What You'll Learn
Key Highlights From the Session
1
How aligning strategy with culture accelerates customer-centric transformation across council operations
2
Practical examples of leveraging AI and emerging technologies to enhance service delivery and decision-making
3
The role of culture in embracing innovation and sustaining technology adoption in local government
BPM Community
About the Council and Municipality Transformation Reference Group
Join this dynamic group to connect, exchange insights, and engage in discussions with peers from fellow councils and municipalities. Whether you’re working on a process mapping and improvement, digital transformation, system implementation, compliance and risk management, or continuous improvement project, this community offers a platform to access best practices, seek out advice, and explore real-life success stories to accelerate your transformation journey.