Most organisations have moved past asking whether AI belongs in Business Process Management. The real question is where to begin. However, introducing AI across an entire BPM initiative at once is usually the fastest route to a disappointing result.
A better starting point is a single activity where AI can take on significant manual effort while working within clearly defined parameters. For example, process mapping and documentation is manual and time-consuming, it draws on knowledge that already exists in your SOPs and spreadsheets, and it follows defined standards. That makes the value both easy to see and easy to measure.
This infographic sets out the four things to look for when choosing where to start and shows what the handover between AI and your team looks like in practice.
For the full guide, read AI in BPM: Where Should You Begin?
