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Council & Municipality Transformation Reference Group · On-Demand · 30 Min

Bridging the Gaps: Using Process Mapping to Align People, Technology, and Policy

How Peterborough County is using process mapping as a strategic tool to bridge gaps between people, policy, and technology — from untangling payroll bottlenecks to preparing for major ERP upgrades.

DK

Dena Kempt

Corporate Process Analyst, Peterborough County

🔒 Gated — On-Demand - 30 Min 30:00
What You'll Learn

Key Highlights From the Session

1
How process mapping fosters alignment across teams, systems, and strategies in local government
2
How Peterborough County resolved inefficiencies in paramedic payroll by mapping interdepartmental dependencies
3
How process mapping drives buy-in, empowers staff, and prepares the organisation for future tech transformation
BPM Community

About the Council and Municipality Transformation Reference Group

Join this dynamic group to connect, exchange insights, and engage in discussions with peers from fellow councils and municipalities. Whether you’re working on a process mapping and improvement, digital transformation, system implementation, compliance and risk management, or continuous improvement project, this community offers a platform to access best practices, seek out advice, and explore real-life success stories to accelerate your transformation journey.