Streamline DORA ComplianceBuild Digital Resilience with PRIME BPM

From providing complete visibility into ICT risks to documenting controls and managing third-party risk oversight, PRIME strengthens your DORA compliance journey and supports a culture of continuous digital resilience.

What is DORA?

Introduced by the European Union, the Digital Operational Resilience Act (DORA), effective 17 January 2025, ensures financial entities across the EU can withstand, respond to, and recover from ICT-related disruptions, such as cyberattacks or system failures. It applies to banks, insurers, investment firms, and even critical third-party ICT providers.

Note: Non-compliance can lead to financial penalties, supervisory intervention, and reputational damage.

Key DORA Requirements

ICT Risk Management Frameworks
Incident Detection and Reporting
Digital Operational Resilience Testing
Third-Party ICT Risk Oversight
Information Sharing Arrangements

Common DORA Compliance Challenges

Fragmented Process and ICT Visibility Many organisations lack the ability to map business processes to supporting ICT systems at a detailed, task level. This fragmentation creates blind spots in risk identification, control placement, and resilience planning—critical gaps under DORA.

Weak Third-Party ICT Governance Limited oversight of critical ICT providers leads to unmanaged external risks and non-compliance with DORA’s third-party risk requirements.

Manual and Reactive Incident Management Without structured incident escalation and linkage to processes and risks, even minor ICT disruptions can escalate into major compliance failures.

Scattered and Manual Compliance Evidence Manually compiling documentation for audits slows down reporting, increases inconsistency, and weakens DORA audit-readiness.

PRIME BPM addresses these challenges with a single, integrated platform that offers end-to-end traceability—from business processes to risks, controls, incidents, and remediation. It also helps organisations demonstrate continuous operational resilience through audit-ready evidence and strong third-party governance.

How PRIME BPM Supports DORA Compliance

Set Up and Link DORA Risks and Controls

Using the risk module, create a dedicated DORA or ICT Risk Management category. Grouping all ICT-specific risks under this structure and linking them to business processes, helps simplify risk identification, control tracking, and DORA-aligned regulatory reporting.

Map ICT-Dependent Business Processes

With PRIME, map critical business processes and clearly identify where ICT systems support operations. This visibility is vital for pinpointing operational exposures and ensuring resilience against disruptions, a foundational requirement under DORA.

Link, Test, and Strengthen Controls at Task Level

Connect ICT risks and mitigating controls directly to individual tasks and procedural steps within processes. Test whether controls would effectively mitigate real-world incidents. If gaps are identified, immediately update the related procedure to strengthen operational resilience and ensure continuous compliance with DORA.

Centralised Incident Capture and Classification

Capture incident details centrally using PRIME’s Incident Tab—documenting what happened, when it occurred, which process was impacted, and which ICT risk was exposed—for faster escalation and regulatory reporting.

Manage Third-Party Incidents

Use access control and role restrictions to share only the necessary process maps with service providers, ensuring they execute processes exactly as defined, minimising deviation risks. In addition, set up an internal handling process in PRIME to manage third-party breach notifications. When a vendor reports a breach, this triggers an immediate internal review of potential exposures, escalation procedures, and updates to resilience controls.

Monitor Third-Party SLA Compliance

Track third-party service provider performance against SLAs and contractual provisions using PRIME’s workflows and version-controlled documentation. Capture breaches, remediation actions, and escalation logs to demonstrate continuous oversight as per DORA requirements.

Maintain Audit Evidence

Capture every instance of incident management, resilience testing, and control updates with time-stamped logs—ensuring quick access to evidence required for regulatory reporting and DORA supervisory reviews.

Enable Board-Level Risk Oversight

Give senior management and boards real-time visibility into ICT risks, resilience activities, and incident responses. With PRIME’s integrated risk-to-process linkage and RACI matrices, ensure clear accountability and enable faster, evidence-based governance decisions.

Maintain Updated Business Continuity and Resilience Plans

Ensure availability to centrally stored and updated business continuity plans, ICT risk strategies, and control frameworks to ensure easy access and quick response during disruptions.

Continual Resilience Improvement

In case of an ICT incident, update two critical areas: the Incident Management Process (to record response actions) and the original impacted business process (to address root causes). This closes feedback loops and drives ongoing resilience strengthening.

Transitioning to PRIME BPM is seamless

With HAPPI, the world’s first process ingestion bot, in-built within PRIME BPM, you can:

Instantly migrate your existing process maps from other tools

Convert PPTs, PNGs, JPEGs, PDFs into BPMN-compliant digital process maps

Consolidate all maps into a single, centralised repository for easier risk analysis and compliance tracking

Achieve DORA Compliance with PRIME BPM

Download Guidance

DORA Compliance Action Checklist

A practical checklist for risk, compliance, and IT teams to assess and strengthen digital operational resilience and align with DORA requirements.

DORA Snapshot: Simplify Your Compliance Journey

Get a quick overview of how you can achieve DORA compliance requirements with PRIME BPM’s advanced functionalities.

DORA Readiness Quiz

Evaluate your organisation’s compliance maturity. Get a tailored action plan to identify gaps, prioritise actions, and accelerate your journey toward DORA compliance.

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