PRIME BPM Video Center

In this installment of our video series, ‘Exploring BPM Lifecycle,’ learn all about the fifth and final phase in the BPM Lifecycle: Process Monitoring.
BPM expert Mark Khabe takes us through the steps in the Process Monitoring phase, which is targeted at ensuring that benefits identified in the improvement phase have been realised in the redesigned process. The phase includes setting KPIs for monitoring process performance, ensuring the process is delivering on the promised value.
Mark asserts that in case the future state is not delivering on promise, process goes through the cycle of review, improve, implement, publish and monitor, until the value is realised.

Learn all about the fourth phase in the BPM Lifecycle: Process Implementation in this instalment of our video series, ‘Exploring BPM Lifecycle.’ BPM expert Mark Khabe takes us through the steps in the Process Implementation phase, which is targeted at ensuring the successful execution and completion of change projects, leading to a seamless go-live. He asserts that change projects should be defined and responsibilities should be assigned across various teams, including Operational Excellence Teams, Process Excellence Team, IT Team, Subject Matter Experts, Business Users, etc. Listing down change projects, assigning responsibilities and monitoring them results in a smooth go-live.

This instalment of our video series, ‘Exploring BPM Lifecycle,’ focuses on the third phase in the BPM Lifecycle: Process Improvement. BPM expert Mark Khabe delves into the steps in the Process Improvement phase, which ultimately results in an approved and redesigned process ready to implement. In this phase, different analytical techniques are applied, including value analysis, time analysis, cost analysis and root cause analysis to understand handoff points, delays and process waste. Insights gathered from analysis are used for process improvement and redesigning. Watch this video to learn about this phase’s significance in the broader BPM lifecycle.

In the second instalment of our video series, ‘Exploring BPM Lifecycle,’ BPM expert Mark Khabe delves into the second phase in BPM Lifecycle: Process Review. He shares that once you have identified the processes to map, review, analyse and improve in the Process scoping phase. The Process Review phase focuses on collecting information relevant to the processes to understand process issues and identify improvement opportunities. Get to know all about the Process Review phase and its scope and objectives in this video.

Watch our informative BPM Tips video series ‘Exploring BPM Lifecycle’, where expert Mark Khabe dives deep into the five phases in the BPM Lifecycle: Process Scoping, Process Review, Process Improvement, Process Implementation and Process Monitoring. In this first instalment, he details the first phase: process scoping, which identifies high-risk, high-value, high-volume and high-frequency processes to map, analyse and improve.

In the final instalment of our video series, ‘Assess Your Process Maturity,’ BPM expert Mark Khabe focuses on Level Four Maturity, the top-most level of process maturity known as the Innovative Zone. Get to know the key indicators that will enable you to gauge whether your processes have attained this stage of maturity, characterised by continuous innovation at the back of your standardised, organised and predictable processes.

The third part of the video series focuses on Level Three process maturity, known as the Predictable Zone. At this level, you not only have organised and standardised work practices, but they also start delivering predictable quantitative and qualitative results. Get to know the key indicators of Level Three process maturity.

Watch this video in the series ‘Assess Your Process Maturity, to know all about the indicators of Level Two process maturity. This level is characterised by Standardised work practices across businesses, regions, sites, product lines, etc. Get to know the key indicators that will enable you to gauge whether your processes have attained this stage of maturity.

Watch the second instalment in our video series, ‘Assess Your Process Maturity,’ where BPM expert Mark Khabe delves into Level One Maturity. Known as the Managed level, at this stage, an organisation demonstrates an organised and managed approach to processes, with business documentation in place for most business areas. Discover the key insights and practices that define this stage of process maturity.

Have you ever wondered how mature your organisation’s processes are? Understanding the level of process maturity is crucial before embarking on any business improvement initiative. In this BPM Tips video series, ‘Assess Your Process Maturity,’ BPM expert Mark Khabe takes you on a journey through the five levels of process maturity: Initial, Managed, Standardised, Predictable, and Innovative. In the first part, Mark specifically focuses on Level Zero, representing the initial stage of process maturity.

Is your organisation’s BPM success being hindered by executive misalignment?When key decision-makers aren’t on the same page, your initiative may face roadblocks like missed deadlines, lost opportunities, and unnecessary costs.Avoid these pitfalls. Watch this BPM Tips video as expert Mark Khabe reveals the three critical executives that need to be in perfect harmony to unlock the full potential of your BPM journey.

Have you implemented rapid changes in a short timeframe? Are your employees resisting new ideas and showing reluctance to adopt these changes?

If yes, your organisation may be experiencing change fatigue. Don’t miss out on the telltale indicators!

