Skip to main content

Credit Union Australia acquires 1000 licenses of PRIME to drive Business Process Management

PRIME BPM confirmed today that it would be working with Australia’s largest credit union, Credit Union Australia (CUA), to deploy its cloud-based end-to-end Business Process Improvement and Management software. 

The software enables the user to map, analyse, improve and streamline business processes across the organisation.

CUA’s adoption of PRIME BPM has been driven by a desire to create a central repository of business processes and procedures that can be easily modified as business needs change.

With over 900 team members providing banking, insurance and health insurance services to around 530,000 members across the country, CUA is continually looking to improve processes as part of its commitment to keeping members at the heart of its operations.

PRIME BPM will support the overall business in driving continuous improvement by optimising processes across product lines, creating a leaner, more efficient model, and empowering member-facing teams to provide current and accurate advice.

PRIME was selected following a competitive tender process, where eight Business Process 

Management tools were assessed from around the world. PRIME was successful based on its ease of use, friendly graphical user interface, and its central repository which enables individuals in an organisation to store and update processes.

Additionally, the automated analytical engine will support detailed time, cost and waste analysis within processes, enabling CUA’s business improvement team to reduce costs and improve productivity and efficiency.

CUA has purchased 1000 licenses of PRIME, set to be rolled out across branches and business units over the next six months.


Established in 2005, PRIME BPM works with numerous organisations worldwide to foster a continuous business improvement culture.

PRIME BPM is a cloud-based Business Process Management software designed for both the business user and business process expert. With its intuitive and user-friendly interface, individuals can easily and accurately map, analyse, improve and monitor the business process. PRIME BPM enables staff to perform their day-to-day activities as per the organisation’s goals. PRIME BPM enables this by providing the who, what, when and how of process information. It does this by making business process information and the supporting procedures centrally available, with access from anywhere and anytime 

PRIME’s wide range of public and private sector customers include QLD Police, NSW Health, QLD Treasury, Department of Agriculture and Fisheries, University of NSW, Budget Direct Insurance, MYOB, Tabcorp, Blue Mountain City Council, Scenic Rim Regional Council West HQ, Americold etc. The company is headquartered in Brisbane, Australia.

About CUA

CUA is Australia’s largest credit union, contributing to the financial wellbeing of around 530,000 Australians through its banking, insurance and health insurance offers. As a mutual, CUA was created by members for members and cares for them through the changes and challenges in their lives. CUA’s growth and success enables them to reinvest in the business, deepen relationships with members and build stronger communities. For more information, visit