ONLINE COURSE

BPM Foundations and
Process Mapping

Created and hosted by BPM Industry Experts

11000 +

Participants

600 +

Courses Delivered

300 +

Organisations Trained

Become a Process Mapping Champion

Through 16 hours of curriculum including concept-based learning videos and practical exercises, take your process mapping skills to the next level and power your process improvement and efficiency. Learn anytime, anywhere at your own pace and get an in-depth understanding of how to go about building a high-quality, detailed, simple yet logical process map using the globally accepted BPMN standards.

Delivery

Online

Course Material

Downloadable Cheatsheets and Workbooks

Online Course Highlights

4-Hour Concept learning Videos

Free access to advanced BPM tool to undertake your exercises

60 Days Access

17 practical exercises

Recognised Certificate of Completion

Multi-Device Capability

Who Should Attend?

This course is ideal for those who:

Map business processes for their organisation or their own business unit
Set business process mapping standards
Set business process mapping symbols and rules
Quality assure business process maps
Are establishing or leading a business process mapping team

What Will You Achieve?

Upon completion of the course you can:

Map processes using global BPMN standards
Review and quality assure process maps
Establish process mapping standards
Establish process mapping rules
Establish a business process mapping icon set to be used
Source appropriate process information
Conduct quality process interview and workshops
Identify priority processes for improvement
Record process and task attributes

MODULES OVERVIEW

Course Topics

Module 1:

BPM Foundation Concepts

What is a business process?
Why manage business processes?
Why do process mapping initiatives fail?
Centralised Vs Decentralised process mapping teams
The PRIME Circle of Excellence
Identifying Process Stakeholders
Business Process Management Methodologies (Lean, Six Sigma, BPM)

Module 2:

Process Architecture/ Library/ Taxonomy/ Hierarchy

What is a process architecture?
Functional Process Architecture Vs Value Chain
How to conduct a workshop to gather process library information
Building an effective process library
Identifying priority processes for a mapping initiative
Scoping your process mapping initiative

Module 3:

Effective Information Gathering Techniques

Interview vs workshop vs brainstorming sessions for information gathering
Identification of the right stakeholders
Sourcing accurate and appropriate process information
Process interview preparation
Do’s and dont’s of process interviews
Scoping your workshops, interviews, and brainstorming sessions

Module 4:

Business Process Modeling Notation (BPMN)

Introduction to Business Process Modeling Notation (BPMN)
BPMN 1.2 vs BPMN 2.0
BPMN Basic and Advanced symbols and its meaning
Business process mapping rules
Business Process Mapping Do’s and Don’ts
Effective use of BPMN to depict appropriate business scenarios

Module 5:

Business Process Interviewing and Governance

Preparing for a process interview/workshop
Conducting an effective process, interview and workshop
Gathering process approvals and confirmations
Effectively gathering surrounding process information such as business rules, KPIs, risks, task attributes, etc
Customer Journey Mapping

Course Exercises

Identify BPMN symbols and their meaning
Identify your top three business processes for review.
Identify the core objectives of your Process Mapping initiative.
Identify Project Risks
Identify your process stakeholders.
Create a high-level process architecture for your organisation.
Build a business process library for a value chain or an organisation unit
Identify priority processes for improvement.
Identify process interview/workshop participants.
Establish your process interview scope
Identify inaccuracies
Build a process description to a process map
Conduct a Process Interview
Build a business process map
Record process and task attributes
Build your end-to-end process journey map.

Customer Testimonials

What Our Customers Say

PRIME BPM helps make informed decisions

Whether it is reducing wait time, implementing technology or cost avoidance, PRIME BPM software has provided us with the data-driven information needed for our leaders to make informed decisions.

Sheridan Graham,

Chief Administrative Officer

Very easy to use and great features

Easy to use, comprehensive navigation, “sterile” look. Really love the online support and consideration of suggested ideas to improve. The support team analyses the suggestions and implements them for an even better experience of the tool.

Liudvika,

Process Manager, BAA Training

A great software to unlock productivity gains.

The adoption of PRIME BPM has enabled us to increase our output and rapidly provide visibility of ways of working. It has become a foundation of harmonisation, in turn unlocking productivity gains.

Sacha Kersten,

Senior Director Customer Fulfilment Asia Pacific, Pfizer

User-friendly tool to map and connect process knowledge

Great and user-friendly process modelling tool, according to BPMN 2.0. Very satisfied with PRIME’s designer module to capture relevant process information and to make that available to users, teams and management.

Christian van Urk

Process Excellence Specialist, Open Doors

An easy-to-use software streamlines collaboration

You can allow many editors to follow the same methodology, which is agreed to by the organisation, and continue to develop from there.

Scott Power

CEO, BMD Group

Clear visibility into process improvement opportunities

You can visually see where you can make improvements and how much time you can save on the part of the process which needs improving.

Ingrid J

Business System Support, Ballina Shire Council

Easy-to-learn platform, even for BPM beginners

Having had no prior knowledge of BPM in this context, it was easy to adapt to this software as it has been built in a very logical way.

Cassie B

Senior Revenue Officer, Queensland Treasury

Powerful functionality with exceptional support

We’ve found the product very valuable and the support extremely responsive. The product is not burdened with unnecessary functionality.

Samantha J

Senior Business Analyst

A user-friendly platform backed by outstanding support

The software is user-friendly and offers so many useful tools for process mapping, analysis, and improvement. The customer service is incredible- very responsive and engaged.

Dena,

Supervisor Corporate Efficiency, Peterborough County

An all-in-one solution for process improvement

Everything is under one umbrella from process mapping to creating and analyzing an improvement.

Michael

Executive Manager, Strategic Initiatives and Continuous Improvement, London District Catholic School Board

Expert support whenever you need it

PRIME have strong customer service and have very knowledgeable staff who support us at anytime needed.

Tamara,

Customer and Services Impact Lead in Australia

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BPM Foundations and Process Mapping