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Tag: business process management

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Achieving Operational Excellence through BPM and Six Sigma Integration

What do organisations need to do to stay agile, relevant and competitive? How can they future-proof their business and ensure an upward trajectory for their year-on-year growth rate?

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5 Strategies to Secure Leadership Buy-in for Process Improvement

What decides the fate of your process improvement initiative? What decides whether your process improvement project will fail or scale? The answer is people—and, more importantly, at the top. Leaders drive the change.

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5 ways Business Process Management can power your customer service

Given the emergence of digital technologies, customer expectations are evolving rapidly. It’s imperative for organisations to keep pace with ever-evolving expectations to maintain their market position and ensure profitability. So much so that customer service is the key differentiator that sets successful organisations apart.

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Are you Making These Process Mapping Mistakes?

Process mapping is the first critical step in your process improvement journey. It provides insights into key metrics, such as process duration, delay, execution time, bottlenecks, etc., to give a clear picture of what is working and what needs to be improved. Much of your process improvement success depends on the quality and effectiveness of your process maps.

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5 Current Trends shaping Business Process Management

While BPM has been around for decades, a revolution is currently brewing in space. Traditionally considered a technology only for large businesses with huge budgets, the technology is now emerging as a necessity for organisations of all sizes. Riding on the back of digital transformation and the emerging wave of low-code, no-code software, BPM is witnessing some definite trends. 

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