Expert Speaker: Jennifer Reid, Senior Project Strategy Lead at Knox City Council
Watch this on-demand session featuring Jennifer Reid, Senior Project Strategy Lead at Knox City Council, sharing how Knox transformed a complex strategic environment containing more than 100 strategies and over 3,200 documented actions into a practical framework that improved accountability, increased employee ownership, and strengthened alignment between strategy and service delivery.
Through real-world examples, Jennifer demonstrates how councils can engage employees in shaping organisational priorities, simplify strategic complexity, and embed strategy into everyday decision-making and frontline service delivery.
Key Topics Covered:
- How councils can bridge the gap between strategy development and frontline service delivery
- Lessons learned from auditing more than 100 strategies and 3,294 documented actions across the organisation
- Creating a single strategic framework that connects planning, budgets, workforce priorities, and service delivery
- Building genuine ownership through employee engagement, co-design, and collaboration
- How Knox City Council engaged more than 500 employees in shaping organisational priorities and future direction
- Practical approaches to simplifying priorities and reducing strategic complexity
