Skip to main content

Council & Municipality On-Demand 30-Min Expert Session City of Karratha’s Road to Digital Transformation and Process Improvement

This exclusive session, hosted by the Council and Municipality Transformation Reference Group – APAC Chapter, explored the City of Karratha’s journey in driving digital transformation and process improvement to enhance service delivery and operational efficiency. Packed with practical insights, this session provided valuable strategies for councils looking to achieve meaningful, sustainable change.

Expert Speakers: Warren Van Wyk and Chantelle Louw, City of Karratha

In this session, Warren Van Wyk, Director of Corporate Services, and Chantelle Louw, Coordinator of Business Improvement, shared their experiences and insights from the City of Karratha’s transformation journey. Attendees discovered practical approaches to process improvement, effective stakeholder engagement strategies, and how technology can be leveraged to support operational goals without driving the change.

Key Topics Covered

  • Practical approaches to process mapping and improvement in council operations
  • Gaining buy-in from stakeholders across departments
  • Balancing compliance requirements with innovation and efficiency
  • Measuring transformation success through community-driven outcomes
  • Overcoming implementation challenges and lessons learned
  • Leveraging technology to enable — not dictate — transformation

Council and Municipality Transformation Reference Group

Join this dynamic group to connect, exchange insights, and engage in discussions with peers from fellow councils and municipalities. Whether you’re working on a process mapping and improvement, digital transformation, system implementation, compliance and risk management, or continuous improvement project, this community offers a platform to access best practices, seek out advice, and explore real-life success stories to accelerate your transformation journey.

Visit Community
MENU