Tool-Independent Business Process Management/Improvement Training Course

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As market conditions continue to change, organisations must respond faster than ever, to remain competitive. In addition, more and more pressure exists to do more with less. Transparency into the organisations business processes is key for identifying the most appropriate business process improvement opportunities and to manage the subsequent change.

Regardless of the industry vertical, this course teaches a tool independent methodology – PRIME® (PRocesses In a Monitored Environment) to identify business processes, build process maps , analyse processes and improve business processes. It provides the course participant with all the skills to provide complete process transparency of the organisation, identify the most suitable business improvement/s and manage the subsequent change.

This course is ideal for those who:

Need to contribute on an operational level to a Business Process Improvement initiative
Are responsible for identification of business processes
Any size organization can use
Are responsible for business process mapping
Are responsible for business process analysis
Are responsible to develop process and procedure documentation
Are responsible for undertaking and managing change in the organisation
Need to adopt a “process orientated” way of thinking
Are seeking to gain a new skillset or change in career direction

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This course is delivered onsite with a maximum of 15 participants. It uses a combination of instructor led presentation slides, handouts for practical exercises and a work book. Participants will have the opportunity to accumulate hands on experience during this course by way of several individual and group practicals.

Defining the business process
The process analyst role
Best practice process libraries
Creating a library of business processes
Categorising process stakeholders
Identifying and building the current state process map
Process information gathering techniques
Identifying process mapping levels
Building business process maps
Business process mapping Do’s and Don’t’s
Business process mapping rules
Business process mapping symbols and terminologies
Business Process Modelling Notation (BPMN)
Techniques for business process analysis
Undertaking value, cost, time, efficiency analysis
Undertaking root cause analysis
Identifying business process improvement opportunities
Developing future state process maps
Implementing process changes
Monitoring process adherence

Build a Business Process Library – Group Exercise
Identify Process Stakeholders – Individual Exercise
Undertake Process Interview – Group Exercise
Identify Process Map inaccuracies – Individual Exercise
Develop Process Description and Gain Approval – Group Exercise
Current State Business Process Mapping – Group Exercise
Identify Process Improvement Opportunities – Group Exercise
Future State Business Process Mapping – Group Exercise

On completion of this course the participants can:

Identify business processes
Mode l/ Map business processes
Analyse business processes
Improve business processes
Monitor business processes
Manage business process change
Lead business process improvement / management initiatives

GET THE COURSE OUTLINE HERE

Tool-Independent Business Process Management/Improvement Training Course

FEEDBACK FROM PREVIOUS PARTICIPANTS

FEEDBACK FROM PREVIOUS PARTICIPANTS

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