The Operational Excellence (OPEX) Reference Group EU/UK Chapter, powered by PRIME BPM, convened its March 2026 Live Meetup focusing on how AI can drive operational excellence by scaling impact without increasing team size.
The virtual meetup featured Chris Adams, Lead Customer Success Manager at PRIME BPM, who shared his experience implementing AI-driven solutions in operational excellence initiatives. Chris highlighted the transformative role of AI in automating complex tasks, enhancing decision-making, and enabling organisations to achieve greater efficiency and innovation without expanding headcount.
“AI isn’t here to replace people but to augment human capability,” said Adams during the session. “When used thoughtfully, it can relieve teams from repetitive work and enable them to focus on higher-value activities, scaling impact in ways not previously possible.”
Key Discussion Highlights:
- Defining AI’s current role in operational excellence: intelligent automation, process mapping, and analytics
- The importance of quality inputs “garbage in, garbage out” to maximize AI effectiveness
- Challenges and best practices in training and integrating AI agents within existing workflows
- Demonstrations of AI Agents like Map AI for process capture and PRIME GPT for information retrieval
- Dispelling common AI misconceptions: AI supports rather than replaces human experts
- Strategies for scaling operational improvements without adding headcount
The session encouraged lively engagement and knowledge-sharing among OPEX professionals from diverse industries, ranging from manufacturing to services. Attendees gained practical insights into leveraging AI to accelerate process improvement cycles and foster a culture of continuous innovation.
About the Operational Excellence Reference Group
Powered by PRIME BPM, the OPEX Reference Group is a cross-industry community connecting transformation professionals to collaborate, share insights, and accelerate operational success. Designed for those involved in process improvement, digital transformation, compliance, risk management, and continuous improvement, the group offers a platform to stay ahead of trends, gain practical knowledge, and engage with industry leaders through exclusive meetups and sessions.