Analytical Techniques to Improve Business Processes

August 25, 2020

We at PRIME BPM always strive to help you in your process improvement and management projects by imparting the knowledge we have gained in the last 15+ years from the successful implementation of hundreds of business process mapping and improvement projects. This series of blog posts is based on 10 business process analytical techniques that we have learnt from our experience in the BPM industry over the course of several years.

It is understood that the correct analysis of the given data is key to executing a successful business improvement plan. However, after a study of numerous Business Improvement Initiatives, we found that analysis of the presented information is a real struggle for several Business Improvement teams. This blog series provides business process improvement teams with a list of important analytical approaches that can help capitalize on every possible business process improvement opportunity.

In this blog series of process analytical techniques, we have already shared with you two of the analytical techniques

Here is the 3rd article of the series in which we are going to cover

  • Flow Redirection
  • Assignment of resources
  • Harmonisation

FLOW REDIRECTION:

Ideally, the process model reads from left to right and top to bottom. This design enables the Analyst to easily identify the handoff points between the roles acting within the process, analyse these handoff points and assess if these handoff points are really required. The lesser the handoff points, the more efficiently the process will execute. Are these handoff points going back and forth, that is, from one role to another and then back to the originator? In aid of efficiency gains, minimise the handoff points by possibly redirecting the flow of the process.

ASSIGNMENT OF RESOURCES:

When a process is documented, it is easy to assess which resources are doing what tasks within the process. This presents the opportunity to reassign tasks if required and can even help in the proper restructuring of the organisation. For example, in a recent Human Resource process review, it was found that the HR Director was shortlisting job applicants. She spent hours each week doing the first shortlisting of candidates. By providing a few shortlisting criteria to a junior HR manager, the right resource can be assigned to the right tasks. The changes can help HR head to be involved in more strategic activities and proper utilization of
his/her skills.

HARMONISATION:

In our last blog, we talked about the opportunity of process standardisation between organisational business units or geographies. However, there are instances in relation to different geographies, where the processes can be standardised globally, however, not quite completely. That is, there are geography-specific nuances that stop us from fully standardising processes. For example, this nuance might be due to country-specific legal or cultural differences. Hence, the processes may need to vary to some degree. This is referred to as process harmonisation.

These are only some of the many approaches to analyse and improve business processes within your organisation. Before executing any of these, it is important that risks and costs are properly calculated to avoid failures and instead get excellent results from the improvement initiatives. An advanced business process improvement software such as PRIME BPM can help you calculate the risk and cost properly and within no time. PRIME BPM is the only BPM tool with inbuilt process analysis.

You can undertake process analysis by firstly calculating the annual time taken, and secondly the annual costs incurred for each and every process. In addition, the PRIME process analysis software uses Value Stream Mapping and process analysis techniques to get figures on waste and the potential for cost saving, thereby
enabling you to make the right business improvement decision.

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