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ECQ renews trust in PRIME BPM with a 3-year contract to streamline the election process

The Electoral Commission of Queensland (ECQ) announced it has renewed its contract with PRIME BPM, an end-to-end Business Process Management organisation for three years. The renewal is targeted at further strengthening ECQ’s process improvement efforts to streamline activities affecting the delivery of the election event. 

Being an independent statutory authority responsible for the impartial conduct of elections in Queensland, the ECQ is constantly looking at ways to review and improve every stage in the election process. 

The renewed contract allows the ECQ to leverage PRIME BPM’s software and services and to take the business process documentation and improvement to the next level of business maturity for improving election activities efficiency. 

The first phase of the partnership focused on leveraging PRIME BPM’s powerful cloud-based software with a built-in methodology to map all election-related processes for creating a centralised process repository. Effective capturing of procedural information has helped in knowledge management and reduced the requirement for training manuals and guidebooks. 

In the next phase, these processes will be incorporated into day-to-day operations to empower frontline users and to increase efficiency. The documented processes will also be leveraged for ECQ’s project planning for 2024 elections, business improvement ventures, and staff learning and development. 

Once deployed organisation-wide, PRIME will help the ECQ standardise the processes around election projects, and increase permanent and temporary staff efficiency. 

Commenting on the partnership, Damien Parker, Director Corporate Services said, “PRIME BPM has given us an effective way to capture procedural information. We look forward to taking the next step towards process improvement and integration. Documented and mapped processes will be used for project planning and management and employee training in 2024 elections, and will help us streamline election activities.” 

Sharing his thoughts on the renewal, Mark Khabe, Co-founder, PRIME BPM said, “We are excited to enter the next phase of partnership with the Electoral Commission of Queensland and accelerate its business process improvement journey. We will continue to work closely and collaboratively with the team to help them achieve their defined objectives and build a roadmap for sustainable process excellence.”   

ABOUT The Electoral Commission of Queensland (ECQ)

Established under the Electoral Act 1992, the Electoral Commission of Queensland (ECQ) is an independent statutory authority responsible for the impartial conduct of Queensland elections. The ECQ’s scope of work includes conducting state, local and industrial elections and referendums. It is also responsible for reviewing state and local electoral boundaries and regulating and promoting compliance with electoral funding and disclosure requirements. 


Established in 2005, PRIME BPM is an end-to-end Business Process Management organisation, supporting customers through its wide portfolio of products and services, including PRIME BPM Software, BPM Training and Fixed Cost Process Mapping Service. PRIME BPM’s cloud-based Business Process Management Software is designed for both business users and business process experts. With its intuitive and user-friendly interface, individuals can easily and accurately map, analyse, improve and automate business processes. PRIME BPM has over a decade of experience in transforming leading public and private sector organisations, including Pfizer, Airbus, QLD Police, NSW Health, QLD Treasury, Department of Agriculture and Fisheries, University of NSW, MYOB, Tabcorp, Blue Mountains City Council, Americold, and more.