Many organizations underestimate the value of a RACI matrix as a tool to clarify roles and responsibilities.
A RACI matrix, sometimes referred to as a RACI chart, lists out the “RACI” against each task of the process and/or the business process. An alternative view of a RACI matrix is that the “RACI” is against a person’s name or job role. Subsequently listing the tasks associated with the person/job role listed beside.
The acronym RACI stands for:
Responsible
List the role name of the person responsible for doing the task in a process.
Accountable
List the role name of the person accountable for a business process.
Consulted
List the role name of the person with whom you must consult for input for proposed changes in a process.
Informed
List the role name of the person who must stay informed about planned or unplanned changes in a process.
Without a RACI matrix or chart the individual and wider organization is unclear on these matters. As a result, operations may not deliver according to expectations. In addition, when something does go wrong, it is difficult to isolate the cause and who is accountable. Consequently, risking the fulfillment of the functional goal, hence the strategic goal.
Therefore it is key individuals contributing to the organizational goals understand their individual role.
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