Tool-Independent Business Process Management/Improvement Training Course


As market conditions continue to change, organisations must respond faster than ever, to remain competitive. In addition, more and more pressure exists to do more with less. Transparency into the organisations business processes is key for identifying the most appropriate business process improvement opportunities and to manage the subsequent change.

Regardless of the industry vertical, this course teaches a tool independent methodology – PRIME® (Processes In a Monitored Environment) to identify business processes, build process maps , analyse processes and improve business processes. It provides the course participant with all the skills to provide complete process transparency of the organisation, identify the most suitable business improvement/s and manage the subsequent change.

This course is ideal for those who:

  • Need to contribute on an operational level to a Business Process Improvement initiative
  • Are responsible for identification of business processes
  • Any size organization can use
  • Are responsible for business process mapping
  • Are responsible for business process analysis
  • Are responsible to develop process and procedure documentation
  • Are responsible for undertaking and managing change in the organisation
  • Need to adopt a “process orientated” way of thinking
  • Are seeking to gain a new skillset or change in career direction


This course is delivered onsite with a maximum of 15 participants. It uses a combination of instructor led presentation slides, handouts for practical exercises and a work book. Participants will have the opportunity to accumulate hands on experience during this course by way of several individual and group practicals.
  • Defining the business process
  • The process analyst role
  • Best practice process libraries
  • Creating a library of business processes
  • Categorising process stakeholders
  • Identifying and building the current state process map
  • Process information gathering techniques
  • Identifying process mapping levels
  • Building business process maps
  • Business process mapping Do’s and Don’t’s
  • Business process mapping rules
  • Business process mapping symbols and terminologies
  • Business Process Modelling Notation (BPMN)
  • Techniques for business process analysis
  • Undertaking value, cost, time, efficiency analysis
  • Undertaking root cause analysis
  • Identifying business process improvement opportunities
  • Developing future state process maps
  • Implementing process changes
  • Monitoring process adherence
  • Build a Business Process Library – Group Exercise
  • Identify Process Stakeholders – Individual Exercise
  • Undertake Process Interview – Group Exercise
  • Identify Process Map inaccuracies – Individual Exercise
  • Develop Process Description and Gain Approval – Group Exercise
  • Current State Business Process Mapping – Group Exercise
  • Identify Process Improvement Opportunities – Group Exercise
  • Future State Business Process Mapping – Group Exercise

On completion of this course the participants can:

  • Identify business processes
  • Mode l/ Map business processes
  • Analyse business processes
  • Improve business processes
  • Monitor business processes
  • Manage business process change
  • Lead business process improvement / management initiatives

Photos from the previous course:


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