Watch this BPM Tips video, featuring expert Mark Khabe, to understand the 4 signs of change fatigue to watch out for and address to ensure a smooth transition.

Are you struggling to sustain your BPM initiative beyond a one-off project and achieve continuous improvement? Worried about keeping the momentum going for 5 to 10 years?

Get to know how you can ensure long-term growth and results with BPM.

Check out this BPM Tips video featuring expert Mark Khabe as he reveals the secret ingredient to ensure your process improvement efforts deliver sustainable successes that stand the test of time.

Are you on track for BPM success? Have you set the right goals and success criteria for every layer of your organisation?

Take control of your BPM projects. Check out this quick video by BPM expert Mark Khabe, where he shares his top tips for establishing clear-cut project goals and timelines for maximising BPM results.

Want to know how you can be fully prepared as a process library workshop participant?
Watch this quick BPM Tips video featuring expert Chris Adams.

Get a step-by-step guide on how you can gather the right information and give valuable input for the process improvement initiative by:

• Sorting activities
• Identifying Variances, and more.

Is your organisation struggling with inconsistent process documentation across different departments?

Watch this week’s BPM Tips to learn how you can tide over this challenge.

Learn 4 effective ways for ensuring consistent process documentation from BPM expert Chris Adams that will help you:

• Boost business participation in process improvement
• Improve customer satisfaction with strandardised processes
• Prepare for future transformation projects.

Are your process improvement efforts being overlooked by the leadership team due to a lack of measurable results?

Quantify your success with time and cost baselines!

Check out this week’s BPM Tips video as expert Chris Adams highlights the importance of capturing time and cost baseline for the current state process to:

• Prove the ROI of your project
• Highlight benefits across the team.

Are your process improvement goals being held back by disconnected and siloed efforts across departments?
In this quick video, learn 5 steps that will help you ensure a collaborative approach to improvement. Get to know how you can:

• Effectively engage relevant stakeholders
• Ensure a single source of truth
• Collaboratively identify business improvement ideas.

Learn how you can effectively gather process information during stakeholder interviews.

Watch this BPM Tips video, where Chris Adams shares expert advice on how you can gather the right process information by ensuring you are:

• Talking to the appropriate people
• Focusing on the relevant information
• Collecting data for the end-to-end process.

Capture the right process information to ensure accurate process mapping!

In the absence of proper planning and communication, your process interview could be a lost opportunity. You will likely not get the desired results in terms of:

• Understanding the current process
• Capturing vital details
• Gathering data on process pain points and delays.

Should you send your processes directly to process owners for review and approval, or do you need to involve other stakeholders?

A number of organisations struggle with establishing the review and approval mechanism to ensure:

• The correct process is captured
• The right information is made available to the team.

Do you use the term Process and Procedure interchangeably?

A lot of people confuse the terms as they both refer to the same activities being carried out. However, they differ in the level of detail captured.

Watch this quick video as BPM Expert Chris Adams highlights with an example:

• What type of information and documentation is included in Process vs Procedure
• Where does a Procedure sit with respect to a Process.

Are you making these mistakes while creating your end-to-end process maps:

• Not paying attention to the audience or purpose
• Capturing too high or low-level process details
• Not defining the process start and end?

These oversights can prevent the required process details from reaching the right person and restrict the outcome of your process mapping initiative.

Are you mapping your #businessprocesses at the same level for both process doers and the executive leadership team? If yes, then you are wasting precious time, resources and money creating process maps that are not relevant.

Your business processes need to be mapped at different levels depending on:

• Who is your audience
• What do they want to see
• What is the purpose of the map?

What makes some process improvement projects more successful than others?

Where do successful process improvement teams target their efforts? Do they focus more on selecting the right tool, methodology and standards, or do they focus more on involving the right stakeholders?

Have you planned for your process library workshop? Have you decided:

• Whom and how many people to include
• Timing and duration of the workshop
• Topics and end goal?

When done right, the ProcessLibrary workshop proves to be crucial in getting insights from the key Process Stakeholders, which enriches the quality of process maps. On the flip side, an unplanned workshop results in wasted time, effort, and opportunity.

Do you feel your process mapping initiative is losing direction? You have little to no clarity on:

• How many processes make up a business area
• Which processes to map first
• Resources and time required for the mapping initiative.

Are you struggling with delays, decreased productivity, and poor customer experience? One possible cause could be inefficient handoffs in your business processes. If you have multiple handoff points in your processes, it’s essential to know which ones necessary and which ones are not.

