Every business, whether it is big or small, has one thing in common—Processes. As organisations expand, their processes across functions also grow at an accelerating rate. So, what happens if these processes are not managed? Over time, it leads to departmental silos, a lack of clarity in job roles and responsibilities, a lack of transparency, and operational inefficiencies.
That is why managing business processes effectively becomes essential for any organisation aiming to grow and scale. More and more organisations are prioritising Business Process Management (BPM) and automation and digitalisation of business processes, driving significant growth in the space.
According to a report by MarketsandMarkets, the global BPM market size is projected to reach USD 23.04 billion by 2024, growing at a CAGR of 14.2% from 2019 to 2024.
With the BPM market expanding rapidly, professionals with BPM skills are now in high demand. This blog looks at in-demand skills and how to elevate or build them by choosing the right BPM Training course.
In-demand Business Process Management skills
A combination of technical and soft skills is necessary for a successful career in BPM. Here’s a list of top in-demand skills that organisations seek while putting together a BPM team:
Process Mapping and Modelling
A process map serves as the cornerstone of any business improvement endeavour as it gives a clear picture into inputs, actions, and outputs of a process in a clear, step-by-step manner. Professionals who can create accurate and standardised process models using global modelling standards are essential for every BPM team.
Analytical Skills
How do you identify improvement areas in the organisation? How can you understand which tasks are a waste and need to be eliminated, and which tasks are redundant and need to be automated? This is where analytical skills come into the picture. A process analyst analyses your current processes to identify bottlenecks and understand improvement opportunities. Strong analytical skills help uncover process issues and provide data-backed insights such as time, cost, value, and efficiency.
Change management skills
Change management is a crucial aspect of BPM. It ensures that any changes to the processes are implemented in a structured, efficient and controlled manner. Good change management capabilities help organisations reduce disruption, guide teams through transitions, and improve adoption of new processes. With relevant change management skills in the team, organisations can identify and evaluate people-related risks and develop strategies to mitigate them.
Project Management Skills
BPM projects often involve multiple stakeholders; hence, project management skills are key for assigning duties and responsibilities, establishing timelines, and monitoring progress to guarantee efficient completion. A skilled project manager ensures alignment, tracks milestones, and keeps BPM initiatives on course. A dedicated project manager is central to BPM’s success as they set the scope, allocate the budget, supervise the end-to-end project, ensure stakeholder collaboration, and keep track of goals and achievements.
Technical Skills
Someone with a good balance of technical knowledge and understanding of business needs is also crucial for the BPM team. With strong technical skills, teams can select the right BPM tools, resolve integration challenges early, and support smooth implementation.
Summary
With BPM gaining momentum, organisations now look for professionals who bring both technical and soft skills to their BPM initiatives. Organisations seek a combination of technical and soft skills while putting together their BPM team.
Choosing the right BPMS (Business Process Management System) Training Program
Whether you want to begin a career in the dynamic field of BPM or enhance your skills to elevate your career, a professional training program is your first step. However, with a number of courses available, how can you select the right one?
Here, we highlight key factors you need to look for while choosing a BPM Training program:
Process Mapping using BPMN 2.0
Depicting business scenarios in a standardised way is necessary to ensure everybody in the team – from business users to front-end employees—can understand and follow the process map. Select a course that teaches BPMN 2.0 and covers rules, best practices, and common mistakes to avoid.. The course should focus on the do’s and don’ts of process mapping and mapping rules and symbols. Standardised process documentation is essential as it also helps in your future digital and process automation projects.
Gathering surrounding process information
Creating a process map that is just boxes and lines that just define the process’s flow is not enough. Choose a course that teaches how to capture essential process details such as KPIs, RACI matrix, compliance needs, and more. These details improve your process analysis and improvement outcomes.
Process Interview Preparation
Stakeholder interviews are important to gather information around what’s working in the current process and what’s not. A BPM training course should also have a module on identifying process participants and effective process interview gathering techniques. It should highlight how you can prepare for the process interview and do’s and don’ts to capture the required details.
Identifying processes that need urgent attention
When, where, and how to target the process improvement initiative is essential to showcase immediate results and get the executive buy-in for future projects. Look for a program that teaches how to prioritise processes based on frequency, volume, customer impact, risk, and manual effort. A BPM training program with a module on identifying priority processes for improvement helps you showcase quick results.
Process Analysis Techniques
Learning advanced analytics techniques helps you identify process issues and make suitable business improvement decisions. Evaluate if the BPM training program focuses on the following key process analysis techniques:
- Value Analysis: Value analysis aims to eliminate unnecessary activities, expenses, and steps incurred in the process.
- Process Cost Analysis: It helps understand the role of costs and overhead costs in the process.
- Process Cycle Time: Points to important metrics, such as execution time per activity and delay time or lag associated with any task in the process.
- Process Cycle Efficiency: This helps understand value-adding time in a process by considering process execution and delay times.
Process Improvement Techniques
Evaluate if the BPM Training program includes techniques to identify the right process improvement ideas that will deliver the biggest benefits. The course should also teach how to validate improvement ideas and set up an effective approval and collaboration mechanism.
Change Management Techniques
Effective change management helps you bridge the gap between BPM implementation and adoption. The BPM training course must include proven techniques to involve stakeholders in the process improvement initiative, connect them to the goals, and avoid resistance to change.
Balances Theory and Practical Application
Look for a training course that emphasises putting BPM theories and concepts to practice. While it should focus on process mapping and analysis basics and techniques, the course should also give ample opportunity to apply these concepts. Courses with hands-on exercises and quizzes help you test your understanding and build real confidence.
Expert-Created Course
Choosing a course created by BPM experts gives you the advantage of learning from their vast practical experience and learnings gathered through working with several organisations. Expert-created courses are packed with tried and tested techniques that have delivered consistent results and include practical tips to address your biggest BPM pain points.
Summary
Choosing the right BPM training program is crucial in achieving the desired career goals. A program curated by BPM experts helps you learn practical techniques to address your real-life BPM challenges.
Become a BPM Champion with Online BPM Training
Having trained 5,000+ participants and delivered 400 courses, PRIME BPM is a reputed provider of BPM training programs. PRIME BPM’s Business Process Management Concept Courses are available as a two-part program, including BPM Foundations and Process Mapping Course and the Process Analysis and Improvement Course.
Highly reviewed and rated by BPM professionals, the courses have been developed by BPM experts with over 20 years of experience in training hundreds of leading organisations and techniques gathered from over 200+ successful BPM deployments. The online programs are highly practical and interactive, designed to help you learn or enhance your BPM skills anytime at your own pace.