We are excited to announce that, United Drug, Ireland’s largest pharmaceutical distribution company and a key member of the PHOENIX Group, has reaffirmed its commitment to driving operational efficiency and process excellence by renewing a three-year contract with PRIME BPM Software.
Following a successful initial engagement, the renewed multi-year agreement underscores United Drug’s confidence in PRIME BPM Software’s capability to deliver process transparency, operational clarity, and measurable business outcomes. PRIME BPM Software has played a critical role in equipping United Drug with the tools to visualise, assess, and optimise its internal processes, supporting a structured and data-driven approach to improvement.
Initially implemented on a trial basis, PRIME BPM Software quickly demonstrated its value through enhanced visibility and simulation capabilities that enabled the identification of inefficiencies and opportunities for improvement. This renewal signals a shift from early adoption to a deeper, more integrated BPM approach aimed at long-term impact.
“We are proud to continue our collaboration with United Drug and support their mission to embed process excellence across their operations,” said Mark Khabe, Co-Founder of PRIME BPM. “The renewal reflects not only the strength of our solution but also United Drug’s strategic focus on building operational agility and sustainable transformation.”
As the organisation looks to expand its BPM capability across the business, this next phase of collaboration will centre on scaling improvement initiatives, strengthening cross-functional alignment, and building a roadmap for continuous, enterprise-wide process optimisation.
United Drug’s renewed agreement with PRIME BPM Software comes at a pivotal time as healthcare distribution businesses face increasing pressure to deliver efficiency, compliance, and adaptability in a complex and regulated environment. With PRIME BPM Software as a strategic enabler, United Drug is well-positioned to continue driving innovation and operational excellence in the years ahead.
ABOUT UNITED DRUG
United Drug is Ireland’s largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948. In 2022 United Drug became part of the PHOENIX group and is now part of Europe’s leading healthcare provider in the sector. Employing more than 650 staff across operations in Dublin, Limerick and Mayo, we partner with more than 1,900 pharmacies, hospitals, clinics and primary care centres across Ireland. Our business spans across three business units; United Drug Wholesale, United Drug Distribution and United Drug Consumer – all leaders in their category.
ABOUT PRIME BPM
Established in 2005, PRIME BPM is an end-to-end Business Process Management organisation delivering a comprehensive portfolio of products and services, including PRIME BPM Software, BPM AI Agents, BPM Training, and Fixed-Cost Process Mapping Services.
PRIME BPM’s AI-powered software is built for both business users and process experts, enabling organisations to easily map, analyse, and improve processes with accuracy. It also includes four add-on AI Agents that accelerate the entire BPM lifecycle by up to 90%, eliminating manual effort and driving faster execution. With over 20 years of experience, PRIME BPM has helped transform leading public and private sector organisations, including Pfizer, Airbus, Coca-Cola, CBRE, Vodafone, Flight Centre, and many more.