-value adding processes, merging of two or more processes into one and incorporation of necessary processes that are missing. These improvements follow a structured approach to reduce organisational expenditure.

Reduce Operational Cost
The inbuilt analytical engine carries out value, cost, time and efficiency analysis to identify cost reduction opportunities. Get powerful insights, such as total cost of doing the process, cost of any delays in the process, resource cost and utilisation and overhead cost. Based on this data, you can come up with improvement solutions for each of the processes, including removal of process duplicities, deletion of non-value adding processes, merging of two or more processes into one and incorporation of necessary processes that are missing. These improvements follow a structured approach to reduce organisational expenditure.

Real-Time Visibility and Control of KPIs
With PRIME BPM, set the Dynamic Key Performance Indicators to monitor real-time process performance. Measure your process performance to understand if it is performing at less than the set requirement. The inbuilt engine will fetch the relevant data from your systems to ensure real-time tracking occurs through dashboards.

Real-Time Visibility and Control of KPIs
With PRIME BPM, set the Dynamic Key Performance Indicators to monitor real-time process performance. Measure your process performance to understand if it is performing at less than the set requirement. The inbuilt engine will fetch the relevant data from your systems to ensure real-time tracking occurs through dashboards.

Analyse the Impact of Process Change
In a simulated process, analyse the impact of all the process changes with BPM software before actual implementation. Carry out what-if analysis and create as many future state scenarios as required to understand the impact on cost, efficiency and customer service before committing to the process change.

Analyse the Impact of Process Change
In a simulated process, analyse the impact of all the process changes with BPM software before actual implementation. Carry out what-if analysis and create as many future state scenarios as required to understand the impact on cost, efficiency and customer service before committing to the process change.
What our customers say
PRIME BPM fits our business!
“Easy to use, full functionality. PRIME also has some powerful process analysis tools built in. Processes can easily be extended across the organisation. PRIME has an inbuilt process quality feature”
Kees HQueensland Treasury
Very easy to use and great features
“Helped me to distinguish the processes that are inefficient and could be improved, removed or automated with a system solution.”
Vanessa SBusiness Analyst, MMSG
A great software system to process map.
“The Analyser Tool provides process mappers with the reality check when it comes to the process, it highlights non-value adding activities, time and value of each process.”
Ivelina TManagement Accountant, Ballina Shire Council
Very easy to use for mapping the process.
“Mapping tool is pretty clear and straight forward, saved a lot of time for people who don't like to read too much wording in a normal process manual."
Lea TAccountant, Flight Centre
An easy to use software.
“You can allow many editors to follow the same methodology which is agreed to by the organisation and continue to develop from there.”
Renee STemporary Special Project Officer, Scenic Rim Council








PRIME BPM fits our business!
“Easy to use, full functionality. PRIME also has some powerful process analysis tools built in. Processes can easily be extended across the organisation. PRIME has an inbuilt process quality feature”
Kees HQueensland Treasury
Very easy to use and great features
“Helped me to distinguish the processes that are inefficient and could be improved, removed or automated with a system solution.”
Vanessa SBusiness Analyst, MMSG
A great software system to process map.
“The Analyser Tool provides process mappers with the reality check when it comes to the process, it highlights non-value adding activities, time and value of each process.”
Ivelina TManagement Accountant, Ballina Shire Council
Very easy to use for mapping the process.
“Mapping tool is pretty clear and straight forward, saved a lot of time for people who don't like to read too much wording in a normal process manual."
Lea TAccountant, Flight Centre
An easy to use software.
“You can allow many editors to follow the same methodology which is agreed to by the organisation and continue to develop from there.”
Renee STemporary Special Project Officer, Scenic Rim Council








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