The Council & Municipality Transformation Reference Group – North America Chapter, powered by PRIME BPM, hosted its February 2026 Live Meetup, spotlighting a compelling session titled: “Empowering Municipal Teams: Building Capability, Accountability, and Performance.”
This virtual meetup featured Rick Chen from the Strategy and Transformation Office at Richmond Hill, who brought his deep expertise in municipal transformation. Drawing from his hands-on experience in enabling local government teams to build stronger capabilities, implement accountability frameworks, and drive performance improvements, Rick provided valuable guidance to municipal leaders across North America. His insights focused on practical approaches to fostering a culture of ownership and continuous growth within municipal teams to enhance overall service delivery.
Key Discussion Highlights Included:
- Defining capability building as a strategic enabler for municipal success
- Implementing accountability mechanisms that promote transparency and trust
- Aligning team goals with broader municipal priorities for collective impact
- Encouraging continuous professional development and skills enhancement
- Leveraging data and performance metrics to inform decision-making and improvements
- Building a culture of ownership that motivates employees to exceed expectations
- Navigating challenges in change management and maintaining momentum
The session sparked engaging discussion and active participation among municipal leaders and transformation practitioners, fostering a collaborative environment to share best practices and lessons learned in building high-performing teams.
About the Council & Municipality Transformation Reference Group
Facilitated by PRIME BPM, the Council & Municipality Transformation Reference Group is a dedicated forum for local government professionals engaged in process mapping, system implementation, and transformation initiatives. The North America Chapter provides a venue to exchange practical insights, promote peer learning, and accelerate improvements that drive better local government outcomes across the region.