Embedding Continuous Improvement
On-Demand

Expert Speaker: Claire Grosjean,
Senior Director of BPM, Technology Credit Union

Designed for professionals leading operational excellence, process improvement, digital transformation, system implementation, compliance, risk management, or continuous improvement, this exclusive session—hosted by the OPEX Reference Group—delivers practical strategies you can immediately apply to drive operational impact.

In this session, Claire Grosjean shares her firsthand experience and practical playbook for embedding continuous improvement into day-to-day operations.

From aligning process initiatives with strategic goals and documenting standard work, to fostering a no-blame culture and measuring improvement outcomes, Claire offers real-world strategies that help move beyond theory and make continuous improvement a sustainable way of working across the enterprise.

Key Highlights from the Session:

• Align process improvement initiatives to business strategy and customer value
• Use process mapping, SOPs, and a clear inventory to standardise and prioritise change
• Apply Kaizen, root cause analysis, and visual management for faster results
• Develop continuous improvement champions and empower every employee