The June edition of the Operational Excellence (OPEX) Reference Group Meet Up brought together transformation and process improvement professionals from across industries for an engaging session on “Embedding Continuous Improvement into Business DNA.”
The virtual session featured Claire Grosjean, Senior Director of Business Process Management at Technology Credit Union, who shared real-world insights from her extensive experience leading transformation initiatives in the financial sector.
Claire walked participants through a comprehensive, practical roadmap to move beyond isolated Continuous Improvement projects toward embedding a culture of CI throughout the organization. Drawing from her leadership experience in finance, accounting, and process automation, Claire highlighted how to shift mindsets, prioritize strategic alignment, and use real metrics to sustain long-term gains.
Key Discussion Highlights
- Moving from isolated CI projects to a deeply embedded, enterprise-wide improvement culture
- Leadership’s role in championing and resourcing sustainable CI
- Using standardization, documentation, and metrics to uncover and eliminate waste
- Aligning CI with strategic goals to deliver measurable value
- Leveraging automation and AI only after streamlining underlying processes
- Creating communities of practice and idea-sharing mechanisms to scale CI organically
The interactive session concluded with a rich Q&A discussion on stakeholder engagement, audit readiness, citizen development risks, and managing CI across distributed teams.
Stay tuned for upcoming sessions featuring more OPEX Leaders. Join the community.
About the Operational Excellence Reference Group
Powered by PRIME BPM, the OPEX Reference Group is a cross-industry community that connects transformation professionals to collaborate, share insights, and accelerate operational success. Designed for professionals involved in process improvement, digital transformation, system implementation, compliance, risk management, and continuous improvement, the group offers a platform to stay ahead of trends, gain practical knowledge, and engage with industry leaders through exclusive meetups and sessions.