BPM Expert – Customer Success Manager
International Organisation – Work from Home
Geographical areas to serve:
North America, or
Europe, or
APAC
This amazing opportunity is in the exciting world of business process transformation. You will have the opportunity to work with some of the best minds in the business and the largest brands in the world.
Highlights:
- Work from home
- Work with world renowned brands/clients
- Become a true specialist in BPM – learn from 20 years of BPM industry experience
- work with established systems and processes and a clear company vision
- You are not a number! We are a small team of enthusiastic people
- Autonomy, mastery and purpose!
About the role:
You are ultimately accountable for the retention of our existing clients and for upselling and cross selling our products and services to benefit the client. You will also support our Business Development Managers (BDM) to acquire new business by contributing BPM knowledge to their sales cycle.
To achieve this, using Microsoft Teams with camera, you will work with prospective, new, and existing clients (clients) and:
- Understand the clients’ BPM strategy, challenges, BPM team structure, tools and methodologies
- Share with the client similar customer experience stories
- Undertake online software demonstrations
- Support the BDM with positioning PRIME’s solutions to the client
- Address the clients’ questions and concerns
- Assist the BDM in building a BPM business case for the client
- Facilitate and lead trials of the PRIME software
- Upkeep CRM with client conversations and engagement
- Coordinate the PRIME software setup, training (e-learning)
- Build business process architectures/libraries
- Advise and guide the client on process mapping and business process architecture standards
- Provide ongoing BPM coaching and deliver BPM concept training to the client
- Design, plan and implement a client retention strategy
- Identify and close upsell, cross sell and expansion opportunities
- Establish and maintain a trusted relationship with the client
What we’re looking for:
- 15+ years’ work experience
- A strong understanding of Business Process Management/Business Process Transformation
- Experience using BPM softwares like PRIME BPM, Bizagi, ARIS, Signavio, Promapp, IBM Blueworks
- A variety of improvement projects undertaken
- Experience designing process libraries/process architectures
- Experience in spotting product/service expansion opportunities
- Experience in positioning products and services to clients
- Experience in customer retention
- Business process mapping experience
- Excellent written English and speaking skills with a neutral accent
Our Organisation:
PRIME is a privately owned organisation that specialises in Business Process Management (BPM). We are a global organisation with a presence in Ireland, USA and Australia. All our team members work from home and align their work timings to the clients’ geographical area.
We have a 20-year history of solving our customers’ business challenges through our proprietary cloud-based BPM software, BPM training, and BPM consulting services. Our customers include Pfizer, Airbus, Coca Cola, CBRE, KBR, Rockwell, MYOB, Flight Centre, Government departments etc.
To be able to engage and retain such prestigious customers, it is easy to understand that we have a high-performance culture. Our team is made up of talented and passionate members who are supported by processes, systems, KPI’s and metrics.
How will we reward you?
- An attractive salary
- Commission earned in USD
- A robust onboarding and induction program to equip you with the right product and services
- Supportive processes, systems, KPI’s and metrics
- An organisational culture invested in ongoing learning and coaching
- Career opportunities into leadership or other areas depending on your interests
- Direct mentoring from successful individuals in the company
Our team is made up of passionate and enthusiastic people and we are on a super exciting journey together. We are connected virtually daily and our culture oozes positive vibes.