The Council & Municipality Transformation Reference Group – APAC Chapter, powered by PRIME BPM, hosted its August 2025 Live Meetup, exploring the transformation journey of the City of Karratha through a session titled: From Plan to Progress: How People and Process Power Council Strategy. The session was well-received and drew strong attendance from council leaders across the APAC region, fostering insightful discussions and knowledge sharing.
The virtual session featured Warren Van Wyk and Chantelle Louw from the City of Karratha, who shared their organisation’s comprehensive approach to process improvement and digital transformation. The speakers provided valuable insights into how their council has navigated challenges and implemented successful strategies to enhance service delivery and operational efficiency.
Drawing on their extensive experience in local government transformation, Warren and Chantelle walked attendees through the City of Karratha’s journey, highlighting practical approaches to process mapping, stakeholder engagement, and technology implementation that have delivered measurable results for their community.
“The key to successful transformation in local government is bringing everyone along on the journey—from frontline staff to executive leadership,” said Warren Van Wyk during the session, emphasising the importance of inclusive change management.
Key Discussion Highlights
- Practical approaches to process mapping and improvement in council operations
- Strategies for gaining buy-in from diverse stakeholders across council departments
- Balancing compliance requirements with innovation and efficiency
- Measuring transformation success through community-focused outcomes
- Lessons learned from implementation challenges and how they were overcome
- Technology enablement that supports rather than drives transformation
The interactive session sparked engaging discussions among council representatives from across the APAC region, with participants sharing their own experiences and challenges in driving transformation within their organisations.
“What’s particularly valuable about these sessions is the opportunity to learn from peers who understand the unique constraints and opportunities in local government,” noted one attendee during the Q&A portion of the meetup.” This session forms part of the Council & Municipality Reference Group’s ongoing initiative to give back to the community through thought leadership and knowledge-sharing. Stay updated on upcoming sessions by visiting the Community website.
About the Council & Municipality Transformation Reference Group
Facilitated by PRIME BPM, the Council & Municipality Transformation Reference Group is a collaborative forum for local government professionals involved in process mapping, system implementation, and transformation initiatives. The group provides a platform to share real-world insights, learn from peers, and accelerate improvement across councils.
HYPERLINK “https://www.primebpm.com/business-process-management-software”