Redland City Council (Council) has embarked on a transformative journey to enhance its digital capabilities, with PRIME BPM Software one of the tools they are engaging to meet their objectives.
PRIME BPM Software is a cloud-based, AI-powered Business Process Management software designed to help organisations map, analyse, improve and monitor their business processes.
Since Council’s engagement of PRIME BPM Software in May 2024, Council has been focused on ensuring appropriate training is available to ensure its employees get the best out of the program. Council has already begun to see the benefits with reporting improvements – although it is early to quantify the full effect, the PRIME BPM Software platform has contributed to more organised and efficient project management, especially in understanding end-to-end processes and the implications of changes.
Looking ahead, Redland City Council’s short-term goal is to map processes for ongoing digital transformation projects and, in the longer term, to harness PRIME’s capabilities to drive operational efficiency, improve process visibility and achieve strategic objectives across the organisation. As Council continues implementing its Digital Transformation Program – making it easier and simpler to engage with Council – it anticipates that the full spectrum of PRIME BPM Software’s benefits will be realised in the coming years.
Grant Mather, Acting Chief Information Officer at Redland City Council, said “Our experience with PRIME BPM has been promising. Although we are in the early stages of adoption, we have already seen improvements in our process documentation. The collaboration with the vendor has been excellent, and it’s encouraging to see our enhancement ideas being implemented in PRIME.”
Mark Khabe, Co-Founder of PRIME BPM, added: “We are proud to be supporting Redland City Council on their digital transformation journey. It’s inspiring to see a local government take a proactive, strategic approach to process improvement and service delivery. At PRIME, we are committed to helping Council unlock efficiencies, enhance transparency, and ultimately deliver greater value to their community.”
ABOUT REDLAND CITY COUNCIL
Redland City Council is the local government authority for Redland City, which includes the Southern Moreton Bay Islands, North Stradbroke Island, Coochiemudlo Island and the mainland from Redland Bay in the south, to Capalaba in the west and Thorneside to the north.
ABOUT PRIME BPM
Established in 2005, PRIME BPM is an end-to-end Business Process Management organisation, that supports customers through its wide portfolio of products and services, including PRIME BPM Software, BPM Training, and Fixed Cost Process Mapping Services. PRIME BPM’s AI-powered Business Process Management Software is designed for both business users and business process experts. With its intuitive and user-friendly interface, individuals can easily and accurately map, analyse and improve business processes. PRIME BPM has over a decade of experience in transforming leading public and private sector organisations, including Pfizer, Airbus, Coca-Cola, CBRE, Vodafone, Flight Centre, and many others.