Skip to main content

North American University selects PRIME BPM to increase efficiency and optimise student services 

Canada-based McMaster University’s Housing & Conference Services department has selected PRIME BPM, an end-to-end Business Process Management organisation, to drive its process improvement journey, targeted at enhancing the efficiency of service delivery to students. 

As per the engagement, the university’s Housing & Conference Services department will leverage PRIME’s cloud-based BPM software and services for 2 years to transform this key business area. In the first phase, PRIME BPM will work with the department to have a central repository of processes to streamline the way it works with a variety of audiences.

Ranked among the top 80 in the world, McMaster is home to more than 70 research centres and institutes and over 31,000 students. In line with its commitment to being a student-centred university, its Housing & Conference Services will use PRIME BPM’s advanced process documentation and analytics capabilities to identify opportunities for potential time and cost savings within the department for further improving efficiency of student service delivery.  

As part of the project, PRIME BPM will work with Housing & Conference Services department to document and standardise the processes. Defined processes and information, including maps, procedures, roles, etc., available centrally, will enable the department to share knowledge more effectively.

Once deployed, the software’s best-in-class analytics capabilities will empower the Housing & Conference Services department with insights gained from the documented processes. This will help the department address a major challenge of the earlier mapping software. 

The department will also benefit from operational improvements and considerable time saving on account of the software’s ability to generate quick progress reports.  

Commenting on the engagement, Denise Nacev, Housing & Conference Services’ Continuous Improvement Manager said, “We were looking for a central repository for all our process maps. After learning about PRIME BPM’s capabilities, we realised it could change the way we run our Continuous Improvement program. It is going to improve communication and documentation across the department. Housing & Conference Services is committed to Operational Excellence and look forward to using PRIME BPM to support our evidence-based decision making as our department grows.”

Mark Khabe, Co-Founder, PRIME BPM said, “At PRIME BPM, we are focused on ensuring value add for customers by providing the right solution and services. We are delighted to work with McMaster University’s Housing & Conference Services department and support the department towards achieving operational excellence and offering a seamless experience to students.”


Founded in 1887, McMaster University is a research-intensive, student-centred university dedicated to advancing human and societal health and well-being. It is one of only four Canadian universities ranked among the top 80 in the world. As a hub for innovation, discovery and growth, the university is home to over 31,000 students and more than 70 research institutes. Recognised as one of Canada’s Best Diversity Employers, the university employs more than 11,500 people.


Established in 2005, PRIME BPM is an end-to-end Business Process Management organisation, supporting customers through its wide portfolio of products and services, including PRIME BPM Software, BPM Training and Fixed Cost Process Mapping Service. PRIME BPM’s cloud-based Business Process Management Software is designed for both business users and business process experts. With its intuitive and user-friendly interface, individuals can easily and accurately map, analyse, improve and automate business processes. PRIME BPM has over a decade of experience in transforming leading public and private sector organisations, including Pfizer, Airbus, Queensland Police, New South Wales Health, Queensland Treasury, Department of Agriculture and Fisheries, University of New South Wales, MYOB, Tabcorp, Blue Mountains City Council, Americold, and more.