Tag: BPM

5 ways Business Process Management can power your customer service

Given the emergence of digital technologies, customer expectations are evolving rapidly. It’s imperative for organisations to keep pace with ever-evolving expectations to maintain their market position and ensure profitability. So much so that customer service is the key differentiator that sets successful organisations apart.

Why your BPM success depends on the right process governance model 

Starting on your business improvement journey? How sure are you that your efforts are headed in the right direction? Are your process improvement efforts aligned with the overall organisation’s objectives? Have you defined who owns the initiative and how you will measure the success? Is there a plan in place to sustain the initial momentum?