During your process improvement journey, you identify a number of improvement ideas in your current-state process. But how do you know which improvement ideas will:

• Get executive buy-in
• Be easily adopted
• Not see resistance from frontline executives
• Deliver the desired output

Have you not been able to engage the stakeholders successfully in your process improvement project?

Then you may be making the mistake of:

• Leaving the improvement to a dedicated team
• Not ensuring a collaborative approach to improvement
• Not involving everyone from managers to frontline staff in the initiative.

Have you been using the terms flowchart and process map interchangeably? While essentially, they both represent the sequence of events in a process, they are different.

Watch this quick video where #BPM specialist Mark Khabe highlights:

• Why a process map is much more than just boxes and lines of a flowchart
• How a process map provides a 3-D view of your process Vs a 2-D view provided by a flowchart.

If you are struggling with deciding where to start your process mapping efforts, you are not alone. With thousands of business processes in your organisation, prioritising processes for process mapping can be a real challenge.
By taking an intuition-based approach, you may not be picking a process that:

• Requires urgent attention
• Can deliver significant business results upon mapping and improvement
• Can help you get executive buy-in for the larger mapping project.

Are your analytics and improvement efforts not yielding desired results? Choosing the right processes is key! In this BPM Tips video, Mark Khabe shares expert insights on identifying and targeting the processes that can help you achieve maximum results in the shortest time possible.

While automating your #business process, are you making the classic mistake of simply prioritising process #efficiency?

Have you put these critical aspects on the back burner:

• The effectiveness of the process
• Impact on customer service?

Do you have a robust #processautomation / #digital transformation roadmap to avoid haphazard efforts? Have you:

• Assessed your organisation’s current process maturity
• Considered project cost in line with your current growth plans
• Defined goals as per the timeline?

With several methodologies available – Lean, Six Sigma, Business Process Management—it’s natural for organisations to wonder which course they should take.

Watch this BPM Tips video, where BPM expert Mark Khabe explains:

• Should you take an ‘either-or’ approach to choose the apt methodology
• Which methodology is better suited to achieve which business objectives
• How you can combine the benefits of these methodologies.

Do you prioritise productivity, cost savings, and efficiency when selecting automation projects? What about customer service? In this video, Mark Khabe shares an example of how neglecting customer service can result in an efficient but ineffective process. Check out the video!

How do you measure the success of your business process mapping efforts? A short answer: Your business process mapping initiative is as successful as your frontline staff following it. If your staff is not following the mapped processes, then regardless of the accuracy, details and quality of your process map, your efforts have gone to waste! Check out this quick video to know the importance of the right mechanism to ensure process adherence.

How do you understand the value of a #BPM project? How do you define its success? While quantitative benefits, such as productivity and cost savings, are straightforward and always considered, qualitative benefits usually get overlooked.

Jumping straight to #automation without checking for process readiness will do you more harm than good. In this BPM Tips Video, Mark Khabe shares a quick and effective 4-step checklist to follow to ensure your process is ready to be automated.

How do you put together the right #BusinessProcessManagement team to ensure project success? What is the combination of skills and roles required to drive end-to-end #BPM? In this video, Mark Khabe answers this critical question and shares the must-have capabilities you need in your team to ensure the effective and timely execution of your #BPM initiatives.

Since process mapping is a crucial first step in your improvement efforts and sets the stage for your automation and #digitaltransformation strategy, any error has a significant ripple effect. Which ultimately leads to delayed timelines and wasted efforts.

How confident are you in your Risk Management strategy? Have you identified risks at the task level and put appropriate controls in place? As the risk landscape continues to evolve rapidly, your risk management approach also needs to be reimagined. In this video, Mark Khabe shares a quick and effective way you can proactively manage your tactical risks.

Are you looking at removing waste from your processes? Value analysis is an effective way to examine activities conducted in the organisation to separate the ones that do not add value. In this week’s #BPMTips, Mark Khabe shares a simple and powerful way to undertake value analysis to quickly identify non-value-adding activities in your organisation, which once removed can help you increase efficiency and enhance customer focus.

89% of consumers start doing business with a competitor following a poor customer experience. Don’t lose out to your competitors. Check out this video where BPM expert Mark Khabe shares 3 effective ways to quickly reimagine your customer experience and gain a competitive advantage.

What are the key factors that contribute to your BPM project success? With a number of software vendors sharing different versions and opinions, how do you distinguish myth from reality? In this week’s BPM Tip, BPM expert Mark Khabe addresses this all-important question. He debunks the biggest myth and shares facts that lead to the success of a BPM project.

Are you experiencing the issues of role ambiguity and lack of transparency in your organisation? Research shows that employees who experience lack of role clarity are 53% less efficient. Watch this week’s tip by BPM expert Mark Khabe as he explains how defining the RACI matrix can help you address this challenge.

