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Best Practice Process Library

Use a readymade APQC best practice process library to kickstart your initiative or use it as a gap analysis.

Develop Process Library

Easy drag and drop functionality to create your process library – your hierarchy of business processes.

Assign Process Properties

Simply assign high level process properties from the drop-down menus.

Process Prioritisation

Identify which processes require urgent attention based on the prioritisation score.

Process Value Chains

Create value chains to document and analyse end-to-end business processes.

Process Map using BPMN 2.0

Use the globally recognised language and latest version of Business Process Modelling Notation (BPMN) to map your processes.

Roles Repository

Assign roles from the prepopulated Roles Repository to the lanes in your process map to define which tasks are performed by which role.

System Repository

Assign Systems from the prepopulated System Repository to the tasks in your process map to define the systems used as part of a task.

Documents Repository

Assign Documents from the prepopulated Document Repository to the tasks in your process map to define the documents used as part of a task.

Link Documents to a DMS

Link documents in the process map to the original document in your Document Management System (DMS) or Share point.

Process Mapping Guidelines

Use the inbuilt process mapping guidelines to create accurate and consistent process maps.

Controlled Process Editing (Checkout/ Check-In)

Ensure only one person at a time edits the process map with the map locking functionality.

Process Version Control

Every version of the process is recorded, detailing the relevant changes made and the identity of the person who made the changes.

Business Rules

Capture business rules and assign these against the process.

Key Performance Indicators

Capture KPI details, including the KPI rational and the performance range against the process.


Capture role names against tasks indicating which role is Responsible, Accountable and which role is to be Consulted and Informed in relation to task changes.


Capture compliance details with due dates and the person responsible to achieve compliance.

Task Types and Time

Capture the type of task (Business Value Add, Customer Value Add, Non-Value Add) and the time taken to perform the task.

Work Instructions

Against each task capture step-by-step work instructions including screenshots.

Value Analysis

Understand the percentage value provided by each process to the business and customer. Also, understand the percentage of non-value-added activities performed by each process.

Time Analysis

Understand how many hours annually are spent performing business, customer and non-value-added activities.

Cost Analysis

Understand the annual cost incurred to perform business, customer and non-value-added activities.

Process Efficiency

Understand and compare your process efficiency with the industry efficiency benchmark.

Process Comparison

Compare processes from different business areas to identify standardisation opportunities

Version Comparison

Compare a new version of the process with the old version to understand the changes made and the benefits realised.

Process Simulation

Simulate processes to understand the impact and benefits of each solution before committing to the change.

Improvement Tracking Dashboard

Track the creation and implementation of improvements. See the percentage completion per improvement and check its status: completed, in progress, rejected or approved.

Improvement Approvals

Send all improvement ideas for approval prior to initiating the work.

Work Packages and Tasks

Create work packages and tasks to be completed against each approved improvement.

Assign Task

Assign improvement tasks to users.

Track Work Packages and Tasks

Track tasks and work package status to understand the progress of percentage completion.

View Process Maps and Process Information

Each employee in the organisation can view process maps and their associated information (as per predefined security permissions).

Suggest Improvements

Employees suggest improvements directly against processes.

Export Process Maps to PDF and JPEG

If the recipient does not have a login to PRIME, simply export

Print Process Maps

Simply print the process map and take it to your next meeting.

Serial or Parallel Process Approval

Send a process to multiple approvers either in parallel or sequentially.

Process Pending for Approval

View the process which is pending for approval.

Comments on Process Maps

Make comments against the process map or tasks to request changes.

Comments on Process Attributes

Make comments against process attributes such as business rules, KPI, issues, compliance.

Approve/ Reject Maps and Attributes

Select which part of the process are you approving and approve or reject process maps.

Comment Summary

At a glance view all the comments made against a process, task and attributes.

Turn on/ Turn off Comments

See the process map with or without comments and make the relevant changes before resubmitting it for approval.

Publish Processes

Publish approved processes to the rest of the organisation to view, follow and comment.

Customisable Report Template

Report templates can be customised to suit organisational standards.

Customisable Business Process Reports

Consolidate all process-relevant information and display it in a process report to suit organisational standards.

Reports in PDF/ Word or Excel

Create a report PDF, Word or Excel format.

Many More Reports

PRIME BPM generates a Simulation Report, Process Improvement Report, Impact Analysis Report and many more.

Customisable Business Process Reports

Consolidates all the work instructions against each task and combines these into a SOP to suit organisational requirements.

Turn on/ off Notifications

Users can turn on /off the notifications as per organisational needs and policies.

Approval/ Rejection

When the process is approved or rejected, targeted users receive notifications.

Process Audit

Set an alert to notify targeted users that a process is due for review.

Process Compliance

Set an alert to notify the responsible person that a compliance matter is due.

Pending Improvement

Set turnaround alerts to notify the process owner that an improvement approval is pending.

Overdue Improvement Task

When an improvement task is overdue, causing overall delay, the process owner is alerted via notification. PRIME BPM generates a Simulation Report, Process Improvement Report, Impact Analysis Report and many more…

Save Alerts, Inaccurate Information Alert

The tool offers many alerts, ensuring the accuracy of information recorded.

User-Defined Additional Attributes

Users can define additional attributes at the process and task level.

User Security

Administrators set and manage the user details and the rights to perform activities inside the tool.

Access Rights and Permissions

Users can be assigned to a particular process, selection of processes and/or to functions.

Customise Notification Templates

Notification content is customisable to suit the activity.

Organisation Related Information

Organisation related information is used within various processes and tasks.

Account Details

All account and license details are maintained for auditing purposes.