More and more organisations are adopting process automation for executing recurring tasks with manual efforts and streamlining a lengthy and costly process. However, can we jump straight to process automation, overlooking the process improvement step?

Inconsistent process mapping across departments results in the lack of order, unrealised benefits and delayed timelines, and impacts future projects, such as digital transformation.

Watch this quick tip as BPM specialist Mark Khabe explains how you can easily ensure a standardised and consistent process mapping approach in your organisation.

Accurate and standardised business process maps are at the center of any successful BPM initiative. As process maps are shared across the business teams, it’s imperative to maintain consistency so that they are interpreted correctly by different team members. In this video, get to know the core symbols of BPMN (Business Process Model & Notation), an internationally used modeling language. Learn how to use these symbols to develop easy-to-understand, consistent business process maps.

Looking to accelerate your digital transformation journey? Check out this video to understand how you can use BPM effectively to derive maximum ROI from your digital initiatives.

Looking to gain end-to-end process transparency to identify business improvement opportunities? First and foremost, you need to get process mapping right. Check out this video to know guidelines and recommendations for creating consistent process maps to set the right foundation for your business improvement journey.

Learn everything you need to know about a Business Process Hierarchy—right from what it is to how to create one. In this ‘PRIME BPM Hot 100 Tips’ video, understand why Business Process Hierarchy is important and how it helps a Business Process Management Team.

Many organisations go straight to processes mapping and documentation to achieve business process transparency, ignoring a key step before that. Learn how and where you need to start to effectively bring transparency into your processes and achieve your organisational objectives.

Want to transition from a people-dependent organisation to a process-dependent organisation? Watch this video to know how mapping your business processes can help you achieve your vision. In this ‘PRIME BPM Hot 100 Tips’ video, get to know why documenting and regularly maintaining business processes is a necessity for today’s businesses.

Is BPMN Complex or an easy and effective language to represent Complex business scenarios? Hear BPM Expert Mark Khabe’s take on this key question.

Should your process mapping teams be centralised or decentralised? This is a very relevant question to ask before you embark on your process mapping and improvement journey. Watch this quick one-minute video to hear BPM expert Mark Khabe’s take on this critical question.

Process mapping is at the core of an improvement initiative. Any mistake with process mapping has the potential to sink your process improvement efforts. In this week’s BPM Hot 100 Video, hear BPM expert Mark Khabe talk about the biggest issue to avoid while creating business process maps for your organisation

Struggling with how, when and where to target to improve your customer experience strategy? Watch this quick video to know how BPM can help you optimise your customer service journey across touchpoints and take your customer experience to the next level.

Looking to balance the rewards and risks for your ERP implementation? Check out this video to understand how BPM can help set the right foundation for ERP implementation by helping in every aspect—right from selecting the right tool to maximising the benefits.

Looking for a holistic approach to stay ahead of ever-evolving business risks? Check out this quick video to see how BPM can help you identify, analyse and navigate enterprise-wide risks and put appropriate controls.

What happens when you jump to automation without mapping and understanding your business process? Is a process map good to have or must-have for your process automation project? BPM expert Mark Khabe addresses these key questions in this week’s video.

Want to get executive buy-in for your large-scale business improvement project? Selecting the right pilot project to showcase results and achievements is the key. Check out this quick video as BPM Expert Mark Khabe explains the points to keep in mind while selecting the pilot project.

Done right, Business Process documentation offers a myriad of benefits, right from standardising processes to ensuring accountability and compliance, serving as a critical component to your business process improvement project.

Looking for effective ways to improve your business productivity? Check out this video to learn from BPM expert Mark Khabe a simple, easy tip that will quickly remove obstacles and help you see faster and significant results.

How can you avoid your ERP implementation from becoming complex and chaotic? In this week’s BPM Tip, Mark Khabe talks about the biggest challenge with ERP implementation and how you can address that to ensure desired output with the system.

Encountering roadblocks in your change management journey?

Have you introduced significant changes at a rapid pace, causing employee resistance?

Don’t let these common change management pitfalls derail your BPM project!

Watch this BPM Tips video featuring expert Mark Khabe to learn the 4 red flags to watch out for when developing a change management strategy.

Reports suggest that many Continuous Improvement projects lose momentum after some time. Hear out BPM Expert Mark Khabe as he shares short, quick tip on addressing the biggest roadblock in your continuous improvement efforts and how you can ensure the focus is not lost.

In theory, #Robotic Process Automation (RPA) looks fairly simple to implement. However, practically some oversights can prevent #RPA Projects from delivering the expected business value.